LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,206 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,206 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent store is LightInTheBox, I love their products, they are unique, original and of very good quality, I am very satisfied to have purchased some, I recommend it 100%, these people are very responsible, greetings and I hope more success for you. Thank you.”

Helpful Report

Posted 4 years ago

“This is the best shopping place where we can get many expensive items in very cheap price and gives us best shopping experience and helps to save ours money and guves us too many discounts in every iteams and thus gives us returns and refunds and helps to get iteams in time to time.”

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Posted 4 years ago

“I personally like the shopping site and readily recommend it. The service is very swift and efficient and the quality of the products are dope. The products are also quite affordable.They are so good at packaging their product to make it look attractive and that's something to count for.”

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Posted 4 years ago

“this is a outstanding market place ,really i got some amazing service on this place ,highly recommend .”

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Posted 4 years ago

“Happy shopping.... its a customerfriendly site...i am very very happy and pleased... go ahead.. best wishes for you...take love...”

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Posted 4 years ago

“GOOD AND AMAZING PLEASE SHOPPING THIS AND I LOVE THIS SHOP AND GOOD SHOPPING AND GOOD TRADER”

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Posted 4 years ago

“Wow The Lightln thebox are really good platform. I love this platform. This platform delivery our products very fast.”

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Posted 4 years ago

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Posted 4 years ago

“I personally like the shopping site and readily recommend it. The service is very swift and efficient and the quality of the products is dope. The products are also quite affordable. They are so good at packaging their product to make it look attractive and that's something to count for.”

Helpful Report

Posted 4 years ago

“LightInTheBox Provide best services to their customers. I recommend to buy their services”

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Posted 4 years ago

“Amazing service.i have good experience with lightin box.fast service quality product.thanks for making this amazing service.”

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Posted 4 years ago

“very good, i will recommend to my friends”

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Posted 4 years ago

“GOOd And Amazing project and app please installl and review and i love this app good app”

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Posted 4 years ago

“I bought 2 paintings from this website. I didn't like them, because they were different from the advertised products. However, the customer service refund the amount and resolved the problem in a professional way.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I will help you resolve the problem with the greatest effort. We'd like to help you return the 2 paintings back for a full refund at our expense. We did not want to bring you so much troubles. But we indeed could not accept a package returned by Expedited shipping (such as DHL). According to our experience, the package returned by the Expedited shipping will finally be held by the Customs, instead of delivering to us. This is why we need you to return the order via the post office and remark it as gift. Hope you understand it. However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =21891990 in our ticket center and will provide a new Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let me know if you would like to accept it. Thank you for your cooperation.

Posted 4 years ago

“Thank you for getting back to me and sorting out my situation.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. Please be kindly advised that all our products require processing times before shipment. Before your order is shipped off, we have to take a certain time to process your order and put all your items through its strict quality control tests. This was why your order could not be shipped as soon as it was placed. As for your case, I had conducted new Ticket ID =21880215 in our ticket center and will help you check the current order status. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Nice experience world class service. Quick response first class customer service. I will have to to refer friends and family to experience the wonderful service.”

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Posted 4 years ago

“Shopping with this platform for me is world class even from Nigeria. Amazing costumer service. Good product. My experience is unforgetable I will have to invite friends to also share same experience.”

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Posted 4 years ago

“Hello, inside this app, I have got all the experiences that I like, especially the shopping experience is much more enjoyable. Also, if you come here, your experience will be much bigger and it will be nice. If you want, you can install this app now and share your happy moments. You can share and of course don't forget to install the app because in this you will find many good things that are good in all the apps.”

Helpful Report

Posted 4 years ago

“This is really good side. It has great services. It has fast delivery services on time. It has also other fantastic services. This side made easy for people. So everyone can get his own products easily. And the big things is I trust this site. And I am loving this site”

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Posted 4 years ago

“Really amazing side i like that LightInThebox side good work service Online shopping this a place best side Shopping products quality good & here shopping easy i love this side”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,206 reviews