LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,144 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Great products,and trustworthy”

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Posted 1 year ago

“No comment”

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Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101997846 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Received everything on time..it was exactly what I ordered and it really helps to read review before hand if you were not sure of size etc..I definitely will order again..thank you LightInTheBox”

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Posted 1 year ago

“First time buying from this company and it wont be the last. Very efficient in all areas. Quick delivery considering were it came from. Wish our delivery service was as quick. Love the calendar it will make my sister smile in a morning”

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Posted 1 year ago

“Very happy”

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Posted 1 year ago

“You get what you order at a great price defiantly value for money.”

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Posted 1 year ago

“Dear Sir/Madam, The shoes is beautiful elegant and comfortable. Yours faithfully S. Carter.”

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Posted 1 year ago

“everything I have ordered from LightinTheBox has been of good quality and true to the information about the product all items have arrived on the due date.”

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Posted 1 year ago

“Hello when I purchased my two items one was the white hoodie and tracksuit buttons and also I purchased the Spiderman hoodie I was a little disappointed because I thought it was gonna come in a different material I'm used to cotton what's fluffy like the other track suits so I think I'm made it with you what was unjust and unkind but when I wear my white tracksuit with the white hoodie with the orange dragon I was getting compliments all the time when I was wearing it so I'm really going to purchase the black version as well as soon as I get paid on Friday it's definitely a good purchase but it takes a long time to get here from China from the UK”

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Posted 1 year ago

“I have been buying items from LITB since 2010 and have never been let down yet. I highly recommend them.”

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Posted 1 year ago

“Very satisfied with my product, delivery very fast and plenty of emails to keep me up to date. Excellent service”

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Posted 1 year ago

“Beautiful suit, exactly as described”

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Posted 1 year ago

“Delighted with the overall quality/design of the product. I love the designs you sell the only downside are the cost of delivery, taxes, etc.”

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Posted 1 year ago

“Excellent.”

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Posted 1 year ago

“Product range is amazing and well priced. My only criticism is that the sizing is not consistent. I purchased a jacket at 3XL so used the size for another purchase but the second item was much too small. All in all great service and with free postage it is a great place to shop”

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Posted 1 year ago

“It was the first time that I used this company. I ordered two pairs of swim attire. A pair of brief swim trunks for swimming pool lap training and a pair of swim shorts for the beach. Both items are perfect and just as advertised. The swim briefs are very comfortable and look great. Same for the swim shorts. Very nice blue design and again very comfortable thanks to the soft inner mesh which is far better than standard swim shorts.”

LightInTheBox 5 star review on 7th November 2023

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Posted 1 year ago

“Excellent products and reasonable delivery time and postage.”

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Posted 1 year ago

“Good quality clothes and fast delivery. Will bit there again”

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Posted 1 year ago

“Just brilliant service, all items received were perfect size, quality and colour, thank you”

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Posted 1 year ago

“The value and service was exceptional”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,144 reviews