LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,259 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,259 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company great product”

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Posted 2 years ago

“Good quality and service by keeping me up to date with orders I have placed”

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Posted 2 years ago

“Bought two items good quality and have ordered again.”

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Posted 2 years ago

“Excellent categories that were available with really fast delivery, they were all as described when delivered. Always exciting items of clothing and footwear and the T-shirts are extremely entertaining.”

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Posted 2 years ago

“Excellent service 🥰”

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Posted 2 years ago

“very nice goods and very fast service ,i have place another order so well done”

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Posted 2 years ago

“Always deliver on time, keep you up to date with tracking, great products, never been disapointed, very good prices, excellent quality, always prepared to help if you have any difficulty, very satisfied customer, I have recomended to people I know.”

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Posted 2 years ago

“items i have purchased on the site have been of very good quality and they are excellent value for the price paid.”

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Posted 2 years ago

“I have ordered many items from light in the box over the last few years and I will continue to buy many more.”

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Posted 2 years ago

“great cosy”

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Posted 2 years ago

“It's a great service I received all my orders on time. And I love everything I ordered.”

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Posted 2 years ago

“Can't complain they have been more than helpful. Delivery on time . Everything as it said . Thank you .”

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Posted 2 years ago

“everything i have bought from lightin the box has been excellent, the prices are great, what i like is the follow-up text informing me where my purchased goods are throughout the postal journey, very informative. the quality is excellent, I shall be buying more.”

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Posted 2 years ago

“Quality of purchases very good ,quick service”

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Posted 2 years ago

“Great customer service, super cute shoes, highly recommended”

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Posted 2 years ago

“Excellent service and helpful advice”

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Posted 2 years ago

“I ordered a lovely sleek jumper/dress and it looks fab with leggings and boots for winter….I ordered a medium which stated 12- 14 but was a little bit too large on me, but LightinThe Box were brilliant and gave me some credit towards it … which I thought was VERY generous and have since ordered another item ! (I just took in the sides a bit ! Love their range and ease of communication”

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Posted 2 years ago

“LIGHT IN THE BOX IS INDEED A GOOD SHOPPING ON LINE BUSINESS THAT ASSIST CUSTOMERS WITH GOOD PRODUCTS WHICH ARE AFFORDABLE, WHEN REASONABLE OFFERS ARE PROVIDED. ITS DEDICATED STAFFS AND FRONT LINE STAFFS, LIKE CUSTOMER SERVICE MANAGER, MAY AND SUPERVISORS LIKE ELEONORA ( AND OTHERS BEHIND THE SCENES) ARE THE DRIVING FORCE FOR HIGH RATED PERFORMANCE AND ITS QUEST FOR REVIEW FEEDBACKS TO IMPROVE ITS SERVICES ARE REMARKABLE. I HAVE NO HESTITATION TO RECOMMEND LIGHT IN THE BOX TO OTHERS, WHO WILL NOT BE DISSAPOINTED, BUT WILL FIND IT VERY HELPFUL FOR IMPROVEMENTS. MICHAEL HAMMOND U.K.”

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Posted 2 years ago

“Excellent quality & service, fast delivery, very happy with purchase.”

LightInTheBox 5 star review on 28th November 2023

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Posted 2 years ago

“Very happy with all my orders good quality fast delivery”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,259 reviews