LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery time between payment time and the goods getting to the customer in my own case is very satisfactory, that is the deliver products on time and the product are actually of good quality, what you ordered is what you are been given and thats amazing.”

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Posted 1 year ago

“Very happy with my purchase good fit”

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Posted 1 year ago

“Fast delivery and some cheap products”

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Posted 1 year ago

“I find it easy to order and I receive my orders quite quickly very happy”

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Posted 1 year ago

“ITEMS were of the best quality value for the money and delivered very fast. The company also very often send e-mails informing me of special offers which can save you up to 60%”

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Posted 1 year ago

“Sofia and Stefan are my 3 and 4 year old grand children, and they were delighted with their shirts.”

LightInTheBox 5 star review on 17th October 2023

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Posted 1 year ago

“The reason I have ordered from this company is because it offers different products and I like that.”

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Posted 1 year ago

“We have been happy with all items we have received from Light in the Box. All reasonabaly priced.”

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Posted 1 year ago

“Great selection. Great value. Super fast shipping. Great discounts”

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Posted 1 year ago

“The all round performance including delivery was outstanding excellent no better word for it thankyou”

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Posted 1 year ago

“excellent service”

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Posted 1 year ago

“I have been dealing with this company for some time now and their customer service has been excellent. When I did have a small problem, they resolved it to my complete satisfaction.”

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Posted 1 year ago

“Love the picture.it arrived well packed in good time. I have framed it and am very happy with it. I would highly recommend”

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Posted 1 year ago

“Wonderful online shopping experience. The clothes are fantastic. Will most definitely purchase again. Thank you lightinthebox”

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Posted 1 year ago

“Quick to arrive and excellent quality products”

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Posted 1 year ago

“I love the style of dresses. love the colours used very feminine and flattering”

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Posted 1 year ago

“Everything good”

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Posted 1 year ago

“Bought a turtle necklace which is a lovely bright eyecatching colour, really pretty and great to wear on holiday with your sun dresses.”

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Posted 1 year ago

“I have ordered quite alot of items from Light in the box and I can say everything I have bought has been great quality.”

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Posted 1 year ago

“LITB has some great deals, unusual items & I enjoy buying on this site. Delivery time can be slow, but acceptable considering how far the items have to travel. I've had good experiences.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,181 reviews