LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,199 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,199 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good company, shipping and pricing is really good. The material on the clothing is amazing, I will definitely be buying from here again.”

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Posted 4 years ago

“Everything was excellent the clothes fit perfectly and the material is comfortable.”

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Posted 4 years ago

“Leggings were perfect so was the shoulder bag”

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Posted 4 years ago

“Very fast shipping. My first purchase from LITB and will definitely be ordering again. Thank you”

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Posted 4 years ago

“Great product Highly recommend”

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Posted 4 years ago

“No problems, so far.”

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Posted 4 years ago

“Excellent customer service, quick refund when I received faulty item, great communication! I am unable to say anything about the products as one which I have ordered had a bump on it which probably appeared during the delivery. Except of that outstanding.”

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Posted 4 years ago

“Very comfy fit pefectly came pretty quickly”

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Posted 4 years ago

“Quick service Excellentproduct”

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Posted 4 years ago

“Very good quality when arrived, very happy with the product”

LightInTheBox 5 star review on 14th April 2021

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Posted 4 years ago

“It's useful”

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Posted 4 years ago

“I have ordered from LightInTheBox twice until now, my experience with the items I bought is really great, delivery time is good considering items coming from abroad, items look as it is on the website, packeging was good as well, overall my experience was great and I am satisfied, rewards scheme and points on the app is really beneficial. I recommend to shop with LightInTheBox.”

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Posted 4 years ago

“Great app, easy to use. Item arrived quickly and as described. Will definitely be ordering again soon”

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Posted 4 years ago

“I recently ordered couple of items from there. The prices were good overall and the most important thing what really made a huge difference is the shipping speed, it's all much quicker and delivered on time. I'm glad I discovered this website.”

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Posted 4 years ago

“This dress is absolutely stunning fits my wife to be perfectly”

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Posted 4 years ago

“The only thing I can say with any meaning is just my surprise how good the quality of the items I got was, the only downside I can think of was the delivery time before I received the item was. A bit longer than I would have hoped.”

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Posted 4 years ago

“Very pretty phone case with pen and useful wrist band to attach if you don't fancy taking a bag out! I love the design.... very feminine and dreamy. Good value for money.”

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Posted 4 years ago

“The leggings arrived quickly and they are great quality I love them. Thank you”

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Posted 4 years ago

“Brilliant service, highly recommend.”

LightInTheBox 5 star review on 13th April 2021

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Posted 4 years ago

“A great and fun way to shop fast and friendly service enjoy.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,199 reviews