LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,206 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,206 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LightInTheBox is a company to reley on for your purchase, they are absolutely great in terms of shipping of items to desired location,good delivery services,affordable price and most of all you can easily request for refund if any fuzz, the only problem I had with them was a little delay in support response which I have seen improvement... Every other thing is fine with this company..”

Helpful Report

Posted 4 years ago

“LightInTheBox is one of the best company.The customer service is really great.so finally I want to say a good thank you”

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Posted 4 years ago

“Very good and interesting service I never seen this type of service good online shopping experience”

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Posted 4 years ago

“it's a great and amazing app”

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Posted 4 years ago

“This company is very good and interesting I never seen this type of service before I really thank you for sharing this service. The best online shopping experience”

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Posted 4 years ago

“it's a great and amazing app”

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Posted 4 years ago

“Hello , I am costomer here, this company is very good service so you tried and customer this company”

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Posted 4 years ago

“LightInTheBox is a great platform for all kind of online shopping. They never compromise with their product, service & delivery. Their return & refund policy also best I have ever seen. It is very useful for all kind of people. I recommend it hundred percent for all types of people. Thank you.”

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Posted 4 years ago

“very good and very nice”

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Posted 4 years ago

“Wow nice site. I love this site. Amazing. Everyone use this site. I really love this site. Amazing. 100% real site. Amazing.”

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Posted 4 years ago

“Nice Osama”

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Posted 4 years ago

“hello , i am costomer here, this company is very good service so you tried this and customer here”

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Posted 4 years ago

“Really really great experience, i recommend this to everyone”

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Posted 4 years ago

“LightInTheBox is one of the best company that I have carried out transactions with, their price is affordable and they also have a good customer support, all you need to do is follow along with the instructions on the website, their delivery services is also good, you can absolutely make a purchase and relax..i love their system and would recommend this company to anyone..”

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Posted 4 years ago

“I was supposed to travel a long distance to go shop for the product but I decided to give lightinthebox a try and I was glad I did. The product a of top quality and the delivery was swift. Their customer care service agent was very sweet and helpful.”

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Posted 4 years ago

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Posted 4 years ago

“Thank you very much for your great service. There aren't many companies around these days that distinguish themselves with excellent customer service like yours so I commend you for it. Your order processing, time in transit of items, personal notes and xtras were excellent. You also handled a return expeditiously and I thank you for that. I have recommended your co. to quite a few people for their future order Keep up the good work.”

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Posted 4 years ago

“I was supposed to travel a long distance to go and get these products, however, a friend ask me to give lightin thebox a try and I glad I did. The quality was of high standard and the delivery was fast. Their customer care service is is very efficient.”

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Posted 4 years ago

“They are really great. Thats why i give a 5 star ratings. They deliver in very short time. The customer service is really great.so finally i want to say a good thank you”

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Posted 4 years ago

“I like the products,Truely it is the best site to buy something.Product variation and good ontime delivery.I am happy with this company. LightInTheBox company thank you so much”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,206 reviews