LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,200 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,200 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This shipping company is very quick in terms of shipping and they even charge low but the customer satisfaction is too poor. They also don't have any discount and prices are also reasonable for some months.”

Helpful Report

Posted 4 years ago

“its a very good service, shopping here is almost amazing, very confutable, I recomend this company to a lot to mi friends, the delivery time its pretty small and the prices are very good.”

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Posted 4 years ago

“Variety of products available in its vast inventory to choose from... Admirable products and good shipping.... Always gentle and honest customer service... Happy and satisfied with Light in the box”

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Posted 4 years ago

“It has been year since i am shopping from lightinthebox .It is a nice eCommerce platform although they are little bit slower in delivery earlier during early pandemic they are doing it good right now. I always appreciate the quality they provide.”

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Posted 4 years ago

“You have give me a wonderful service and friendly supports and i got my order very quickly and i ahve a suggestion for you please make your respones as a fast respones for us”

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Posted 4 years ago

“Best shipping platform, lightinthebox is one of the best I have seen. That offer fast, easy and convince service. I have been using their service for many years now but trust me, I don't have a single regret. I have recommend lightinthebox to many of my friends and they keep thanking me everyday.”

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Posted 4 years ago

“Très bonne compagnie il fournit des services de très bonnes qualités et fidèlise les clients d'une manière générale je suis très satisfait de ses services Merci et bonne continuation”

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Posted 4 years ago

“This is really amazing company i have ever seen in my life. it is really reliable and i just loved it so much and its awesome features of the company. i serve a lot of good services..”

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Posted 4 years ago

“Arrived a bit late but the Service is very impressive.”

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Posted 4 years ago

“This Light In The Box application very nice.”

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Posted 4 years ago

“Your initiatives are very good. Nowadays everyone is running online. So this online shopping website will come in handy.”

LightInTheBox 5 star review on 22nd January 2021

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Posted 4 years ago

“Was really impressed by this site, Light in the box, fast delivery, great customer service, a great range of products, good quality products plus everything u could want in online shopping, would recommend to anyone”

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Posted 4 years ago

“One of the best international shipping online shopping company very good platform to shop online i have installed the app thats very nice.many products are available here easy to use.”

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Posted 4 years ago

“Wonderful online shop. I am always glad using this site to shop online. Fast delivery, great customer relations............. Even the app on phone is great not to talk of incredible discounts.”

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Posted 4 years ago

“Very helpful for inter-country shipping for cross-platform online sellers like me, my package was delayed for a few days, but with their helpdesk, my package was finally tracked and sent back to my country....”

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Posted 4 years ago

“yes, they are a very good alternative when buying online, good delivery times and good quality products thank a lot”

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Posted 4 years ago

“With an unrivaled reputation and with so much help that you can see the professionalism in everything they do. I always recommend her to my friends in everything.”

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Posted 4 years ago

“I have purchased many products. Product quality is very good. I like their products and services.”

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Posted 4 years ago

“Its have been years I am with them. My shopping experience is very good with tgem. Their product quality is good as well as reasonable. But sometimes they can not shipping the product at right time. But you can contact with them about your product delivery time. Overall experience is awesome. Thanks #LightInTheBix.”

Helpful Report

Posted 4 years ago

“Una de las mejores tiendas en línea, los productos que ofrecen son muy buenos, algo que no me gusta es que tardan un poco en la entrega del producto, pero lo importante es que llegan y son tal y como se muestran. De todos modos, me encantó!”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,200 reviews