LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,202 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,202 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ottimi prodotti a prezzi interessanti”

Helpful Report

Posted 4 years ago

“Ordered shoes from this company, arrived as described with the quality and price.very very happy”

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Posted 4 years ago

“I had an excellent shopping experience with the light in the box company! I used their services a couple of weeks ago buying some clothes for a friend. At first, I wasn´t sure I was going to receive them as expected, but when I got them I was truly satisfied with the quality and the speed with which I received my package. I recommend it!”

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Posted 4 years ago

“Nice shipping online shopping company. But you can do better”

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Posted 4 years ago

“This is very good online platform. products are very good quality. I myself have bought products from here. Their delivery system is also very good.I am 100% satisfied and i am very happy. Thank you”

Helpful Report

Posted 4 years ago

“This is the best shopping site I ever use because all items are very low price and delivery is fast compared to other sites I used. The packaging is very good and still, I don't get any damaged product. I really love this site and I think I use this site for all of my shopping”

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Posted 4 years ago

“Very nice delivery speed and good quality products. I ordered a camera and I got it in only 4 days of order. But customer service centre is disappointing as they does not take call immediately.”

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Posted 4 years ago

“This is a very good shipping company. They have delivered all orders in time with safe and secure. They also return orders without question and refund money instantly.”

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Posted 4 years ago

“I order item and its price was little much but his quality is better but problem is that my delivery was taken little much but i satisfied this company”

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Posted 4 years ago

“The Lightln Thebox online shooing platform are really good. I have use this platform.”

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Posted 4 years ago

“This is a very good shipping company and my order getting on time with safe and securely thank you for doing business intelligently. in the future, I will again come soon and chosen you for my item for shipment.”

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Posted 4 years ago

“Great experience! User friendly customer service and price is too lower than other online shopping markets.secure and save delivery.When there is a problem with any order they always refund us if we want a refund or return.highly recrecommend !”

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Posted 4 years ago

“this is a amazing site. The best site I have seen. I have heard about this site in many faces. I like it. So I suggest people this site.”

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Posted 4 years ago

“great, this company is very fantastic .they are very Quickly for sending items and Trusted ,this web site is easy to use And Enjoy,It..Thanks”

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Posted 4 years ago

“I really love this online shopping site, it's the best I've found in a while. They sell very good quality products (I bought two pants which came like they promised) and with good packaging. The only thing I was a little afraid of was the shipping times but they certainly surprised me.”

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Posted 4 years ago

“I made an order and received the goods in two weeks. For me, the prices are comparatively low than many others. The vast range and of goods is making is actually helping us to choose the best one. I'm happy with the good received and the service as well. But, my suggestion is to shorten the time of delivery. If the customer can receive the goods within one week, It"ll be great.”

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Posted 4 years ago

“I like this. I love how my product was delivered on time in this pandemic. When you get such service it's actually very encouraging. Was referred by a friend and I'm glad that he did”

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Posted 4 years ago

“They are providing very good service and they are doing their best. Some pros: Speed and affordable cost. Maintaining the quality service. Some cons: Slight delay due to covid but no isssue , really nice.”

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Posted 4 years ago

“Light in the box products are very good quality. I myself have bought products from here. Their delivery system is also very good. I am 100% satisfied and i am so happy. Thank you light in the box team”

Helpful Report

Posted 4 years ago

“wow i had some real online shopping experience.quality items.and i received my items.but there have some colour differences.but iam satisfied”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,202 reviews