LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spent 126.00 on turely poorly made items. Size was miles out, items did not look anything like shown . I have be trying to arrange returns for over 7 days, they have offered me the clothes at discounted price,stating the returns cost is to much. Terrible... do not use this company.”

Helpful Report

Posted 3 years ago

“Do not order from this company The products are very poor quality and returns are a nightmareDO NOT ORDER”

Helpful Report

Posted 3 years ago

“On Tue, 09 Nov 2021 at 18:33 I made a payment to Lightinthebox.com for some goodies. The goodies never arrived. After making countless attempts to track the package and get feedback from LITB, I have been outright ignored. I am really frustrated as it seems LITB was quick to take my money and now that they have it, they don't care whether I get the goods or not.”

Helpful Report

Posted 3 years ago

“Website pictures looked great, prices were good. The saying 'when something is too good to be true, it always is' is very right in this case. Although delivery was fairly quick (although once ordered there was a disclaimer saying that due to covid there would be a longer delay for delivery than quoted originally). The fit was awful, the fabric very cheap and nasty, you could almost see through the dress and there was no way I could possibly wear it. As they offered a '7 day no reason returns policy' I decided to return the dress knowing that I would have to pay the postage - as delivery cost was £3.49 then I expected a similar cost to return it. Who was I kidding !! To return it they said I would have to pay the shipping and this would be between $15 and $40 - more than I paid for the dress. After two attempts they finally offered me either 50% off of next purchase or 30% refund if I kept the dress. This way they guarantee that they will not have any returns - why pay £29 for a dress and have to pay up to $40 to return it besides having to wait 20-30 days for the refund after they receive the goods back. SOME WOULD SAY GOOD BUSINESS PRACTICE, I WOULD SAY VERY SHARP PRACTICE. If you don't want to be stuck with unwearable clothes that you can't afford to return DON'T ORDER FROM LIGHTINTHEBOX. Very disgruntled, not the way we expect business to be done here in the UK.”

Helpful Report

Posted 3 years ago

“Lught in the box rhese are scammers site I ordered 2 items in March paid 73 euros still not received no confirmation and no answer from customer service”

Helpful Report

Posted 3 years ago

“cheap and badly made clothes and then make it extremely awkward to return any items”

Helpful Report

Posted 3 years ago

“Avoid at all costs s! If I could give 0 stars I would!! Shocking customer service! Ordered a dress that was £30+ and it looked nothing like the photo. The material is so thin and flimsy, yet the photo looks gorgeous-thick and good quality material . I asked about returns and palmed off with 3 choices. Keep with 30% refund, keep with 50% of value for another purchase (as if!!) Or return and cover shipping costs which could total nearly half of what the dress cost!! I'm absolutely fuming, I will NEVER wear this dress as it's a bag of cr*p, and I will struggle to sell it on for even £5!! So I'm out of pocket and stuck with an item I do not want! Will never order from here again.”

LightInTheBox 1 star review on 12th May 2022

Helpful Report

Posted 3 years ago

“I have ordered 2 dresses, one has finally arrived but it’s nothing like the photo on the website! The other has not yet arrived but I’m expecting the same experience. I have requested a full refund - as stated on their website - and they have offered 30% refund which is not acceptable. I will fight this but customers need to know that the company uses very good photographers who manage to make the clothes look really good but the reality is that they are very poor quality for the price charged.”

Helpful Report

Posted 3 years ago

“Won't except returns and try to palm you off with a poultry offer to simply keep the goods. Will not be buying from these people again.”

Helpful Report

Posted 3 years ago

“Awful service ! They say 5-7 days divery item arrived 10 days after ordering so arrived to late . Asked for a refund there are 3 options basically they want you to keep the item & give you a discount .... the item is of poor quality. Will never purchase anything again !!!”

Helpful Report

Posted 3 years ago

“They would not let me return the shirts (which did not fit), unless I paid for the postage to China. They were the worst company that I e ever dealt with.”

Helpful Report

Posted 3 years ago

“Avoid at all costs...disgusting lying company who will overcharge you once you realise products nowhere near what it should be”

Helpful Report

Posted 3 years ago

“I ordered 2 dresses, the colors does not match the pictures shown. I haven’t opened the bags. I tried to contact by Email but they send back the mail -Undelivered- they do not exist!!! Simply I would like to EXCHANGE those items for other ones… looks “the company is just fake” MaraEugenia”

Helpful Report

Posted 3 years ago

“Took 4 weeks to be delivered. Tried returning only to find the cost to China would be greater than the garment itself. No worth the hassle so keeping them. Offered a discount off future purchases but that won't be happening. WIsh I had read reviews before I purchased.”

Helpful Report

Posted 3 years ago

“Ordered a dress. Photo looked great. Quality very poor indeed. Size much too big. Then you find returns have to be sent to China at your expense. Will never use again 😒”

Helpful Report

Posted 3 years ago

“5 days already passed and stil processing the order. Costumer service doesn’t reply to the messages either. They probably have 1 employee doing several jobs. Very disappointed with this company.”

Helpful Report

Posted 3 years ago

“WORST customer service I have ever dealt with. They messed up my address, sent it to a post office without informing me, and I've been now waiting 3 months for a refund. They lie continuously and never fix anything.”

Helpful Report

Posted 3 years ago

“I received a dress that doesn't fit me, doesn't even look like the site shows, the company refused to refund my money, they offer to give me 20 % credit in my future orders or 10% refund after 30 to 40 days. Horrible, I would never buy anything from this company again.”

Helpful Report

Posted 3 years ago

“Scam. The received t-shirt looks nothing like on the pictures. The fabric and print quality is terribly bad. Sizing is wrong, but even if it wasn't, I wouldn't want to wear this piece of garbage. Refund procedure is non existent. Wondering how can get away with this for so long.”

LightInTheBox 1 star review on 10th May 2022

Helpful Report

Posted 3 years ago

“I can only say that it is so hard to send items back that you don't want because they don't put any papers in with your orders”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25877511, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews