LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,197 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,197 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company that sells excellent products at a really good price. Not bought a bad item yet and i have bought a few things.”

Helpful Report

Posted 3 years ago

“Much better than other sites. You have to take into account the postage and wait for goods but when they are coming such along way you understand this. Got lovely cheap costume jewellery very pleased 😃 and have already placed another order.”

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Posted 3 years ago

“I like ordering the outdoor trousers from LightIn TheBox because of the good quality of the trousers.”

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Posted 3 years ago

“Lovely T shirt, good quality, well made, sizing fits well.”

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Posted 3 years ago

“Bought as present for Mrs ,she loves the colours and fit and material ,recommend it”

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Posted 3 years ago

“Everything I’ve purchased from her is good quality and the sizes are good. I think you could make it easier to send stuff back though”

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Posted 3 years ago

“Really great service! High-quality products, fast delivery time and really good prices! Absolutely worth the money and I will definitely be buying from them again in the future.”

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Posted 3 years ago

“I have bought a number of accessories for my new bike. LightInTheBox always supply quality products and deliver it well.”

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Posted 3 years ago

“I order for the first time recently came quite fast, Ihave ordered another top already.”

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Posted 3 years ago

“Exactly what it says on the tin go for it”

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Posted 3 years ago

“The quality of the fabrics are good but I think the sizes should be accurate it's a bit difficult to get like uk size 8,10,12 to the last because of how it it's put up on your site .”

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Posted 3 years ago

“I really happy about my last purchase. The item quality Brilliant.Order to deliver process Excellent. I would like to Thank and highly recommend to any one.”

LightInTheBox 5 star review on 9th February 2022

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Posted 3 years ago

“Excellent products great quality and perfect delivery”

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Posted 3 years ago

“I purchased two glass vessel basins for bathroom vanities, they arrived within a week and are beautiful. However one was supposed to come complete with faucet and it didnt. So buyer beware. Separate purchase a light and kitchen faucet. Arrived very quickly and very happy with purchase, although house still being built so cant say if they will work ok when they are installed.”

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Posted 3 years ago

“Jumper bought as a present - cat design well received.”

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Posted 3 years ago

“I very like the app! I got 3 items with great quality and everything was delivered faster than I imagined. Thank you”

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Posted 3 years ago

“I am very pleased with what I have bought the material is a lovely texture and fit is great colours a are exceptional and definate”

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Posted 3 years ago

“so impressed and happy with my coat”

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Posted 3 years ago

“Always good quality fast delivery never had any problems”

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Posted 3 years ago

“Ordered my wife some pretty lingerie, fitted her lovely and i will order her more”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,197 reviews