LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Quality, Excellent Fashion. Excellent price and delivery”

Helpful Report

Posted 3 years ago

“Terrible quality . Worst I’ve ever seen Won’t accept a return Stuck with dresses I wouldn’t be seen dead in”

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Posted 3 years ago

“I am sorry to say that my experience has not been very good so far , I have told customer service that the swimming costume I purchased is made of very thin material and is see through, I am still waiting for a response !”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25811127, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“I am still waiting for the fascinator which was supposed to arrive 20th April still not received yet”

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Posted 3 years ago

“LightinTheBox has a lot to choose from.”

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Posted 3 years ago

“Very good quality, well made clothing. Delivery not too long and you get tracking info.”

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Posted 3 years ago

“I treated myself to a dress from Lightinthe box, it was delivered quickly and safely with a very nice person. The dress is amazing. I love this firm.xx”

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Posted 3 years ago

“The stuff I ordered took AGES to arrive and, to be honest, wasn't worth the wait. I ordered a sweatshirt, which, of course, looked OK in the picture...but it was a lousy fabric, totally man-made and looked like an old-fashioned nylon item - not good. The jumper was, again, all plastic but slightly more acceptable. Too much schlep to send back - I guess I'll learn!”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25810822, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Great products from lightinthebox Would definitely recommend and buy again”

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Posted 3 years ago

“Most excellent purchase”

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Posted 3 years ago

“I have been very satisfied with what I have bought from Light in the Box so far. Clothes, a smart watch and earings. I hope to find something else that I like as well .”

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Posted 3 years ago

“Good prices. Quick delivery. Good customer service when there was a problem with one of the items. Will definitely use again.”

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Posted 3 years ago

“Fantastic price, good quality, fits like a glove. Thank you”

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Posted 3 years ago

“Great selection of products with even greater prices”

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Posted 3 years ago

“The items I was pleased with were good but the 2 others were not the size as advertised even when measured The delivery was not particularly good as I would have liked the goods earlier I hope that my next order which is already in will be delivered quicker I will continue to use the company as they have some sifferent clothes”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25822529, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Waited a long time for the Delivery around 5 weeks, very disappointed with the products not like the photos , then I spoke to customer service who made it impossible for me to return the goods !”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25810994, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Please, please someone stop this company from reducing people to tears and losing their money. I wrongly thought it could not go so horribly wrong. Quality is dreadful, sizing absurd, pictures completely different - it is wrong on so many levels !!! ……Stop this company from stealing from the vulnerable … the returns policy does not exist and I will be contacting the Daily Mail to stop them advertising their products - lost all my confidence 😡”

Helpful Report

Posted 3 years ago

“Clothes were way to small fabrics looked like a photocopy of material Awful service”

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Posted 3 years ago

“The plus sizes are a joke. If you are going to sale to American women, do so research on our sizes.”

Helpful Report

Posted 3 years ago

“I ordered a dress for a wedding, but I received it too late. I would keep it except that the material is very cheap. I am trying to return it, but I do not have high hopes. Luckily, I only ordered one item so I am not out too much money. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews