LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,199 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,199 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a number of solar light products for my garden and although they took a little while to arrive, I am pleased with them and they were good value. I thought at first that there was not much communication but then found a number of emails from them keeping me up to date in my junk file. I have since reordered again as the products look great in the garden.”

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Posted 4 years ago

“Excellent service quick delivery and excellent quality and price would recommend excellent.”

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Posted 4 years ago

“I AM VERY HAPPY FOR THE SERVICE THANKS”

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Posted 4 years ago

“Good value for money.Nice choice of colours and patterns.But I wish that the package had a bit more choices and sizes.i.e 6/7in the package.I will wait and watch for sometime.and then order another package.”

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Posted 4 years ago

“Cycling trousers arrived within 2 weeks”

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Posted 4 years ago

“Extremely happy with the sofa cover fits perfectly”

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Posted 4 years ago

“Very happy with the service and the quality of the items would use lightinthebox again and recommend them”

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Posted 4 years ago

“It’s a brilliant website fast delivery’s too amazing quality stuff”

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Posted 4 years ago

“Really happy with the product and service, will definitely buy from Light in the Box again!”

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Posted 4 years ago

“I accidentally ordered a protector for the iPhone, I told them I had ordered by mistake and I do not remember ordering it, etc., and they returned all my money to me, with no shipping fees. Really thank you so much for the service! Elazar”

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Posted 4 years ago

Dear customer, This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23180179 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Thanking you for the email confirming full refund, I do really appreciate the service and update Shall certainly use your service again and awaiting the refund”

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Posted 4 years ago

“The quality and value of the wig I bought is fabulous”

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Posted 4 years ago

“Brilliant company. Every t shirt was made to a high quality. Lovely thick material with good designs on them. Arrived in good time and nicely packed”

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Posted 4 years ago

“All we have got from Lightinthebox has been very good”

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Posted 4 years ago

“Every item I have bought has been of really good quality and also a great price its been a pleasure doing business with them”

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Posted 4 years ago

“Excellent on line service easy to follow instructions and products well displayed and info good”

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Posted 4 years ago

“the led lights we order are 100% brilint we have them up and work as thay should only thing we found with them is if you power them of you have to reconnect to the network but its not a big deal as ours are perment in the house”

LightInTheBox 5 star review on 16th March 2021

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Posted 4 years ago

“I was very happy with my Apple Watch strap but the shield was a bit small as it’s not clear of the sizing. I was sent 38mm”

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Posted 4 years ago

“Amazing, unique t-shirt ordered for my daughter which we all loved! Well made and good quality which arrived exactly as notified - 7 working days! First time buyer from LightinTheBox and will definitely use again, strongly recommend!”

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Posted 4 years ago

“The products are really good & I have ordered items quite a few times. I did have issues trying to do returns but Customer Service cleared that promptly after I sent email. So all in all very happy with my purchases.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,199 reviews