LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,206 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,206 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the best place to shop I love the quality goods you provide for your customers the customer service is extremely great you don't have to wait long hours to be served I'm impressed with this thanks so much for the amazing experience I'll surely continue shopping here”

Helpful Report

Posted 4 years ago

“I love shopping here. I have a great online shopping experience here. If u use LightinTheBox u know what am talking about but if u are new i really recommend it.”

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Posted 4 years ago

“I am here to say how glad I am for always shopping here. Thank you, LightInTheBox for the quick delivery of my wig. I have an event coming up this weekend and am definitely going to look fabulous. I highly recommend shopping at LightInTheBox they offer quality goods and their customer service is on another level.”

Helpful Report

Posted 4 years ago

“The customer service is second to none,the prices are affordable and their delivery is on time, and you are sure to get a refund in case of misplaced goods.”

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Posted 4 years ago

“So during covid,my services provided failed to be on time and a friend of mine introduced me to light in the box and am just in so much appreciating in timely delivery and refunds.And your customer service was enabled to help through the whole process.Gracias”

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Posted 4 years ago

“I ordered items here for my cousin and were delivered in a good condition, and was legit. I am just happy with LightInTheBox. I got value for my cash! It is not easy to get the same anywhere else. I definately recommend this to anyone looking for legitimacy , trustworthiness and an amazing customer service.”

Helpful Report

Posted 4 years ago

“If you are looking for the best shopping site then you are in the right place. Visit for the most convenient customer service, pocket friendly prices. Your items are delivered fast. You will also be pleased by their fast returns and refunds. I safely and comfortably shop here”

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Posted 4 years ago

“Lightinthebox offered variety of items in their store. I was able to detect the right item I wanted and it was what I received. I really had a great shopping experience with them because my items came at exactly the appropriate moment and nothing was delayed to be precise I hope the admin sees this and also keep up his great works.”

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Posted 4 years ago

“Well this guys were the very first people I'd be patronizing online and lucky for me, I just met the right company. Every single thing involved in my shopping experience was top notch. The shipping was super fast.!!!!!! The prices of the products were moderate and overall I got quality for my money's worth. I'm really satisfied with my shopping experience with them.!”

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Posted 4 years ago

“I really love your services I ordered for hair bun and I was being discouraged by people that the product are always bad and synthetic But when I got it, it was full and dark and of great quality and it also arrived early. I highly recommend his platform Keep it up with your good services”

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Posted 4 years ago

“LightInTheBox is the best online shopping i was very and surely satisfied with the products that they have and the service that they give even the quality, that is awesome. What mostly made me happy was the material or the product that they have which is everything, all product is there even electronics, i even recommended to my friends and they liked it.”

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Posted 4 years ago

“They have really affordable prices going on that I have been taking advantage of, their accessories are also top notch and I have even recommended some of my friends to them. Their delivery service is fine with me so far, and if you have an issue their customer support is always on stand by, I love it!”

Helpful Report

Posted 4 years ago

“Whoa, what a woeful and slow in shipping. The quality are of low not 100% good at all. The duty fee are very high. Their customer service are also very slow and not caring at all.”

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Posted 4 years ago

“I have always wanted an LED ring light. I bought one from them and I was not disappoint. High-quality products, fast delivery, good prices, and staff too. Ive always been afraid of online shopping but they definitely changed my mind. Will totally recommend to my friends!!!”

Helpful Report

Posted 4 years ago

“When it comes to Online Purchases LightInTheBox is wonderful, they can be relied on provided you follow the guidance/instructions from the website, their delivery service is good, Customer response is great and their prices is second to non all you have to do is make a selection and you will see the price attached to it.. i totally have a good experience with this people And I would gladly recommend..”

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Posted 4 years ago

“just this company is very importantly i like them it an courage me for the different thing which will help me in the future and will help me to find the many opportunities in this life so thanks much more I am ur friend”

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Posted 4 years ago

“At first, I was sceptical about shopping online with lightinthebox. But after my elder sister introduced me to it, my doubts were cleared and it has happen to be the best online shopping platform for me. I really really enjoyed your services. Your custormer care is amazing. Good job lightinthebox.”

Helpful Report

Posted 4 years ago

“LightInTheBox is one in every of the most effective company that I actually have applied transactions with, their value is reasonable and that they even have an honest client support, all you wish to try and do is follow along side the directions on the web site, their delivery services is additionally sensible, you'll be able to fully build a buying deal and relax..i love their system and would suggest this company to anyone..”

Helpful Report

Posted 4 years ago

“Lightinthebox is one of the best online shopping site around. I have been shopping from their for many years now. Though I have had little issues with them, which they were swift to take care of. Their customer service is one of the best I have interacted with, they are very friendly and welcoming. I don't see myself leaving LightInTheBox anytime soon. Thanks.”

Helpful Report

Posted 4 years ago

“LightInTheBox is one of the best company that I have carried out transactions with, their price is affordable and they also have a good customer support, all you need to do is follow along with the instructions on the website, their delivery services is also good, you can absolutely make a purchase and relax..i love their system and would recommend this company to anyone..”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,206 reviews