LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,202 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,202 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find it easy to order and I receive my orders quite quickly very happy”

Helpful Report

Posted 1 year ago

“ITEMS were of the best quality value for the money and delivered very fast. The company also very often send e-mails informing me of special offers which can save you up to 60%”

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Posted 1 year ago

“Sofia and Stefan are my 3 and 4 year old grand children, and they were delighted with their shirts.”

LightInTheBox 5 star review on 17th October 2023

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Posted 1 year ago

“The reason I have ordered from this company is because it offers different products and I like that.”

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Posted 1 year ago

“We have been happy with all items we have received from Light in the Box. All reasonabaly priced.”

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Posted 1 year ago

“Great selection. Great value. Super fast shipping. Great discounts”

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Posted 1 year ago

“The all round performance including delivery was outstanding excellent no better word for it thankyou”

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Posted 1 year ago

“excellent service”

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Posted 1 year ago

“I have been dealing with this company for some time now and their customer service has been excellent. When I did have a small problem, they resolved it to my complete satisfaction.”

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Posted 1 year ago

“Love the picture.it arrived well packed in good time. I have framed it and am very happy with it. I would highly recommend”

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Posted 1 year ago

“Wonderful online shopping experience. The clothes are fantastic. Will most definitely purchase again. Thank you lightinthebox”

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Posted 1 year ago

“Quick to arrive and excellent quality products”

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Posted 1 year ago

“I love the style of dresses. love the colours used very feminine and flattering”

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Posted 1 year ago

“Everything good”

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Posted 1 year ago

“Bought a turtle necklace which is a lovely bright eyecatching colour, really pretty and great to wear on holiday with your sun dresses.”

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Posted 1 year ago

“I have ordered quite alot of items from Light in the box and I can say everything I have bought has been great quality.”

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Posted 1 year ago

“LITB has some great deals, unusual items & I enjoy buying on this site. Delivery time can be slow, but acceptable considering how far the items have to travel. I've had good experiences.”

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Posted 1 year ago

“I like the style of some of the shirts I have purchased and worn out”

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Posted 1 year ago

“My order arrived Much faster than I thought 👏”

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Posted 1 year ago

“A pleasure to do business with high quality products at fair prices delivered well.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,202 reviews