LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had a similar situation to what I am reading on all these reviews. I ordered four items, at a cost of around £135, in the hope that one of them would be suitable to match the dress I bought for my son’s wedding. All of them are terrible quality. When you want to return something you have to create a ticket, but subsequent tickets seem to delete the previous ones. I have had five email exchanges with LightInTheBox so far. One of them told me to send photographs of what I want to return and why they are faulty. It wasn’t difficult the stitching was falling apart the hems were crooked and bunched up. I sent all the photos and labelled with the codes of each item. They then offered me 15% off my next order as compensation. Then they told me I couldn’t return them at all. I sent a really shirty email saying if something is Poor quality, it is in their terms and conditions that they should provide a refund. They asked me to send photographs again, ie back to square one. I am awaiting a reply. Does anybody know how to deal with this company because we are being misled and if they were in this country we could complain to the financial ombudsman and trading standards? DO NOT BUY FROM LIGHTINTHEBOX!!”

Helpful Report

Posted 3 years ago

“I ordered 3 tops.. 2 are nothing like the picture.. I've tried and tried to sort out this stupid ticket they are asking for but their site won't accept my email password?.. I then looked at this site and after reading reviews I realise I might as well accept I've been ripped off , not bother trying to send these items back for a refund but never shop with them again. I just don't understand why they are being allowed to keep on with their poor products, poor quality, poor returns, and poor sizings..”

Helpful Report

Posted 3 years ago

“Terrible quality . Worst I’ve ever seen Won’t accept a return Stuck with dresses I wouldn’t be seen dead in”

Helpful Report

Posted 3 years ago

“Waited a long time for the Delivery around 5 weeks, very disappointed with the products not like the photos , then I spoke to customer service who made it impossible for me to return the goods !”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25810994, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Please, please someone stop this company from reducing people to tears and losing their money. I wrongly thought it could not go so horribly wrong. Quality is dreadful, sizing absurd, pictures completely different - it is wrong on so many levels !!! ……Stop this company from stealing from the vulnerable … the returns policy does not exist and I will be contacting the Daily Mail to stop them advertising their products - lost all my confidence 😡”

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Posted 3 years ago

“Clothes were way to small fabrics looked like a photocopy of material Awful service”

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Posted 3 years ago

“I ordered a dress for a wedding, but I received it too late. I would keep it except that the material is very cheap. I am trying to return it, but I do not have high hopes. Luckily, I only ordered one item so I am not out too much money. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 3 years ago

“Horrible - Advertised one item, sent me different item.”

LightInTheBox 1 star review on 2nd May 2022

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Posted 3 years ago

“Firstly I have to say that I received perfect customer service from Lightinthebox. The lady who helped me when my ordered item was out of stock could not have been nicer or more accommodating. The refund for the unavailable item was made very quickly, without my having to ask, and included the postage costs. Sadly when the shirt I'd ordered arrived it was absolutely nothing like the one in the photo. I had ordered what looked like a cheesecloth hippy/beach bum shirt, a simple item, which had it been anything like the photo would have been excellent. Unfortunately their photography is very clever and I would hazard a guess that NOTHING they sell is similar to that photographed because you will notice in every picture of a printed material item the pattern has been photo-shopped on so it looks vibrant and the material looks starched and crispy. It is not like this in reality, and despite their excellent customer service the product was a huge disappointment. If you intend to use them, be assured you will be disappointed, so do not build up your hopes. My £22 item was just two bits of bedsheet material stitched together, nothing remotely like the great-looking cheesecloth beach item in the photo. I'm really sad as had hoped to order £hundreds worth of stuff from them. The cleverly altered photos make their products look fabulous, but reality is a serious disappointment.”

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Posted 3 years ago

“Beware. I don’t believe their positive reviews. I was informed by the delivery company that I owed £100 customs. I wouldn’t pay it. I now have no dresses and no refund.”

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Posted 3 years ago

“I would give them a zero rating if I could. I ordered two boys suits from here. I was weary as you never know when you order online. But I was desperate as I could not find something local. They were to be matching suits in black. When the order went through I saw the date of delivery was longer then I anticipated and I also got cold feet. The website said they would cancel your order if you did it during the processing phase. I cancelled the order immediately but they responded and refused to cancel it as they said it would arrive in time. But when it did get here, the packaging was awful, and one of the suits was blue. I requested a refund if I return it but they refuse to cover all the costs. I understand their website says they will not pay for shipping costs, but this was there error and I requested it to be canceled in the first place. The suits were also very cheap looking. Please don’t wast your money here. I have also read other reviews where once the item is returned they don’t refund you.”

Helpful Report

Posted 3 years ago

“I ordered 18 items totaling $305.84 on March 29th after paying expedited shipping charge of $71.30 I received my order on April 25th and immediately started the return process for 8 items because some are so different from the pictures and the quality is just horrible. When I try to process returns, I was only able select one item at a time and when I tried to select another item to return it does not allow me to do it under same order number. I received an email that this company want me to accept 15% of what I paid? My God I just opened the boxes and I replied to the email I reject the offer and want instruction how to return but still no response. When I tried to process again I am receiving email stating "We are contacting you to inform you that our records show that there is another ticket in our system, we are deleting this ticket and move forward using the other ticket." When I tried to enter the ticket number, I am getting "this ticket is now closed". This company is so deceptive and fraudulent business practices. The items I received look noting like the photos on their website. I need my money back in the amount of $107.46. Pair of earrings that I ordered came in a plastic bag and only part of 1 earring was in the bag. This company has not contacted me about the refund request and I guess I will never my money back. Lesson learn is never to order anything from China and never ever buy from this " light in the box".”

LightInTheBox 1 star review on 1st May 2022

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Posted 3 years ago

“Never ever buy from this light in the box I was appalled at quality+ didn't look like what was advertised completely different colour i actually had to give to charity should have taken picture but didn't even want to look at it disgusted by it. DONT BUY thats all”

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Posted 3 years ago

“Terrible dont order 👎👎👎”

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Posted 3 years ago

“I went on this site as it said United Kingdom. After I placed my order I soon found out it is based in China and I know for a fact I won't get a refund or be able to cancel my order as they have taken my money but not sent me any notification”

Helpful Report

Posted 3 years ago

“Ordered 2 pairs of trousers and 2 tops. Wanted X large and they're probably a size 14! The material is thin and very tatty. Unable to get a refund without paying more money so they'll be going to the charity shop. I will never buy from them again.”

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Posted 3 years ago

“First time ordered online and the last! You are a terrible and unfair company and am so sorry didn't look up reviews before I ordered and would not have ordered. You don't even deserve one star. Can't believe you are still in business and probably wouldn't be for long! Very unhappy customer Donna Knaus”

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Posted 3 years ago

“I followed the measurements from the website & even ordered 1 size up. It took 25 days to deliver from purchase date yet the site says Shipping Time: Expedited Express4-7 business days. The jacket was flimsy but I could have lived with that. But I really doubt this is genuine leather, too thin. So the BIG problem was I ordered XL and what I got was more like a MED. Not even close to the site measurements. Looks more like a kids jacket. So the best part? I asked for a refund & here were the options. a) Keep the item and receive a reward of 20% of the product's value. b) Keep the item with a refund of 10% of the product's value. c) Return the item back for a refund. (this option is only for RETURNABLE items They then e-mail me saying it will cost 15-40$ just for a return AND I will lose the original shipping cost. So now I am stuck with a jacket I can't wear & likely I will get maybe 8 bucks backs when I paid 62 including shipping. SCAM-AVOID AT ALL COSTS!!!!”

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Posted 3 years ago

“Don't order from this company! I ordered a dress and receive the wrong dress and they wanted me to still pay for return shipping to get a refund! Their error at my expense! And the dress material was like a bed sheet. Very thin and cheap.”

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Posted 3 years ago

“Don't get fooled by the already mentioned excellent reviews. Both the quality of the cloth and size is wrong. you will order for men they will deliver you women cloth, delivery will be more than 30 days. Moreover, there is no refund or exchange available. Hence please stay away from this company and its product.”

LightInTheBox 1 star review on 29th April 2022

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews