LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,206 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,206 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Skeptical at first but I wanted that cute butterfly shirt! Im a 12, but bigger in the chest 40D, soooo I ordered a 3X, XXXL. I was ready to be disappointed but IM SO HAPPY IT FITS LIKE I WANTED IT TO. NOT TOO BIG BUT NOT TIGHT! I WILL BE A RETURN CUSTOMER! Thank you!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“If you are going to doing any shopping. If you need a customer service that surpasses your expectations and makes you feel human again. I recommend you get "Light In The Box". As their services made me feel safe, shopping online. Keep the good work guys.”

Helpful Report

Posted 4 years ago

“The customer services were the best, and the price was pocket friendly, not to forget how effective the delivery was made. I appreciate the great service.”

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Posted 4 years ago

“I was excited when I visited their website and I was able to find Naruto printed outfits and the prices were fair. Plus there's this new phone I've been looking for, I was able to find it there. it was slightly costlier than I expected but they really have a vast collection of products. And it's nice.”

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Posted 4 years ago

“Está é uma plataforma espetacular. Quero parabenizar-vos muito por isso! Parabéns.”

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Posted 4 years ago

“Quero agradecer-vos por este magnifico trabalho que têm feito. Continuem assim!”

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Posted 4 years ago

“I have been shopping online for 3 years and finding out about LightInTheBox was like a prayer answered. I recommend anyone who wants to participate in online shopping to consider giving this platform a chance. The experience has been life changing, who would have thought you can purchase a product at your own house and have it delivered at your doorstep. All thanks to LightInTheBox for making it happen.”

Helpful Report

Posted 4 years ago

“I would recommend LightInTheBox to anyone. I had by far the best online shopping experience I've had this year. Their prices are affordable while keeping the product at the best quality possible. I especially loved their quick and responsive customer service that showed me through the checkout process which I reached to them about.”

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Posted 4 years ago

“Nice nice nice nice nice nice nice nice”

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Posted 4 years ago

“When i heard about LightInTheBox while looking for an anniversary gift for my brother. He said i should get from LightlnTheBox, but i didn't know how smoot and easy it is. Since today we've been shoping from LightlnTheBox. If you are looking to shop online go to LightInTheBox, you will be pleased.”

Helpful Report

Posted 4 years ago

“This is one of the great experiences in my life in terms of shopping online, lightinthebox has made shopping so easy, sweet, and smooth in terms of delivery customer services and good access to the website. To be sincere this is my first time of getting my delivery so soon. Thanks lightinthebox.”

Helpful Report

Posted 4 years ago

“Wow, lightinthebox has made me so so happy and glad, I have been shopping online for a very long time now but I've never come across a platform that make shopping so easy and smooth in my life. It was a great experiences.”

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Posted 4 years ago

“I have been shopping online for a very long time now and I have never been happy with this they deliver good on time and their goods are much more affordable you should try it”

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Posted 4 years ago

“Light in the box is extremely superb. I was a bit scared at first but on delivery I was so happy. The delivery was on time and I enjoyed the customer service. I would definitely recommend.”

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Posted 4 years ago

“I personally am happy to inform anyone who will use lightinthebox that it's the right place have experienced the best customer service of good quality ,talking of their prices very affordable and friendly. They also do timely deliveries and we'll packaged to their customers I so much recommend this platform as it's satisfactory........on returns and refunds they are so professional and customer friendly please try it and I promise no regrets at all”

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Posted 4 years ago

“Nice work keep it up!”

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Posted 4 years ago

“I liked them because they have a quality products, quality website and a nice price’s That’s why I liked them thanks Lightinthebox.”

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Posted 4 years ago

“I which I had known LightInTheBox long time ago. I struggle many times in hands of online shoppings i thought they were all the same but since my friend referred me to LightInTheBox everything changed.”

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Posted 4 years ago

“So recently i did not know anything about shopping online, all of what i had kept in my mind was that these sites were scams!! untill one day as i was scrolling through my instagram...i saw this thing called 'lightinthebox'..so i just decided to ignore it...then a few days my cousin came to my house ...and he aslo told me about lightinthebox...i never gave it any interest at first...untill my cousin ordered some clothes there..it was around night time 9pm..the next day early in the morningam hearing a knock at my door ...of the delivered clothes from lightinthebox...i was really shocked of how fast they were delivering their customers....ad also how afordable their prices were so affordable so i gave it a try...till then llightinthebox has been my favorite online shopping site”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,206 reviews