LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,199 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,199 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a beautiful blue dress for granddaughter..complete with all her favourite things..unicorn, rainbow, daisies, butterflies..and she loves it ! Very well made and very generous sizing so will fit her next year too.”

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Posted 4 years ago

“Since using site, found to be, prompt, professional and always there. Would recommend to anyone looking for original, perfectly priced items.”

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Posted 4 years ago

“I am first time customer but very much impressed with my purchase so I recommend to everyone Definitely buying again”

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Posted 4 years ago

“Very reasonable prices. Good quality.”

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Posted 4 years ago

“A great item I bought from lighting the box easy and fast delivery”

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Posted 4 years ago

“See previous review”

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Posted 4 years ago

“Everything was ok it was just .I thought it would be thank you.”

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Posted 4 years ago

“LightInTheBox have such a wide array of products at surprisingly great quality and their delivery time is a matter weeks. Thrilled with my most recent purchase of outdoor decals which almost look like they are hand painted :-)”

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Posted 4 years ago

“Clothes all as described and fit well. Colours nice and vibrant”

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Posted 4 years ago

“Was quick in delivery”

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Posted 4 years ago

“Clothing was fine, only issues is that I ordered the wrong size lol Items where delivered by Royal Mail, but half of the address was missing so wasn't delivered. Royal Mail hold returns for 15days so was able to get it delivered in a couple of days. Apart from that all good.”

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Posted 4 years ago

“Purchased an Anime Hoodie for my Granddaughter. My item arrived in good time and the quality of the Hoodie looks good. Would use this company again”

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Posted 4 years ago

“Brilliant service with brilliant products”

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Posted 4 years ago

“A well managed business, Nothing is to much for them if you come across a problem with a order. Easy to contact and always recieve a prompt reply back. Great prices by sellers and good quality merchandise.”

LightInTheBox 5 star review on 6th April 2021

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Posted 4 years ago

“Item arrived on time. Item was as described . Very good service”

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Posted 4 years ago

“Good retail prices I very like it”

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Posted 4 years ago

“Excellent service. The products I bought were exactly what we wanted. It takes a few weeks for delivery but it is worth it.”

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Posted 4 years ago

“Very good quality and happy with speed I received them”

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Posted 4 years ago

“Good quality goods at great prices”

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Posted 4 years ago

“Quick delivery to Ireland. Very nicely made products. Will buy again.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,199 reviews