LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,199 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,199 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order delivery very quick goods were lovely”

Helpful Report

Posted 4 years ago

“Thank you for the goods I have bought from you as they are of a very good quality and definitely are value for money. I have a few things on my favourite list that I will be getting in the near future.”

LightInTheBox 5 star review on 21st April 2021

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Posted 4 years ago

“Delivered faster than expected , product was as expected and will be looking to order more products from LightInTheBox”

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Posted 4 years ago

“Amazing”

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Posted 4 years ago

“LightInTheBox has a special range of good, especially clothes, which are hard to find anywhere else and are priced reasonably.”

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Posted 4 years ago

“Great customer support, lots of unique things available for purchase too”

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Posted 4 years ago

“very easy to use site ,products are off good quality.The delivery is reasonably quick. The products are very up to date for the whole family .”

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Posted 4 years ago

“Very happy with the service”

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Posted 4 years ago

“Excellent quality, excellent price, excellent service”

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Posted 4 years ago

“Really great shoes. Beautifully presented and flawless. Fast delivery too.”

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Posted 4 years ago

“Perfect brilliant”

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Posted 4 years ago

“Fantastic shoes good delivery”

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Posted 4 years ago

“Great value delivery very quick”

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Posted 4 years ago

“Excellent quality and excellent value for money and items tracked from the supplier to the customer”

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Posted 4 years ago

“Had problems obtaining the bulbs I require, LightInTheBox is the best site I have found for my requirements. Very competitive prices Easy site to use highly recommend Geoff Stafford England”

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Posted 4 years ago

“I loved my tracksuit I brought from Lightin the box. Helpful customer service and I'm going to buy more from there .”

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Posted 4 years ago

“Quick delivery and good quality,love them 🤗”

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Posted 4 years ago

“I live in Perth WA and I am very very happy with the service and my purchase so have brought more, and will continue to love it good job guys”

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Posted 4 years ago

“Very happy with all items purchased. Great service. Great products. Have recommended to family and friends.”

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Posted 4 years ago

“I have used this app and the products are great and well worth taking a look”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,199 reviews