LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received everything on time..it was exactly what I ordered and it really helps to read review before hand if you were not sure of size etc..I definitely will order again..thank you LightInTheBox”

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Posted 2 years ago

“First time buying from this company and it wont be the last. Very efficient in all areas. Quick delivery considering were it came from. Wish our delivery service was as quick. Love the calendar it will make my sister smile in a morning”

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Posted 2 years ago

“Very happy”

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Posted 2 years ago

“You get what you order at a great price defiantly value for money.”

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Posted 2 years ago

“Dear Sir/Madam, The shoes is beautiful elegant and comfortable. Yours faithfully S. Carter.”

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Posted 2 years ago

“everything I have ordered from LightinTheBox has been of good quality and true to the information about the product all items have arrived on the due date.”

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Posted 2 years ago

“I have been buying items from LITB since 2010 and have never been let down yet. I highly recommend them.”

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Posted 2 years ago

“Very satisfied with my product, delivery very fast and plenty of emails to keep me up to date. Excellent service”

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Posted 2 years ago

“Beautiful suit, exactly as described”

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Posted 2 years ago

“Excellent.”

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Posted 2 years ago

“Product range is amazing and well priced. My only criticism is that the sizing is not consistent. I purchased a jacket at 3XL so used the size for another purchase but the second item was much too small. All in all great service and with free postage it is a great place to shop”

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Posted 2 years ago

“It was the first time that I used this company. I ordered two pairs of swim attire. A pair of brief swim trunks for swimming pool lap training and a pair of swim shorts for the beach. Both items are perfect and just as advertised. The swim briefs are very comfortable and look great. Same for the swim shorts. Very nice blue design and again very comfortable thanks to the soft inner mesh which is far better than standard swim shorts.”

LightInTheBox 5 star review on 7th November 2023

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Posted 2 years ago

“Excellent products and reasonable delivery time and postage.”

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Posted 2 years ago

“Good quality clothes and fast delivery. Will bit there again”

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Posted 2 years ago

“Just brilliant service, all items received were perfect size, quality and colour, thank you”

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Posted 2 years ago

“The value and service was exceptional”

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Posted 2 years ago

“All is well, thank you.”

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Posted 2 years ago

“Great products delivered quickly”

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Posted 2 years ago

“ordered on the 26/10/2023 here on the 31/10/2023 enjoy shopping at lightinthebox will shop some more 100% grat service chris”

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Posted 2 years ago

“Decent company to deal with. Vast product range and quality versus price is great. Delivery times are ok too; not next-day but perfectly adequate.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews