LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,198 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased several items and have contacted lightinthebox. The strobe light worked perfectly and three of the four sets of snow storm sets worked, however, the fourth set did not, can I have it replaced please?”

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Posted 3 years ago

“Very good quality clothes”

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Posted 3 years ago

“Quick service”

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Posted 3 years ago

“Excellent quality, fast shipping”

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Posted 3 years ago

“The best system I have ever seen I purchased and will continue purchasing from it I love to buy everything I need from LightIn TheBox”

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Posted 3 years ago

“I have never been disappointed with my LightInThe Box purchases. For cycling clothes and accessories, the quality is excellent and the value amazing.”

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Posted 3 years ago

“this site is theonly one for the true value bargain hunter.Quality of goods and service is second to none.”

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Posted 3 years ago

“Brilliant tops love them will definitely order more thank you 😊”

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Posted 3 years ago

“These sandals look just the pictures. Good fit too.”

LightInTheBox 5 star review on 4th January 2022

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Posted 3 years ago

“Very pleased with my purchases from lightinthebox, so much to choose from would highly recommend them 😀”

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Posted 3 years ago

“It is my first time ordering from LightinTheBox I will certainly be ordering again. My boot are lovely a bit tight around the calf but managed to get up to top of boot. True to size can’t wait to wear them.”

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Posted 3 years ago

“An excellent back case for the S21 phone.”

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Posted 3 years ago

“I got 2 T Shirts they are great, quick delivery at a good price”

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Posted 3 years ago

“Great offers, value for money and great service. Will buy again.”

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Posted 3 years ago

“The delivery was quick and I’m happy with my purchase”

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Posted 3 years ago

“These folk are honest, prompt and good quality. Consistent and trustworthy.”

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Posted 3 years ago

“Great company to purchase items from. Kept me updated if my delivery and value for money”

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Posted 3 years ago

“Exactly what I ordered. Came on time. No complaints.”

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Posted 3 years ago

“The product I purchased (an anime t-shirt as a gift) was priced much more reasonably than competitors, especially the shipping. It arrived promptly (sooner than expected!) and the t-shirt itself was good quality compared to other brands. Would not hesitate to shop from again.”

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Posted 3 years ago

“The dresses arrive fairly quickly and well packaged. I have been buying dresses from this company for a few years and have no complaints. I love the dresses and will buy more soon.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,198 reviews