LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,206 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,206 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

““Shopping clothing items online has been something I doubt every time but LightInTheBox changed that story. Cheap prices, quick shipping and quality materials aren't left out, and they last long,,perfect materials I have ever seen.”

Helpful Report

Posted 4 years ago

“Light box is really fascinating.i remember my first experience.fro the purchase to order them buying it was a doubtful experience at first but I got a hang on it. I was skeptical but light in the box came through .great review fast delivery up to date info's it's simply the best you all should try lightinthe box .it's amazing reliable speedy and accurate”

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Posted 4 years ago

“I absolutely love the company you order things and get them in good condition. It has excellent standard of service and the product pricing is great , delivery time was pretty fast with no damage on the products. There packaging also looked great with no sloppy work, so it was pretty great experience.”

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Posted 4 years ago

“I got a chance to shop online through lightinthebox through a friend and thanks to them I have found a new way to shop. Thank you for your dedicated service which is top of the competition, your prices were fair and friendly to my pocket which is something I really appreciated in these hard times. Thank you again.”

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Posted 4 years ago

“Although am new here, but with different peoples testimony, i can say that lightinthebox is the best in matters that concerns online shopping, with their friendly customer service and prompt delivery system. As the saying goes "in the presence of two or more witnesses a fact is established" I can say that lightinthebox is a one stop shop for online shopping.”

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Posted 4 years ago

“At first I was worried because we are in a pandemic and I wasn't sure when I was going to get my order, but when I did finally order I got it on time with no problems, the clothes were exactly what I ordered for. Lightinthebox is a great place to shop and they have good support systems and even greater postal services.”

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Posted 4 years ago

“Wow they made me happy many times anytime I shop with them I always happy about the sliping fast friends please shop with them very fast and easy”

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Posted 4 years ago

“At first, I was skeptical about shopping online because of the bad experiences I’ve had with other online vendors. But when I ordered my daughter’s Halloween costume I got it on time and it fit perfectly. I really enjoyed shopping with light in the box because of the variety, good prices, and great customer service.”

Helpful Report

Posted 4 years ago

“Shopping clothing items online has been something I doubt every time but LightInTheBox changed that story. Cheap prices, quick shipping and quality materials aren't left out.”

Helpful Report

Posted 4 years ago

“Shopping clothing items online has been something I doubt every time but LightInTheBox changed that story. Cheap prices, quick shipping and quality materials aren't left out.”

Helpful Report

Posted 4 years ago

“I had already given up on buying products online, but when I tried lightinthebox, i was impressed ,they have one of the best customer services, their package is affordable and they deliver their package on time , I have never returned or demanded any refund from them due to their good overall package service”

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Posted 4 years ago

“LightInTheBox is the best postal service on planet earth, quote my words any day any time. This company made me smile after all the trauma i have gone through from different delivery companies. I am satisfied with their on time delivery service, its the best ever. I am surely gonna recommend to my friends and families.”

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Posted 4 years ago

“excellet services from deliveries to getting them on time. Thank you.”

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Posted 4 years ago

“I am satisfied because my items came in good shape and on time ,I actually did not expect it will be delivered to my door step. Will be using your services often.”

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Posted 4 years ago

“I can say that I am a very satisfied customer, I had an amazing shopping experience, will definitely continue using your services.keep up the good work.”

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Posted 4 years ago

“I have been shopping for a while now online, but anytime I order for something it delays before it gets delivered to me. This my first time shopping on lightinthebox and I really loved it because they delivered the items even more early than I expected. I will continue to shop here and look forward to to experience the same”

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Posted 4 years ago

“I really love lightthebox, I wish I can give them 10 stars.I've been shopping from other sites but don't deliver on the said time but my very first time on lightthebox they delivered on time. I will continue to be with them so far they are the only people I can trust”

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Posted 4 years ago

“Love shopping online. In these pandemic times finding a reliable online shop is a game changer. I have grown to appreciate online now more i ever did before. Even after the pandemic, i think I'm going to stick to doing most of my shopping online. I am also going to be recommending my friends and family to do online shopping as it is very convenient”

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Posted 4 years ago

“I really liked shopping at light in the box. It is very easy to navigate products. The customer service is really great and they do solve your problems plus the orders arrive neatly packaged without damage so I would recommend it to anyone shopping online”

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Posted 4 years ago

“I recently shopped at light in the box and I really loved the shopping experience. It is very easy to search for products and the customer service is really great. The orders arrive perfectly packed and in good conditions. i would recommend it to anyone looking for a great shopping experience”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,206 reviews