LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Struggling to find out how to return items.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102391380 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Easy to follow website great prices and good choices”

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Posted 2 years ago

“I am thoroughly impressed by this company. They offer a huge range of quality products, guaranteed to please every taste, and I have had nothing but first class service from them. But don't take my word - try them for yourself; you won't be disappointed!”

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Posted 2 years ago

“My orders havee always received immediate attention and delivery is as stated or earlier”

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Posted 2 years ago

“I have placed 2 orders recently and have not been able to track them One of them is past delivery date According to your website they have been shipped and have arrived in Dublin but no further info as courier Fastway have not got them on their system Would appreciate an update Thanks”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102359215 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Thought this might be a scam but pleasantly surprised at level of service and quality of products”

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Posted 2 years ago

“good item and price was write , fab”

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Posted 2 years ago

“I was pleased with my recent purchases & the quality , just waiting for my next order to arrive.”

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Posted 2 years ago

“Very good material”

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Posted 2 years ago

“I have been very satisfied with all the things That I have had from LightinTheBox and i would recommend it to anyone.”

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Posted 2 years ago

“Great prices and quick delivery products brilliant”

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Posted 2 years ago

“So many fabulous designs to browse through; I could do with some more wardrobe space!”

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Posted 2 years ago

“Love the shop. Thanks”

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Posted 2 years ago

“excellant quality good value would recomend people to see this for themselves ive been ordering for awhile now and everything ive bought is always delivered on time and packaged well a fab site”

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Posted 2 years ago

“Great the way the points add up”

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Posted 2 years ago

“Not pleased with recent purchase. Goods did not match description”

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Posted 2 years ago

“Good products”

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Posted 2 years ago

“Generally I have found this site to be very good. Most of the items are different and well maintained. Some sizes need careful planning but overall excellent service and assistance. Thank you”

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Posted 2 years ago

“Items good value, sizing can be confusing tops ordered at same size aren't always and prices not always in gbp but makes life interesting many thanks”

Helpful Report

Posted 2 years ago

“I was hesitant to risk any kind of purchase from yet another internet company but I gambled and it paid off for me. Good price product and service. Sizes are as described and quality is good I've bought a couple of full zip hoodies which wear and wash well, I've even bought 3 of my grandchildren a hoodie each and they love them so much that they are never in the wash basket they hardly ever take them off”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews