LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,199 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,199 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy.! Veri nice and good quality. Thank you sooooo much! 🧡😘❤️💕💗💖💝💞💓😍🤩”

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Posted 4 years ago

“Excellent service and delighted with my Fitbit Straps.”

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Posted 4 years ago

“Very happy with the order recently But the delevery take long time”

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Posted 4 years ago

“Beautiful purchase, I look forward to attaching it to my iPhone XR. So eye catching and pretty.”

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Posted 4 years ago

“Amazing website. Prompt delivery and the item was much better than expected. Thank you!”

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Posted 4 years ago

“Excellent good service”

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Posted 4 years ago

“We are very satisfied with our shopping experience and will be shopping with you again. Thank you”

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Posted 4 years ago

“This was my first time to order from this site and I love it . Thank you very much and please keep doing the good sale so we will always buy from you . Thank you Keegan”

LightInTheBox 5 star review on 23rd March 2021

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Posted 4 years ago

“Exellent service quality goods many thanks Will order again soon !!!”

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Posted 4 years ago

“Very good item with trouble free delivery.surprised by the quality of the item for the price..”

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Posted 4 years ago

“I ordered a T-shirt with a squirrel printed on it. I had heard bad things about this site, so was a bit dubious about it. However, I was pleasantly surprised when the T-shirt arrived early and the squirrel print was extremely good. I will try this site again to see if it was just a one-off or to see if the other people were just unlucky.”

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Posted 4 years ago

“Have just received the last of three orders. They took quite a while but light in the box got to action and they arrived. The covers that have just arrived are beautiful. Well pleased.”

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Posted 4 years ago

“Love LightinTheBox products. Really great variety of T-Shirts and good value on other products e.g. motorbike gloves and with the size chart it helps ordering the correct size. Delivery sometimes takes a little longer but you're kept up-to-date by email. Glad I found this company.”

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Posted 4 years ago

“Absolutely delighted with my purchase. The cat looks like mine and the quality is excellent”

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Posted 4 years ago

“Very happy with the overall service and purchases!!”

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Posted 4 years ago

“Great quality great price”

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Posted 4 years ago

“Doesn't come looking like photo but style achieveable if you know what your doing.value for money will definitely buy again”

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Posted 4 years ago

“Great response from ordering to receiving very pleased 🙂”

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Posted 4 years ago

“I ordered 2 items both good quality and came within a reasonable time frame. I would definitely use again.”

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Posted 4 years ago

“Painless experience, everything well laid out and explained. You need to watch the size charts before ordering, they are not all the same”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,199 reviews