LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,180 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,180 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company has left my friend in tears. She has lost £130 as it was impossible to ask for a refund on the site which went in circles. Awful products ridiculous sizing and YOU WILL NEVER GET A REFUND. AVOID THIS COMPANY!”

Helpful Report

Posted 3 years ago

“You have to return your goods to CHINA. It costs more than the item.”

Helpful Report

Posted 3 years ago

“Sizes and quality dreadful.”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25940173, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Stay well clear Impossible to return goods”

Helpful Report

Posted 3 years ago

“They sell garbage cheap. Then play games if you want a refund. Typical Chinese company. Horrible cheap quality in fact using word quality is wrong. This is garbage fake copies.”

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Posted 3 years ago

“Ordered good which has taken 3 weeks items terrible quality paid £95 for 4 tankinis contacted the site offered me 10 % back or 20% or said to return would cost me half the value i paid I am so upset saved hard to buy these thinking of taking legal action so upset”

Helpful Report

Posted 3 years ago

“Disgraceful quality. Bought two cardigans and the quality of the material and the construction was appalling. They had holes, stitching unravelling, buttons too big for buttonholes, etc. I blame myself for not checking reviews. Hope you read this and save yourself the angst. Won't even bother with any refund process. It would be an exercise in frustration.”

Helpful Report

Posted 3 years ago

“Poor customer service. I'm trying to return my purchase since I received and the service is horrible. They said 24hr but is more than that and no answers or anything else. The fabric is poor, big size, completely different than website.”

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Posted 3 years ago

“Dress does not fit . Cannot get details on how or where to return the dress . Very bad service . DON’T SHOP IN LIGHT IN THE BOX”

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Posted 3 years ago

“They do not refund the material is cheap and flimsy. I paid £60 for what i thought was a high quality dress for a wedding when it came i was so shocked it was the cheapest tinnedt material with bad stitching. I am now still four weeks in arguing to get my money back the offered 50% of not to return or 70% off another product. It is soo bad honestly it makes you want to cry. I wish I had done more research on the company.”

LightInTheBox 1 star review on 17th May 2022

Helpful Report

Posted 3 years ago

“Sizing off, quality shocking. Don't bother ordering.”

Helpful Report

Posted 3 years ago

“Light in the box never sent my order but just took my money. 146.25. I am very very disappointed. Your company is a SCAM. You all are crooks. I am working with my bank to make sure you get what you deserve. It has been since April 4th and I still have not received anything. I WANT MY MONEY BACK NOW.”

Helpful Report

Posted 3 years ago

“Terrible return policy. Terrible products”

Helpful Report

Posted 3 years ago

“This company is practicing misrepresentation by advertising products that you are not getting surely this is illegal. False advertising the goods are knocked up in some factory probably I’m china and made to look like the item you’ve ordered I paid £135 extra for customs and now can’t get a full refund I am reporting to trading standards”

Helpful Report

Posted 3 years ago

“Goods not as described, unable to get a response from them after I declined the discounts. DO NOT buy anything from this company.”

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Posted 3 years ago

“I just want to say thank you for this site and for people putting reviews with bad experiences, as I was going to order from this company, but having read the reviews I won’t. Be now at all”

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Posted 3 years ago

“Don’t waste your money with this company! If you have to return some item, will be very hard and ridiculous. The quality is poor! It’s not like the photos! And you have to pay for send back. I really don’t know how they still working.”

LightInTheBox 1 star review on 15th May 2022

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Posted 3 years ago

“Return costs for substandard goods are ridiculous as they have to be sent to China at your cost! Quality of the 3 dresses I bought were cheap and nasty and not like the photos at all. Their customer care is poor they offer you 10% refund to keep the tatt as they know it will cost more to send back! If I knew this I would never have ordered with them. Feeling furious”

Helpful Report

Posted 3 years ago

“Ur Clothes are Beautiful but YOUR SHIPPING IS VERY TOO MUCH EXPENSIVE and You May LOOSE MANY Customrs because of EXPENSIVE SHIPPING. Thanks.”

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Posted 3 years ago

“The worst company. It’s all just a big scam. It cost more to send something back than the items i ordered. Don’t order from them. I learned my lesson.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,180 reviews