LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over two month still i don't have my order dont waste your money”

Helpful Report

Posted 5 years ago

“BEWARE...THEIR PRODUCTS LOOK ENTICING AND THE PRICES ARE GOOD. I ordered six polo shirts from this company. The quality on every single Chinese import was terrible. Lousy sewing, poor quality fabric. Buttonholes that were a mess. Crooked stitching. Sizing that is way off. Their online "ticket" system for submitting a request for refund is horrific. It makes the user send pictures before you can process a request. You cannot send a request for return without sending picture--needed or not. Then, it makes you do each item individually! An hour later, you get a bounce notice on most of what you've submitted. Call your credit card company and dispute the charge. There is NO way to contact customer service. Their online ordering system is utterly Byzantine. Do not order from this company or you may end up with a two-hour return process and a stack of substandard merchandise.”

Helpful Report

Posted 5 years ago

“delivery takes much more time as it was written on site”

Helpful Report

Posted 5 years ago

“Delivery 15 to 25 working days .... Well actually it's more 60 to 80 working days !!!! Lightinthebox an one time experience, never again !”

Helpful Report

Posted 5 years ago

“Ordered 21st June. Paid for speedy delivery. Did not know it was shipping from China. DHL said it would be delivered on July 1st. Then end of business July 2nd. I should have ordered from a different place. I no longer want or need the products”

Helpful Report

Posted 5 years ago

“Ordered may27th, paid €11.95 for delivery to be here in 11-18 days and it’s now 2nd July and parcel is still in China. Like seriously ?”

Helpful Report

Posted 5 years ago

“Wat een oplichters zijn jullie..hard werkende mensen die een geld verdienen ..om zo te bestellen.. scandalig”

Helpful Report

Posted 5 years ago

“DONT BUY ANYTHING HERE, they will take your money with out a reason. If there is a delay they will send you automatic answers with out meaning, to after a few times of false information they will tell that they took your money. A FRAUD!”

Helpful Report

Posted 5 years ago

“Light in the box is a total rip off for customer service. I purchased a projector that works with cell phone for my granddaughters birthday. It would not work with her cell phone or any others in the household. The first time I contacted customer service they told me to take pictures of the problem. ??? How do you take pictures of something like that? Then I contacted them another 3 times in a two week period and finally received a response two weeks later telling me to return the product to China. (at my expense). Or I can sell it, give it to someone else or except a 30% refund. I WILL NEVER AGAIN PURCHASE ANYTHING FROM THIS SELLER AND I WILL TELL EVERYONE I KNOW THAT THEY WILL HAVE PROBLEMS WITH CUSTOMER SERVICE.”

Helpful Report

Posted 5 years ago

“Ordered over 3 weeks ago. Suddenly I get an email saying part of my order is on back order. Product was available when I submitted order. So after 3 weeks lying about product availability you might actually ship the rest of my order. They claim I am getting a refund for back ordered product but I have not received it yet. Do not waste your time ordering from this company”

Helpful Report

Posted 5 years ago

“Please do not order from this company. I ordered a light for approximately $181.00 US dollars. The light I received was a bad knock-off and came with instructions in poor broken English. The light was made out of cheap plastic, not aluminum as described in the listing. After some back and forth with customer service, I decided to open a complaint with Paypal. I was eventually offered a full refund, however I had to return the item at my own cost. The cost to ship the item back to CHINA was $131.00! I just eventually threw the item in the trash and chalked to whole experience as a lesson learned. Please take my advice - the little money you may save on a purchase from this company will not be worth it.”

Helpful Report

Posted 5 years ago

“paid 20 bucks for shipping and was send a ripped dress. Now they are telling me to pay for return shipping but keep giving me fake addresses. BUYER BEWARE. DONT SHOP HERE”

Helpful Report

Posted 5 years ago

“They took my money and I’ve not received the item, it’s been a month now. When I click customer service it says I have no order, I can’t see how I contact the company now, no English telephone number just an address. money definitely came out of bank too. I have a disappointed son now.”

Helpful Report

Posted 5 years ago

“They took money and package says shipped may 27. Track it is a joke. I don’t think it left China yet as that what the tracking says. Customer service says don’t worry it’s on the way. I asked three times to give me the info to track and I want to know when it arrives. It’s past it’s 20 business days. Now CS says July 18, and they keep saying be patient. How about I will be patient when your action matches your words. It doesn’t. You make way more money having customers return .... duh 😒. Never ever buy anything from them. Ridiculous. Who has 100.00 bucks to get ripped offf in the pandemic. A holes”

Helpful Report

Posted 5 years ago

“SCAM SCAM SCAM SCAM Bad customer service, wont refund either though it's not even been shipped. Over $100 down the drain on tops I ordered.”

Helpful Report

Posted 5 years ago

“The dress took ages to arrive and then it was not the dress I ordered. Ugliest dress I have seen for ages. The dress was really badly made. The buttons off set. Seems not finished and horrible cheap material although to be honest maybe the actual dress I chose may have been made of nasty cheap polyester type material too. Who knows”

Helpful Report

Posted 5 years ago

“Awful company. Paid extra for quick delivery, it took 8 weeks to be delivered even though it had been "shipped" after a week. Contacted the company and agreed to a refund for the shipping costs. Rather than repay my own account, they credited my account on their website, which I will never use again. Item eventually arrived and broke the second time using it. This is a scam and the sooner they are closed down the better.”

Helpful Report

Posted 5 years ago

“Buyers beware, please do not order from this company. Bought a fitness watch does not work is not fit for purpose. Cannot get refund, purchased from UK, but required to send back to China at cost to buyer. Please see all reviews and do not order from this company.”

Helpful Report

Posted 5 years ago

“TERRIBLE costumer service. After an unacceptable delay in processing my item prior to shipping my items arrive too late to given as presents, I sent the items back to the seller. It took four emails saying the same thing to get them to understand I had returned the items and wanted a refund. After they finally understood the items were on their way back they stopped the message chain and i was forced to start a new chain which they completely ignored. i was forced to go through Paypal to get them top communicate with me.”

Helpful Report

Posted 5 years ago

“No way to return/contact. Ordered an item which, when received, was unsuitable. Found that although the item was sent from within the UK, the address provided for returns was in China. The website said that to arrange a return, customers must log into their account, select item and request a return receipt. Logging into my account, which now comes up in Spanish, it shows no orders. Scoured website for email address for customer services. The only means of contact is one email address to be used only for businesses. With no other means of contact, I sent an email. This was replied to with me being told this was not the email address for customers and advised only to click on a link leading to a form to 'submit a ticket' to customer services. Clicking on the link, the page is in Spanish. Clicking on the link within this page takes me to another Spanish language page with no further links. The company clearly do not make returns easy. Or in my case, possible.”

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews