LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,140 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,140 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Managed to get my refund by calling… Managed to get my refund by calling their customer service helpline number,i ordered 2 XL tops; they are so small that will not fit a normal 9-year-old. Now to try figure out the policy to return and get a refund I searched for the customer service number and finally found one in google about their customer service number which is +1 919/725/7706 after calling that number one of their representative answered the call, he guided me some steps and after waiting for 20 mins I got my refund.at first I thought whether they will really help me or it’s a scam but after I confirmed with my bank I was relaxed as I have really received my refund from them”

Helpful Report

Posted 5 years ago

“Finally got my Grinch hoodie yes it does look like the one advertised but my god how thin is the material terrible plus I asked for a size forty chest UK and received an XXL which drowns me. Was going to send it back but after reading other reviews won't bother this is my first and last order from Lightinthebox.”

Helpful Report

Posted 5 years ago

“I ordered a picture a month ago had the money no picture still waiting going to see if the bank can get my money back 😡😡😡”

Helpful Report

Posted 5 years ago

“I have ordered some jewelry. I am waiting to see if I will get the items. Will post again.”

Helpful Report

Posted 5 years ago

“I thought my package wouldn't arrive after reading all the bad comments. I kept pushing the, and telling them my order hadn't arrived. Then when I tried to be kind to them they were kind back. A few days later my delivery arrived. This should tell the people who said that the good reviews were payed for that they are wrong. No exactly the best but I still got my order. Don't go mental over package not arriving try to be polite then you might have a chance. Remember politeness is the key to everything.”

Helpful Report

Posted 6 years ago

“The product that l purchased was awful do not purchase canvas art what a waste of my time and money”

Helpful Report

Posted 7 years ago

LightInTheBox is rated 3.8 based on 9,140 reviews