LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You are The best ♥️”

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Posted 4 years ago

“Great clothes”

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Posted 4 years ago

“All my order they come fast and it is VERY VERY NICE THANKS”

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Posted 4 years ago

“Bought a shirt and it was exactly how it was described. Fitted well and good quality. Would recommend this company”

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Posted 4 years ago

“I love this site it hads everything and it just goes on and on.”

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Posted 4 years ago

“The item turned up on time good quality and working well”

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Posted 4 years ago

“Good value shopping with good communication setup.”

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Posted 4 years ago

“The dresses were all beautiful and the quality was excellent - I had ordered multiple dresses for choice but didn’t realise the returns policy didn’t allow ‘customised products’ to be returned and I didn’t realise selecting a size from the down was also classed as customised because the measurements were displayed. However following contact with customer services they agreed to allow me to return the items I did not want, which was a great relief as I had ordered 8 outfits.”

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Posted 4 years ago

“Fantastic shop!”

LightInTheBox 5 star review on 2nd November 2021

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Posted 4 years ago

“Light in the box, has an exceptional and unmatched service. It has clothing from a brand to another level, I have already tried several leather sweaters and the truth is that I loved it a lot. They cannot pass it by, the attention is more than good, the service is incomparable, and their products of an incomparable quality, I swear to you that you will not regret it. Light in the box, has a website that offers you everything, customer service, a large section of categories about their products and, most importantly, service. Fantastic. 5 stars.”

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Posted 4 years ago

“excellent service, my online purchase arrived on time and at a good price...super recommended, everything arrived in perfect condition.”

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Posted 4 years ago

“They have a very good customer service ,they respond to the calls immediately and prices are way too less compared to other sites,they also have a very good delivery support”

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Posted 4 years ago

“Very happy with the quality of waist bag and was very easy to track shipping. Price and quality excellent very happy”

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Posted 4 years ago

“Bought a Harley Quinn wig. Excellent quality. Love it! ❤️”

LightInTheBox 5 star review on 26th October 2021

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Posted 4 years ago

“Absolutely fabulous thankyou great service brilliant delivery thankyou”

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Posted 4 years ago

“I just clicked into LITB from an ad on social media. I was looking to buy a silly Christmas present for a friend, and ended up buying some other stuff as well The products I bought were exactly as they appeared on the website They were very well priced, considering the quality They arrived in a reasonable time I will use LITB again”

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Posted 4 years ago

“Accurate size, lovely texture, accurate delivery time.”

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Posted 4 years ago

“I ordered some shoes . They were a great quality and price. I was kept up to date on the delivery and when they did arrive , they were packaged beautifully Kind regards Lisa B”

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Posted 4 years ago

“I ordered a pair of jeans from Light in the box and it was a terrific purchase . I totally love the fabric , stitch and style.”

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Posted 4 years ago

“Your service is very good, I feel very comfortable. I have used many other methods but you are the one I feel most satisfied with.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews