LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“everything i have bought from lightin the box has been excellent, the prices are great, what i like is the follow-up text informing me where my purchased goods are throughout the postal journey, very informative. the quality is excellent, I shall be buying more.”

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Posted 2 years ago

“Quality of purchases very good ,quick service”

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Posted 2 years ago

“Great customer service, super cute shoes, highly recommended”

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Posted 2 years ago

“Excellent service and helpful advice”

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Posted 2 years ago

“I ordered a lovely sleek jumper/dress and it looks fab with leggings and boots for winter….I ordered a medium which stated 12- 14 but was a little bit too large on me, but LightinThe Box were brilliant and gave me some credit towards it … which I thought was VERY generous and have since ordered another item ! (I just took in the sides a bit ! Love their range and ease of communication”

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Posted 2 years ago

“LIGHT IN THE BOX IS INDEED A GOOD SHOPPING ON LINE BUSINESS THAT ASSIST CUSTOMERS WITH GOOD PRODUCTS WHICH ARE AFFORDABLE, WHEN REASONABLE OFFERS ARE PROVIDED. ITS DEDICATED STAFFS AND FRONT LINE STAFFS, LIKE CUSTOMER SERVICE MANAGER, MAY AND SUPERVISORS LIKE ELEONORA ( AND OTHERS BEHIND THE SCENES) ARE THE DRIVING FORCE FOR HIGH RATED PERFORMANCE AND ITS QUEST FOR REVIEW FEEDBACKS TO IMPROVE ITS SERVICES ARE REMARKABLE. I HAVE NO HESTITATION TO RECOMMEND LIGHT IN THE BOX TO OTHERS, WHO WILL NOT BE DISSAPOINTED, BUT WILL FIND IT VERY HELPFUL FOR IMPROVEMENTS. MICHAEL HAMMOND U.K.”

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Posted 2 years ago

“Excellent quality & service, fast delivery, very happy with purchase.”

LightInTheBox 5 star review on 28th November 2023

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Posted 2 years ago

“Very happy with all my orders good quality fast delivery”

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Posted 2 years ago

“I have always enjoy the things i have reaseved on Lightinthebox i would recomend them to eany one”

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Posted 2 years ago

“Brilliant”

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Posted 2 years ago

“Light n the box has the best quality clothes n gear st cheap prices there the best site around I've bin looking for cloths like dis for years lightn the box rvyhe best”

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Posted 2 years ago

“Beautiful shoes absolutely love them. Delivered as stated on timeline.”

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Posted 2 years ago

“I have found LightInTheBox to be an excellent company with excellent prices. All of my orders have been delivered & i have been very pleased with the quality of the items received.”

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Posted 2 years ago

“Loved my item perfect fit thank you so much 👍☀️”

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Posted 2 years ago

“Easy to deal with; Quality products.”

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Posted 2 years ago

“This is the first time that I have used LightinTheBox. I was so impressed with the time, from when I ordered, paid and received my goods. It was excellent!! The goods, that I bought are fantastic! When I need items I will definitely come to you again.”

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Posted 2 years ago

“Everything I have bought has been of a high standard and all sizes, have fitted correctly and a snuggly fit. Service and delivery has been always as stated and efficient. Always good service, and a high standard of all items bought, I recomend friends to look at their wide range of items querky and unusuall mens shirts, bright and different to make you smile, well worth buying.”

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Posted 2 years ago

“Very considerate sorted problems quickly and easily”

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Posted 2 years ago

“Great quality products and excellent service for all thanks”

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Posted 2 years ago

“All brilliant,quality very good,prices amazing”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews