LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,199 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,199 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery prompt response.”

Helpful Report

Posted 4 years ago

“I recommend. A large selection of goods. fast delivery.the goods keep the size 👌😄”

Helpful Report

Posted 4 years ago

“Fantastic and they fit perfect. I am normally a size 10 and ordered a size medium. Communication was exceptional. They took a little longer than expected but they were worth waiting for as they are a bargain and so comfortable. Yes I would recommend.”

Helpful Report

Posted 4 years ago

“Good communication, fast delivery and excellent product, would recommend”

Helpful Report

Posted 4 years ago

“Everything I've purchased thro LitB have been very good it's just that I need to buy large 4 trackies + 2XL for shirts but other than that, everything's fine + not too expensive, fanx”

Helpful Report

Posted 4 years ago

“Love the products, but bear in mind that despatched date refers to when it leaves China. Takes about 2 weeks to receive. But worth the wait.”

Helpful Report

Posted 4 years ago

“Great service. Item was just as described . And arrived in time they said .”

Helpful Report

Posted 4 years ago

“To date all items I have purchased have been delivered timely and perfect.”

Helpful Report

Posted 4 years ago

“first class”

Helpful Report

Posted 4 years ago

“Bright beautiful colours, soft Jersey, well made. Looks even better in person. Will buy more for sure. Thank you!”

Helpful Report

Posted 4 years ago

“Amazing variety of products and prices. Reliable sellers and fanatic customer service.”

Helpful Report

Posted 4 years ago

“The quality and value is excellent and it is easy to track your parcel. I have used Light in the Box twice now.... recommended to friends and family and will continue to use them”

Helpful Report

Posted 4 years ago

“I bought ten pairs of support socks using Light in the box, fantastic quality, fantastic price, the best part is they actualy do work to keep the swelling down. They deserve 10 stars not 5.”

Helpful Report

Posted 4 years ago

“Good products and quality”

Helpful Report

Posted 4 years ago

“Excellent products on display, will be doing more business in the future.”

Helpful Report

Posted 4 years ago

“This is my 3rd order and the cycling stuff is really good quality”

Helpful Report

Posted 4 years ago

“Initially having concerns with buying from China I need not to worry, delivery was 7 days and I must say the quality of the two products exceeded expectations. The items were easily tracked via the website. Would buy again withou hesitation”

Helpful Report

Posted 4 years ago

“Very pleased with my purchase and at a very reasonable price. Thanks”

Helpful Report

Posted 4 years ago

“I really can't fault the service, having had an issue with one of the first products ordered it was quickly and satisfactorily resolved. Obviously if you buy locally you can easily see, try and return products quickly, but here also everything is in place to make the online service as good as it can be, you just have to wait for delivery. Photos, reviews and descriptions are good, as is the customer service. The estimated delivery dates are realistic and parcel tracking is also available and works.”

Helpful Report

Posted 4 years ago

“I have brought numerous wigs and I am really pleased with them. I would recommend. Good value for money cheapest wigs ever”

LightInTheBox 5 star review on 24th March 2021

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,199 reviews