LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item very good value, fast delivery.”

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Posted 4 years ago

“Very happy with the items that i got thanks”

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Posted 4 years ago

“I was very sceptical about ordering from this website but this has changed because they proved to be reliable, communicating at every stage of the order process and I did receive my purchase intact. I will definitely reorder from and recommend them to others.”

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Posted 4 years ago

“Best website for female clothing the styles are brilliant”

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Posted 4 years ago

“It's one of the best lights I have ever bought it's brilliant”

LightInTheBox 5 star review on 7th December 2021

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Posted 4 years ago

“Extra wide trousers: fit was correct, quality is good, took time to arrive...”

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Posted 4 years ago

“Brilliant products and delivery communication with me was excellent”

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Posted 4 years ago

“Since finding LightInTheBox I have bought quite a lot and I am very pleased with all my purchases. Good value for money, good quality and prices very good too.”

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Posted 4 years ago

“I'm very happy with this company and it's products also very good communication and always ready to help if there's a problem I shall be purchasing from them again in the future”

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Posted 4 years ago

“This is an excellent company which always supplies superb products at a reasonable price. I am very pleased to recommend this company to everyone who wants to illuminate their garden.”

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Posted 4 years ago

“great yoga pants very commfey and good designs”

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Posted 4 years ago

“The parcels sent arrived promptly and the articles I ordered were of good quality”

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Posted 4 years ago

“Received on time very good garments size l is on the small medium size . Will be perfect if he was large - Large at it should be .”

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Posted 4 years ago

“Good quality. Good service. Will definitely buy again.”

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Posted 4 years ago

“I have been shopping with LITB for several years and every time they have done a cracking job. I do find it difficult not to shop on their more regularly.”

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Posted 4 years ago

“I am very please with the everything I purchased from LightInTheBox from shoes, sandals and jewelries . They arrived in good conditions and absolutely gorgeous .”

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Posted 4 years ago

“5 stars I have bought many items from Lightinthebox and found their customer service very good. They always try to help out the best way possible. I like that they have a lot of items you can not find on other web sites and the prices are very good. No complaints about quality the items are all well made even the clothes and tech. The delivery is a bit longer than other sites but that just means you need to buy in advance if you want something for a special occasion. No complaints they are a good company. Thanks”

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Posted 4 years ago

“so far have bought 2 items from lightinthebox and both were delivered as expected and of good quality”

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Posted 4 years ago

“Very happy with your service”

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Posted 4 years ago

“Szukajac sciennej mandali w dyzym rozmiarze natrafilem na ta strone wysylkowa. Jestem bardzo zadowolony z zamowionego towaru. Strona barwna i dobrze czytelna z roznorodna i bardzo duza oferta pod kazdego klienta. Goraco polecam.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews