LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly what I ordered. Came on time. No complaints.”

Helpful Report

Posted 3 years ago

“The product I purchased (an anime t-shirt as a gift) was priced much more reasonably than competitors, especially the shipping. It arrived promptly (sooner than expected!) and the t-shirt itself was good quality compared to other brands. Would not hesitate to shop from again.”

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Posted 3 years ago

“The dresses arrive fairly quickly and well packaged. I have been buying dresses from this company for a few years and have no complaints. I love the dresses and will buy more soon.”

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Posted 3 years ago

“Great product great service, thanks. Andy 👍”

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Posted 3 years ago

“Products good and are from overseas,”

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Posted 3 years ago

“My order arrived in good time. Well wrapped. The size was perfect. Will certainly buy again.”

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Posted 3 years ago

“Good quality product. Delivery was acceptable arrived before xmas”

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Posted 3 years ago

“Great service and good quality will definitely order again from your company”

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Posted 3 years ago

“Great product and arrived just in time for Christmas”

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Posted 3 years ago

“Quick easy quality and most of all on time, and all done in home .👍”

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Posted 3 years ago

“Excellent prompt service”

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Posted 4 years ago

“Very pleased with the quality of the product, especially at that price. Looking through the choices again and will no doubt be ordering again!”

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Posted 4 years ago

“Good prices, great range and delivery is fairly fast.”

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Posted 4 years ago

“Very good products, with fast delivery.I hope that lightinTheBox is always this good as i anticipate that I will be buying more products in the future.”

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Posted 4 years ago

“The tracker feature is useful, the graphics employed are excellent. The quality of the clothes ordered are first class.”

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Posted 4 years ago

“The products arrived a lot sooner than expected and the quality was excellent.”

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Posted 4 years ago

“Great product fast delivery”

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Posted 4 years ago

“I brought this for my granddaughter, she wanted a rainbow dress with Pom poms on the bodice and round the bottom of skirt. This fitted into what she described to me well, so I did not have to make it.”

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Posted 4 years ago

“Absolutely superb service all round. Very highly recommended...!!!”

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Posted 4 years ago

“Most beautiful and secure place to shop”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews