LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered white orchids but cream ones were received which are no good to me at all. If I return them it will cost me nearly as much as I paid for them so no point. Will definitely NOT be buying from them again.”

Helpful Report

Posted 5 years ago

“Very bad experience and rude never ever order again I ordered it 3 months ago haven’t recieved it yet keep giving stupid excuses”

Helpful Report

Posted 5 years ago

“I received a BROKEN product and I returned it on May 19th!!!! Your SCAM company is constantly giving me the run around and REFUSE to REFUND my money!!!!!!!!”

Helpful Report

Posted 5 years ago

“Waiting for delivery since the end of April (it’s now August 5th). After being put off with excuses that the delay was due to the shipping option I chose, I tried to reply to the ongoing email thread with customer service only to be told the concern had been closed. I started a new complaint but doubt I’ll ever see my item or a refund. Should have bought this locally. The price difference isn’t worth the frustration (and over 90 days of waiting for a seasonal item).”

Helpful Report

Posted 5 years ago

“What a rip off. All clothing ordered was defective, off size, poor quality, poor sewing, unwearable. When you attempt a return, you have to file "claims" for each item and document the deficiencies. Just dispute the charge...horrible customer service.”

Helpful Report

Posted 5 years ago

“My bad experience with this company parallels the others here. No real customer service. Merchandise was all defective. They attempt to put the monkey on your back to prove you deserve a refund. Then they offer you a settlement. Go to your credit card company and dispute the charge. DO NOT BUY ANYTHING FROM THIS COMPANY!!!”

Helpful Report

Posted 5 years ago

“I'm totally disgusted with this company. Ye took my money & now I'm going to the Gardai because I'm not getting anywhere with ye. How can I have an order number or ID number when ye never sent me one.”

Helpful Report

Posted 5 years ago

“Ordered something on july 24th. Got no email with order number - nothing. The money was debited from my account the minute I ordered it €20.45. I'm disgusted I cant email or contact you in any way. When I try I'm sent around in circles. It's not good enough.”

Helpful Report

Posted 5 years ago

“Ordered a t-shirt with funky 3D graphics. Received a Fruit of the Loom basic t-shirt worth £2!”

Helpful Report

Posted 5 years ago

“I ordered 2 items from them and informed "sent" a tracking no that did not work and and no response when I queried the not revived parcel problem. Tried to cancel the order and still no response.”

Helpful Report

Posted 5 years ago

“Thank you for the reviews will not be buying. They not even cheap for us in South Africa. I think I'll get cheaper from China town in our area and better quality.”

Helpful Report

Posted 5 years ago

“Products do not work, customer support is no support at all. Stay away!”

Helpful Report

Posted 5 years ago

“I had no idea that the goods were being dispatched from China. There was no mention that tax would be payable. On goods valued at £30 I have had an invoice from DHL the carrier for £18.17. Definitely missrepresentation by Light in the Box”

Helpful Report

Posted 5 years ago

“If I could put up a pic of the cardigan I ordered & then a photo of the rag that arrived.... awful”

Helpful Report

Posted 5 years ago

“Do not waste your time and money. I had ordered a product in May 2018 which was said to have been shipped immediately. I have not receive it till date. Every ticket logged was closed stating the product was on the way.”

Helpful Report

Posted 5 years ago

“Do NOT I REPEAT DO NOT purchase from this company. They hold your money send you nothing then have a NON EXISTENT customer service. Complete con. Think they earn by taking interest from all the big sales they make. Where is my refund ad.never got lights of thermometer. #Light in the Box are S☆☆T in a box for sure.”

Helpful Report

Posted 5 years ago

“For all those reviews in this site. Most of us paid with credit cards, go to your credit card company for a charge back. It may take some time but you can get you dollars back. This company is the worst of frauds I have seen. Ever changing delivery dates from 22 days to 60 days. I gave up at 80 days. No response whatsoever. The only responded when they got the charge back from my credit card company and advised me that if dropped the charge back they would get in touch with me to assist in the refund. They forgot the six unresponded to messages I sent them. Who ever allowed them on the internet is just as guilty as they are. "!!!! FRAUD!!!!!"”

Helpful Report

Posted 5 years ago

“It took over 1 1/2 months for a dress. It arrived too late for the wedding. I’m now without a dress and still had paid for the item. Impossible to get ahold of them. Trying to retrieve order info it as indicating I didn’t have an order yet I got charged! Don’t bother. It truly comes on the slow boat from China!”

Helpful Report

Posted 5 years ago

“WORTHLESS COMPANY - DON'T DELIVER and STEAL MONEY”

Helpful Report

Posted 5 years ago

“Paid for expedited shipping and still took a month to receive a package containing two types of masks needed for protection from Covid 19 on airplane. Not only did they arrive after the scheduled flight but I only got 6 out of 10 masks of one kind. After 3 months their offer to refund if I send item back and pay for all shipping is ridiculous. My advice is avoid purchasing anything from this company.”

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews