LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,285 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WORTHLESS COMPANY - DON'T DELIVER and STEAL MONEY”

Helpful Report

Posted 5 years ago

“Paid for expedited shipping and still took a month to receive a package containing two types of masks needed for protection from Covid 19 on airplane. Not only did they arrive after the scheduled flight but I only got 6 out of 10 masks of one kind. After 3 months their offer to refund if I send item back and pay for all shipping is ridiculous. My advice is avoid purchasing anything from this company.”

Helpful Report

Posted 5 years ago

“Over a month to get two T-shirts money taken prior to order getting sent. Both items on same order but came separately. Worst company I've ever done business with will not use them again nor recommend them to anyone else . In fact I think a statement warning people about them should go viral.”

Helpful Report

Posted 5 years ago

“Thanks for these reviews everyone. I won't be ordering - nearly did though before I did a bit of checking!”

Helpful Report

Posted 5 years ago

“Never ever buy from this company. I ordered a double digit number of shirts many weeks ago. I have received 3, 2 of which need to be returned because of company errors. None of the others have been received yet and the processing and shipping times keep changing. It has turned into a nightmare for me. I want to warn other potential customers so that they do not have to go through what it is happening. I have fallen for the glitzy advertising, never ever again.”

Helpful Report

Posted 5 years ago

“This company is a complete fraud! I will never buy from them again. I paid over $60 for a dress that looked like a nightgown. I was given $20 in rewards but that is only good if you spend double that amount plus shipping. Don't ever buy from them.”

Helpful Report

Posted 5 years ago

“Ordered an expensive door handle which after a week was useless. Unable to contact them so we are left with an item unfit for purpose . Do not use this company !!!! Poor customer service. Never ever again.”

Helpful Report

Posted 5 years ago

“Robbers please don't buy from this website. They robbe my 100 euro”

Helpful Report

Posted 5 years ago

“They are robbers. My husband bought tab . They did not send us. Any body tell me how I report about this scam”

Helpful Report

Posted 5 years ago

“Total rip off they refuse to replace faulty goods and let you bear any duty that may arise which nearly doubled the price. DO NOT BUY FROM THIS SELLER”

Helpful Report

Posted 5 years ago

“My experience has been very unsatisfactory. I have attempted to communicate with customer service many times requesting more information on return policy and sizing. I have attempted to cancel the order. Without success. They have my money. They haven't shipped the item. Finally, I contacted the Customer Service Supervisor and received an automatic reply with their promise that their Customer Service Supervisor would contact me within one day of my complaint. I haven't heard from them. I feel like I've been scammed! I don't recommend ordering from this company.”

Helpful Report

Posted 5 years ago

“Paid for fast delivery did not get it. Extra costs for shipping from abroad which had to be paid to courier. Still waiting for goods. Never again. The reviews say it all and don't lie.”

Helpful Report

Posted 5 years ago

“THESE ARE THIEVES. RUBBISH QUALITY. THEY NEVER REFUND! DONT ORDER! THEY ARE THIEVES.”

Helpful Report

Posted 5 years ago

“RUBBISH CHINESE COMPANY! THEY NEVER REFUND. THEY ARE THIEVES! THIEVES! THE QUALITY RUBBUSH. ROTTEN ITEMS. THE WORST COMPANY EVER! DONT ORDER. THEY SHOULD PUT IN JAIL. THEY ARE THIEVES”

Helpful Report

Posted 5 years ago

“Awful company. Clothes bear no resemblance to the advertisement. Looks awful. I can’t get a refund or free return shipment. Just look at the photos to see what I mean. DO NOT BUY FROM THEM. Sadly I can’t upload the photos even though they’re JPEG.”

Helpful Report

Posted 5 years ago

“Was going to order but with a horrible rating and horrible reviews, not happening. Thank you for being honest everyone. Saved us money!”

Helpful Report

Posted 5 years ago

“Worst company ever ordered bathroom faucets took months to receive from Hong Kong when my contractor put them on bathroom sinks they all leaked in the seams I sent an email with pictures. They emailed me that it was past 30 days no refund or returns told me to give away or sell now that’s a joke So I am disputing through my bank Just don’t count on this company worst customer service ever and products”

Helpful Report

Posted 5 years ago

“Still waiting for my goods would like a refund at least how long does it take you have already said you will sort it bad experience all round never again”

Helpful Report

Posted 5 years ago

“If I could leave zero stars I would. I ordered a pair of kids runners in april and still have not recently them today july. Several other packets have arrived which were ordered after this and all were from China. My daughter's is now 2 sizes bigger and I have contacted them 8 times and each time received the same message back. "Due to covid they are stuck in the mail. " they will not refund me or anything. According to the tracking they are still in china where they were 4 days after I ordered them. Buyers beware. This is a very poorly managed company. Will take your money and run.”

Helpful Report

Posted 5 years ago

“Just received notification that I have to pay £17 import tax althoughthe delivery charges were already £19. SCAM”

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,285 reviews