LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,200 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,200 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.”

Helpful Report

Posted 4 years ago

“It has very good customer service, cheap price, prompt delivery, return and refund.”

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Posted 4 years ago

“Pues no son perfectos pero son serios y sinceros y siempre cumplen. Light In The Box es la mejor plataforma para comprar. Son realmente asombrosos y muy sinceros. su servicio, precio, muchas gracias. siempre entregue su mercancía a tiempo gracias”

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Posted 4 years ago

“thank you for your deleviry service , it's the best!!! really fast and speed, thank you so much”

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Posted 4 years ago

“They are a very good alternative when buying online, good delivery times and good quality products”

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Posted 4 years ago

“Light In The Box Is A Best Online Shoping Store And I Personally Order A Lot Of Things But Never Disappointed Yet! Sometimes delivery Time Is Late But Its Best To Shop Online!”

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Posted 4 years ago

“There are a lot famous shopping sites but they are not the best solution all the time. one of my friends recommended me this site. first time, I have a doubt about the site. so I ordered some kind of cheap stuffs. I'm glad to say my experience with "Light in the box" was great. This site is one of best alternative shopping sites. their user interface is quite good. It helps to find the product easily.”

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Posted 4 years ago

“This is a fantastic online shopping experience for me.the offers and genunity in the products made me writer this review . Best quality products nice interface and best quality , i like very much. Thank you”

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Posted 4 years ago

“I appreciate their delivery service, fast delivery speed, on time, professional delivery staff, careful package”

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Posted 4 years ago

“I have been a customer of light in the box for so many years now and I have never been disappointed by their products or services. They have branded products and offers amazing discounts to the customers which is very much appreciated.”

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Posted 4 years ago

“Besy experience i love this so much i use since 3 months and get best experience”

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Posted 4 years ago

“this company is very good, I am really very happy to shop from Light in the box because they have quality products and fast shipping. Highly recommend :)”

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Posted 4 years ago

“The light in the box is a very good one why using it”

LightInTheBox 5 star review on 22nd January 2021

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Posted 4 years ago

“This international shipping online shopping company is amazing. I loved it very much. They are very professional and sincere too.”

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Posted 4 years ago

“Customer service was fine, could be better, plus delivery was fast enough, arrived in good condition, my product turned out to be of very good quality, I'm glad I found my product at such a good price, recommended”

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Posted 4 years ago

“Good Product Quality. Great Services. Delivered on time. I love this platform.”

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Posted 4 years ago

“So nice I like this”

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Posted 4 years ago

“Every online store have it own pros/cons, as well as lightInTheBox but their good outshine their flaws, I have made lot of order since last year and all my good are delivered in a swiftly response. They have a mobile app which made it lot easier for me to navigate their store and made easy to purchase. I rate them 5star”

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Posted 4 years ago

“this company is very good, I bought it helped me a lot. it took a while to answer me, except that all of that was good”

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Posted 4 years ago

“This company was good service but just worst customer service. and best shipping service for this world in this company.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,200 reviews