LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,200 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,200 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The platform is very smooth and although there's a hands-off approach there's help available at every corner. There were timely updates regarding the shipment and I got my parcel shipped at a lower cost compared to my previous agent.”

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Posted 4 years ago

“Best customer service skills,cheap price,well timed services. I’m Surely gonna recommend their service to anyone that needs it.Though some of the products are expensive compared to other companies.”

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Posted 4 years ago

“I really liked this page, it has a simple platform and its forms are easy to fill out and are very efficient with regard to sending them, I love it”

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Posted 4 years ago

“just simple no big talks and no more procedures best way to transfer the things " light in the box"”

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Posted 4 years ago

“The best investment I could make. A fantastic book that I recommend to everyone. It far exceeded all my expectations. I applied some of what the book gives us and I am quite delighted with the result. his advice is very easy to understand and put into practice. thanks to this book my life changed completely.”

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Posted 4 years ago

“I liked that everything arrived in perfect condition and the day I needed it. something a little negative was that they did not answer me quickly in a question that I had.”

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Posted 4 years ago

“Light in The Box is a good online shopping company that you can use to buy your needs. Customer service is a big thumbs up!”

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Posted 4 years ago

“Very poor quality, sizing way out. Tried to contact them to return them, nightmare system to find out how to return items you need to request a ticket - took a week for someone to reply. Back and forth eventually advised to pay for”

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Posted 4 years ago

“This is world best app where u can easily shop”

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Posted 4 years ago

“A good company, the services are of a very good quality. I have been very grateful and very satisfied. I recommend it.”

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Posted 4 years ago

“This is a good shipping platform. Product quality too good. Their service, price, delivery is also good.i am very happy to shop them and i higly recommend that really this is very nice platform.”

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Posted 4 years ago

“The item was very slow to arrive. However, I am very impressed with Light in the Box. I ordered a product which was not what I was disappointed with, but everyone was very helpful and prompt in their response, and after some negotiations they refunded me. I am very pleased and recommend Light in the Box as a Company who keeps their word and is reliable.”

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Posted 4 years ago

“I received an item too small, but they took take of the problem immediately. I’m pleased.”

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Posted 4 years ago

“Light In The Box is absolutely amazing site for Online shopping. All types of products are available on this site. I really love this site too much for my shopping. They provide good quality product and also reasonable prices. Few days ago I ordered a product for myself and I am really satisfied for their services. But some problem also their products delivery I think they solve their issue and their services will be fast and secure. I am really very happy to shop from here and I also recommend it to everyone.””

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Posted 4 years ago

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Posted 4 years ago

“this company is very good, I am really very happy to shop from Light in the box because they have quality products and fast shipping. Highly recommend :)””

LightInTheBox 5 star review on 22nd January 2021

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Posted 4 years ago

“I was happy to deal with them even though I waited for a long time due to pressure on them from the amount of clients, but I understand that, but Customer service style, great price and fast delivery make up for all of that, and I was honored to deal with them”

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Posted 4 years ago

“Es una pagina fiable, funciona de la mejor manera. Para mi gusto ha sido un increíble servicio”

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Posted 4 years ago

“Very good quality, I'm very happy that I received my product before the mentioned time. Good service and the delivery service is also in friendly way.”

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Posted 4 years ago

“The Lightln Thebox online shooing platform are really best services. It was good platform for online shopping. I had an excellent shopping experience with the light in the box company! I used their services a couple of weeks ago buying some clothes for my relative. Best services online platform. Love it”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,200 reviews