LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,285 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A month of frustration with a simple order. No help from their website or customer service. To summarise a long saga: 1. Order an item worth £13 or so 2. Cancel almost immediately, within 24 hours. 3. Three weeks later - order arrives - I immediately return to sender ( the courier in UK). 4. Told that I couldn't have a refund unless I accepted the delivery online. 5. So they send another one! 6. When I go to the website I can't return it as 'you have no orders'. So I cant raise a ticket! 7 No phone contact number. 8 Complete deadend, no where to go now. TID 21058094 of Order 37133467”

Helpful Report

Posted 5 years ago

“If I could leave minus one I would. I ordered what was described as a silver Pixie wig. Item received was a cheap trashy bit of rubbish. Not silver but dark brown. Not as described in any way, looked like a kids toy. Not the style, not the colour not even wearable. This company makes it almost impossible to return items as the return address is a mailing company and nothing to do with them. Impossible to contact. I spent hours trying to submit the returns form but doesn't accept it AVOID AT ALL COSTS. A RIP OFF”

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Posted 5 years ago

“Payment received on May 10th....order #37325785.....allegedly shipped on May 13th....where is my order???”

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Posted 5 years ago

“The order when it arrived was not as specified. Very difficult to get a refund as either had to accept only 20% of the value or pay postage costs to China.”

Helpful Report

Posted 5 years ago

“I order an item 8th April 2020. After numerous messages I was told to wait one month from 11th May & my item would definitely be received. Now 16th June still not received and LightInTheBox has closed my customers service contact. Totally unacceptable and very disappointing.”

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Posted 5 years ago

“FINALLY! Item delivered today,17June after ordering on 14 May!”

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Posted 5 years ago

“No product Ordered 1 month ago No e-mail updates”

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Posted 5 years ago

“DON'T BUY HERE!!! unless you want to spend the next 45 days trying to get a refund for merchandise not sent, or damaged merchandise, thus what I am going thru. Since April 7th 2020. All contact with company is done thru submitted tickets and then "FABIO" will say what he says. May 23,2020 the answer to my submitted ticket was "A refund has been issued, Please allow 3-15 Business days for this process."NO refund yet. TICKET Number is 20977531. I want my money in my Account as promised.”

Helpful Report

Posted 5 years ago

“I have ordered an item 3 weeks ago, in the checkout I have paid £5.74 for 5 working days delivery. I received the confirmation email. But still has not received the item. Also in my account shows My Order section is empty! I have emailed to the costumer service but they haven't responded yet 🤔”

Helpful Report

Posted 5 years ago

“The worse online shopping experience ever. I have ordered an item 3 weeks ago, in the checkout I have paid £5.74 for 5 working days delivery. I received the confirmation email. But still has not received the item. Also in my account shows My Order section is empty! I have emailed to the costumer service but they haven't responded yet 🤔”

Helpful Report

Posted 5 years ago

“Never received my product after 60 days and had two weeks of them copy and pasting the same response to my ticket.....which was for me to contact them after 60 days. Still haven't resolved the issue”

Helpful Report

Posted 5 years ago

“I ordered for a product from lightinthebox.com.. was supposed to be delivered 3 weeks ago. still waiting for it. Their website order tracking tools show that the package is delivered.. god alone knows who received the package. I have never received a single call or message about the delivery. Customer service does not bother to respond to any concerns raised. Like they don't care. Looks like I've been cheated. please check reviews before you order anything from lightinthebox.com. its a fraud website.”

Helpful Report

Posted 5 years ago

“You just can’t get hold of anyone regarding parcel status, I don’t even believe I will receive it , I keep looking at my card outgoings in case my card is used anywhere else , I really don’t believe it’s a genuine site”

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Posted 5 years ago

“Filing a complaint tomorrow with FTC, BBB, And a few other federal companies. WRONG PERSON TO COMMIT FRAUD to. They took my money gladly and sent me NOTHING. Not happening....”

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Posted 5 years ago

“Was dumb enough not to check the legitimacy of the website first, don't make that mistake.”

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Posted 5 years ago

“I only paid $10. for an item, but like others on this page, I haven't received my item, nor can I contact them. I won't order from them again.”

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Posted 5 years ago

“Real Scammer - this company Item ordered not received. I emailed them but no reply. Paypal mailed them, no reply. I lost my money as I missed out by one day to escalate my dispute to "claim" with Paypal.”

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Posted 5 years ago

“WASTE OF YOUR TIME AND MONEY....ONLY FRUSTRATION!!!!Terrible and Misleading! I should have looked into this further! They design their website making it look like they are from your own country when in fact they are from China. When I logged on all I saw were Canadian flags, maple leafs, etc. I was mislead to thinking this was a Canadian website. I ordered things, was promised expedited delivery, 2-5 days, and placed my order on April 3rd. I was told it was shipped April 17. As of June 15 and many complaints, still nothing and now I have to wait until July 17 for them to even "decide" to issue a credit. Total nonsense. JUST AN AGGRAVATING EXPERIENCE, DO NOT BUY FROM THIS WEBSITE!!!!”

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Posted 5 years ago

“Broken I phone cover ,tried to cancel another one ,couldn't contact anyone tried email dont know if got it but no response whatsoever absolutely disappointing company ,no way of contact tried all ways”

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Posted 5 years ago

“I ordered my items four months ago and they still haven't arrived. The express delivery is a scam. This company doesn't have any stock and when you order, they order it from China. Don't buy on Lightinthebox and check elsewhere! Not trustworthy!”

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,285 reviews