LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,285 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“AWFUL! Poor quality, poor customer service, misleading return policy! BUYER BEWARE”

Helpful Report

Posted 4 years ago

“I purchased an outfit for my daughters wedding. The product arrived and I was devastated. The pants were three sizes too big and the top was two sizes too small. I performed the measurements and followed all procedures to return and the only response were emails saying this was custom made and could not be returned. I did not send measurements but ordered a size they had available so this was not custom made. They are misleading, very hard to deal with and led me to believe that my item could be returned. I contacted them immediately with my issues. The quality was also very poor. The outfit was very expensive and I am so sorry I did not read reviews on this company before I purchased. I will never purchase anything from this company again. BUYER BEWARE! IF I COULD CHECK 0 STARS I Would.”

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Posted 4 years ago

“Leather bag not leather! Cheap and not as described. Very disappointed. Never again.”

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Posted 4 years ago

“good quality”

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Posted 4 years ago

“A quality product at a lot less half te price of other traders, delivery a bit slow, but worth the wait the jersey fits ok and is eye catching”

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Posted 4 years ago

“SHOCKING AVOID - TAKE ABSOLUTE MONTHS”

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Posted 4 years ago

“Amazing prices, good customer services and communication. Delivery takes a while but worth the wait.”

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Posted 4 years ago

“Very pleased with Products a that are great value for the money paid. The import process takes a little while which is fine as long as you dont expect the same week delivery times”

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Posted 4 years ago

“I have purchased 3 or 4 wigs with this company Have always been very pleased with there service and the wigs are always nice quality”

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Posted 4 years ago

“The worst company ever. I have my wedding and for more than one month the flower girl is still at shipment not even arrived at my country. The customer service is so bad. They keep closing my ticket and saying wait wait be patient The told me end of next month it will come then will investigate Terrible service. Last time I shall ever use them.”

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Posted 4 years ago

“No question felt like a stupid question. From time of contact to job done was 10 days, (delayed due to covid.)”

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Posted 4 years ago

“What a useless bunch and liars too. They lie that the package has been delivered and close the transaction and when you check with the courier company nothing has been received.”

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Posted 4 years ago

“Poor customer service. Misleading delivery times. Shipped from China, and returns policy requires you to pay to ship back to China!!!! Do not use website”

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Posted 4 years ago

“Been waiting 3 weeks for my leggings still havnt got them and cant track my parcel terrible terrible company”

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Posted 4 years ago

“Awful company! It has been a month now and I still have not received my refund of £50. Disgraceful !”

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Posted 4 years ago

“I ordered a handbag for my daughter's wedding but when it arrived I was extremely annoyed and angry to find that someone had slashed the bag halfway across the front with a sharp knife - malicious damage. I've no idea who did this!! I tried to return it but you have to upload a photo of the damaged item which I wasn't able to do. I've sent numerous emails to complain which have all been ignored. I'm totally disgusted with this company and I'll never use them again.”

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Posted 4 years ago

“Excellent products and high quality”

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Posted 4 years ago

“I ordered a dress but what came looked nothing like the picture cheap quality and badly made clearly they take photos from other websites and send you there own cheap and nasty version buyers beware you will not get what the pictures show I have uploaded the dress what they are selling and what they sent me waste of money”

LightInTheBox 1 star review on 30th September 2021

Helpful Report

Posted 4 years ago

“I had buy a jackets and t-shirt but they only send my jacket with different size it doesn’t fit for me and they deducted my money but couldn’t send my t-shirt i tries lots of time to contact them but they didn’t response me I emailed them but they didn’t reply.Is anyone help me on that ?? This light in the box is Scammed please never buy anything from it.”

Helpful Report

Posted 4 years ago

“I recently purchased $174 worth of merchandise from this company. When I received the shipment, after waiting an extended period of time past the estimated delivery date, there was no packing list. I did not receive a packing list, a receipt, return instructions, etc…. Nothing. Even though I read the measurements the clothes were made too short waisted. The elastic waist was in the middle of my ribs. I shipped the merchandise back to the address on the box as anyone would do. The company does not want to refund any of my money even though I have proof of delivery to their warehouse. I would never purchase anything from this company and would suggest you look somewhere else to purchase clothing. Look for an establishment with better fitting clothing that doesn’t have hidden agendas and wants to keep your merchandise and your money.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,285 reviews