LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,307 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,307 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a dress. Photo looked great. Quality very poor indeed. Size much too big. Then you find returns have to be sent to China at your expense. Will never use again 😒”

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Posted 4 years ago

“Very prompt delivery , and excellent product”

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Posted 4 years ago

“As excellent as always. I’ll be back for more.”

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Posted 4 years ago

“I'm always a bit sceptic about shopping clothes online as I had bad experience with many websites, but LightInTheBox is a 5 star website...clothes looks exactly as shown on pics, material and quality much better than I expected and delivery perfect...I got my order 2 days before expected date. All in all I'm one very satisfied customer who will definitely continue to shop from you 😊👍⭐⭐⭐⭐⭐”

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Posted 4 years ago

“5 days already passed and stil processing the order. Costumer service doesn’t reply to the messages either. They probably have 1 employee doing several jobs. Very disappointed with this company.”

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Posted 4 years ago

“all the goods i received were very good”

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Posted 4 years ago

“First time buying and I am so happy I recommend and will buy again.”

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Posted 4 years ago

“WORST customer service I have ever dealt with. They messed up my address, sent it to a post office without informing me, and I've been now waiting 3 months for a refund. They lie continuously and never fix anything.”

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Posted 4 years ago

“I received a dress that doesn't fit me, doesn't even look like the site shows, the company refused to refund my money, they offer to give me 20 % credit in my future orders or 10% refund after 30 to 40 days. Horrible, I would never buy anything from this company again.”

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Posted 4 years ago

“Good quality items fast delivery”

LightInTheBox 5 star review on 10th May 2022

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Posted 4 years ago

“Some lovely items and can be a really good price most of the time. I have spent a lot with light in the box so they must be doing something right. I just wish the good prices you see stay that way and stop changing. Sizing charts can be a little hit and miss of which I wouldn’t mind as I don’t buy expensive . Communication is always very good and I have had some good bargains. Thanks”

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Posted 4 years ago

“Good selection of clothes but the sizes are a bit inconsistent and the colours not always as illustrated but value for money”

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Posted 4 years ago

“The clothes I ordered were really good quality and very soft if you have problems with clothes my husband said the look beautiful on me. I been looking again on the internet and I have quite a few items so me and go throw and choose together.”

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Posted 4 years ago

“Scam. The received t-shirt looks nothing like on the pictures. The fabric and print quality is terribly bad. Sizing is wrong, but even if it wasn't, I wouldn't want to wear this piece of garbage. Refund procedure is non existent. Wondering how can get away with this for so long.”

LightInTheBox 1 star review on 10th May 2022

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Posted 4 years ago

“Bought 7 dresses for holidays and I went by the size chart which turned out to be correct sizing on all dresses so I'm beyond happy with the sizing the price and quality of the dresses, which I'd found lightin the box sooner just bought another 10 dresses for granddaughter also received items in 10 days chuffed”

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Posted 4 years ago

“Excellent customer service. All problems dealt with quickly.”

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Posted 4 years ago

“Very helpful and professional good customer support”

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Posted 4 years ago

“I can only say that it is so hard to send items back that you don't want because they don't put any papers in with your orders”

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Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25877511, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“I have only ordered a few things initially from LightInTheBox, to see if the sizing and style are right for me. I have been pleasantly surprised by the items I have received, they are true to the pictures and of a reasonable quality for the prices charged. The sizing is generous, so I tend to go for small. I will definitely be shopping here again, there is so much choice.”

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Posted 4 years ago

“Rip off !!!!”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25877321, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,307 reviews