LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 days already passed and stil processing the order. Costumer service doesn’t reply to the messages either. They probably have 1 employee doing several jobs. Very disappointed with this company.”

Helpful Report

Posted 3 years ago

“WORST customer service I have ever dealt with. They messed up my address, sent it to a post office without informing me, and I've been now waiting 3 months for a refund. They lie continuously and never fix anything.”

Helpful Report

Posted 3 years ago

“I received a dress that doesn't fit me, doesn't even look like the site shows, the company refused to refund my money, they offer to give me 20 % credit in my future orders or 10% refund after 30 to 40 days. Horrible, I would never buy anything from this company again.”

Helpful Report

Posted 3 years ago

“Scam. The received t-shirt looks nothing like on the pictures. The fabric and print quality is terribly bad. Sizing is wrong, but even if it wasn't, I wouldn't want to wear this piece of garbage. Refund procedure is non existent. Wondering how can get away with this for so long.”

LightInTheBox 1 star review on 10th May 2022

Helpful Report

Posted 3 years ago

“I can only say that it is so hard to send items back that you don't want because they don't put any papers in with your orders”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25877511, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Rip off !!!!”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25877321, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“As everyone is saying, it is impossible to get a refund for a cheap and nasty dress that looks nothing like the quality in the ad. DON’T BUY ANYTHING FROM THIS COMPANY!!!”

Helpful Report

Posted 3 years ago

“Ordered a sheet jacket three 3 sizes too small refusing refund as say made to order! Size is completely wrong. CON DONT BUY”

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Posted 3 years ago

“The clothes were “undersized”. When a requested a return, they said I could get 10% of the value of the goods! My other choice was to pay shipping to China. This is a terrible company. The shirts were also not as pictured.”

Helpful Report

Posted 3 years ago

“Awful company would never order again poor quality shoes nothing like adverised. Tried to get refund as they were to wide and generally not happy with them. No returns label in package and customer service making it very difficult to return. Do not order from these, a waste of money!”

Helpful Report

Posted 3 years ago

“This company is refusing to give my wife a fund for goods she sent to them six weeks ago. The items were the wrong size and did not match the images shown on their website. The items were returned as per their instructions. All follow up emails have been ignored.”

Helpful Report

Posted 3 years ago

“Just trying to send back three awful dresses. They want to only give me 50% of return as they say costs 40 dollars to return to China a complete rip off never use this company”

Helpful Report

Posted 3 years ago

“Worse return process ever! no email or phone to contact. You need to send a picture of the items you ordered or you can't even go through process. $50 on 2 shirts plus $8 s&h. I'm stuck because can't finish return.”

Helpful Report

Posted 3 years ago

“WARNING ! 0 Stars! READ REVIEWS BELOW AND DO NOT USE THIS COMPANY. EVERYTHING IS TRUE ABOUT HOW BAD THIS COMPANY IS. I HAD THE SAME THOUGHTS ABOUT STICKING TO AMAZON ! SHAME ON ME TOO!!! OUT $330.”

Helpful Report

Posted 3 years ago

“I ordered a blue tee-shirt, expecting it to be much like any other blue tee-shirt I've ever bought online. I thought it would be cotton but it was some awful synthetic material, white on the inside, shiny metallic blue on the outside like some faux silk or satin. The printed design was just awful quality too, blurred not sharp. It looked nothing like the example on their website being worn by models. I couldn't be bothered to go through the convoluted returns procedure so I'm just going to write it off. The tee-shirt was so bad it's gone in the trash.”

Helpful Report

Posted 3 years ago

“I suspect I am about to experience the same frustration as previous reviewers here. I just received 2 clothing items of very poor quality and nothing like the photos. There are no contact details on the LITB website - no email or phone number. So how can you make a complaint. Wish I'd researched before ordering - I was seduced by the 'sale' prices - as I suspect I'm going to lose my money. This company is clearly a candidate for Rip Off Britain. I might try threatening them with the small claims court - just to see if I get any response.”

Helpful Report

Posted 3 years ago

“They ship from local satellite depots but if you wish to return an item you have to post it to China 🇨🇳 which is invariably not cost effective. Your refund is swallowed by postage and taxes. The company is dishonest and underhand to be avoided.”

Helpful Report

Posted 3 years ago

“La robe reçue ne correspond pas a la description et le site site ne fonctionne pas POUR LES RETOURS malgré que j'aie suivi les recommandations.”

Helpful Report

Posted 3 years ago

“Please do not order from this company. I paid my parcel via bank transfer and I don't receive it. I send email and never have an answer. They just stole money! Keep away from this company!”

Helpful Report

Posted 3 years ago

“Before I placed an order with light in a box, I first read most of the reviews. Something in the back of my head said check out this website first. Good thing I followed my instinct, because after I registered with fake information. I sent a request to remove my details from their website. The online helpline agent sent me a bogus email to remove my details and this bounced back as fake. DON'T ORDER FROM THIS COMPANY.”

LightInTheBox 1 star review on 5th May 2022

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews