LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,199 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,199 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is massive shopping experience.great customer service.I love it.”

Helpful Report

Posted 4 years ago

“I just got my first order and I have one word WOW!!!! Love, Love, Love these cloths!! I had my doubts before I ordered because most sites plus size cloths are too small and I'm usually disappointment, but not this time!! The shipping was also really fast1 only took about 9 days to get to me. Love it!! I'll be back to buy more. For Sure!”

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Posted 4 years ago

“This is a very safe and reliable place. Very well I like this,the staff here is very efficient, very reliable to do our work quickly, easily and safely. “i have great experience i love it and i hope everyone will be satisfied. i appericaiate you on this ssuccess.”

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Posted 4 years ago

“First of all i had a great introduction about your service, you made sure i understood the whole process, your priducts are amazing so as the price is reasonable.Thank you”

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Posted 4 years ago

“Love this site! Very good support service and they give us exact product what i need and what i ordered. Thanks ❤️”

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Posted 4 years ago

“I committed to great service and were very friendly. The atmosphere was awesome and I definitely liked that you have a very modern style. Most importantly, every food and drink on your menu tasted great! Like”

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Posted 4 years ago

“Ordered bike clothes. Came more than a month after their corfied ship date. Clothes were poor quality also were stitched incorrectly that would not fit but they would not take it back for exchange. Looks like rejects but are sent as new. Don’t buy from this company! Real rip off!!”

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Posted 4 years ago

“great project. love it”

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Posted 4 years ago

“Best and trusted online shopping.”

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Posted 4 years ago

“this is amazing company. love this company. very useful for everybody.”

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Posted 4 years ago

“The shop was awesome and I had a really Great experience shopping with them, the delivery and courier was also excellent. I got my orders delivered timely. I would suggest this online store to everyone 🥰🥰”

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Posted 4 years ago

“This is very good and trustable online shop. Very fast to delivery. I am satisfied with them. You can shop from here.”

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Posted 4 years ago

“good product and good sarvis”

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Posted 4 years ago

“ordered two shirts, both the same size. They took very long to get here. I didn't know the order was coming from China. One had a head hole that a child's head could not fit through. I asked to return the shirt. Customer service asked me to take a photo with a tape measure! I did this, and sent the photo. They then gave me three options. #1 Return the shirt for a refund, but I had to pay shipping costs to China, which cost as much, or more than the shirt itself. #2 Keep the shirt and get $15 credit in their store on another item #3 Keep the shirt and they would give you $10 back. None of these seem fair for a defective shirt that I can't even pull over my head. But since I never want to order from them again, I decided to take the”

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Posted 4 years ago

“The most important thing when you purchase something online is the reliability of the seller. frankly, light in the box have it.I really appreciate their concern about customers.keep it up!”

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Posted 4 years ago

“The services that are provide by the company is great and also a valuable, The staff support of the company is good and also the the facilities that provide by the company is outstanding”

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Posted 4 years ago

“i orderd a shirt and i received it on time the quality is good and iam completely satisfy with it”

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Posted 4 years ago

“Lighht in the box thật sự rất tuyệt vời, tôi rất thích”

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Posted 4 years ago

“I'm very happy on with there service that delivery 🚚🚚 is very very fast ⏩. When ever I buy any product through the platform it receive very fast I recommend my friends and family to shop”

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Posted 4 years ago

“Their are good and awesome services”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,199 reviews