LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,198 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bought a shirt from Lightinthebox the other day was just what i needed great quality as well although it was excellent in every way the only thing you have to remember if ordering from here is that you need to order the size up for UK males”

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Posted 3 years ago

“It was very good, the product I bought arrived on time and I was able to follow every step of the package. Thanks!”

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Posted 3 years ago

“Excellent quality and excellent service very pleased thanks.”

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Posted 3 years ago

“Your customer service is on point, website is very well designed and the item i received exceeded my expectations it also arrived in just over a week which is amazing”

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Posted 3 years ago

“Not all Light in the Box items come in large sizes but there is a variety of exclusive fashions that do. They are unseen anywhere else and when worn always draw attention and comments of "where did you get that!!"”

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Posted 3 years ago

“Very good quality, I'm very happy with the bag would recommend”

LightInTheBox 5 star review on 16th November 2021

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Posted 3 years ago

“Very happy with my recent purchase of a cycling top with unique and funny message for a friends significant birthday. Tracking keeps you informed of delivery however do allow an extra couple of days I would recommend ordering from light in the box.”

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Posted 3 years ago

“Get what you pay for”

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Posted 3 years ago

“I would recommend it to others and it’s such a good app as it’s always reliable”

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Posted 3 years ago

“Brill service amazing quality”

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Posted 3 years ago

“Looking for colourful t shirts and found them here . Exactly what I wanted. I will be coming back!”

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Posted 3 years ago

“Incredibly speedy service for a company on the other side of the world. Good prices and so far good quality goods”

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Posted 3 years ago

“A large selection of items to choose from and I was pleasantly surprised at the quality for the price paid. Certainly value for money. Delivery was as described. The provision of the sizing chart was both helpful and reassuring and avoided the usual consideration of what size to buy.”

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Posted 3 years ago

“So good I bought a second pair for my son, 5 stars, size up.”

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Posted 3 years ago

“I’m waiting for another shirt, there that good ,quality price can’t be beaten”

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Posted 3 years ago

“So happy. With the articles that I Ordered.”

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Posted 3 years ago

“I have only jut started ordering from you and I'm very happy with the items I have received.Thank you”

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Posted 3 years ago

“You are The best ♥️”

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Posted 3 years ago

“Great clothes”

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Posted 3 years ago

“All my order they come fast and it is VERY VERY NICE THANKS”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,198 reviews