LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,218 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The all round performance including delivery was outstanding excellent no better word for it thankyou”

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Posted 2 years ago

“excellent service”

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Posted 2 years ago

“I have been dealing with this company for some time now and their customer service has been excellent. When I did have a small problem, they resolved it to my complete satisfaction.”

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Posted 2 years ago

“Love the picture.it arrived well packed in good time. I have framed it and am very happy with it. I would highly recommend”

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Posted 2 years ago

“Wonderful online shopping experience. The clothes are fantastic. Will most definitely purchase again. Thank you lightinthebox”

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Posted 2 years ago

“Quick to arrive and excellent quality products”

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Posted 2 years ago

“I love the style of dresses. love the colours used very feminine and flattering”

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Posted 2 years ago

“Everything good”

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Posted 2 years ago

“Bought a turtle necklace which is a lovely bright eyecatching colour, really pretty and great to wear on holiday with your sun dresses.”

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Posted 2 years ago

“I have ordered quite alot of items from Light in the box and I can say everything I have bought has been great quality.”

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Posted 2 years ago

“LITB has some great deals, unusual items & I enjoy buying on this site. Delivery time can be slow, but acceptable considering how far the items have to travel. I've had good experiences.”

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Posted 2 years ago

“I like the style of some of the shirts I have purchased and worn out”

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Posted 2 years ago

“My order arrived Much faster than I thought 👏”

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Posted 2 years ago

“A pleasure to do business with high quality products at fair prices delivered well.”

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Posted 2 years ago

“I'm delighted with my latest purchase and prompt delivery 😀”

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Posted 2 years ago

“Good quality products and quick delivery. Very satisfied.”

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Posted 2 years ago

“very respectable company”

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Posted 2 years ago

“I love light in the box. Found some awesome clothing styles on there. Price are great to. Will definitely continue shopping with them.”

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Posted 2 years ago

“Ordered a watch Feels and looks excellent quality.Well pleased.Have ordered again”

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Posted 2 years ago

“I was a little worried about ordering from this company however the item arrived in good time it’s fitting was good and it looked great. So I’ve ordered again confident the same service and great product arrive”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,218 reviews