LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,292 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,292 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service. All problems dealt with quickly.”

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Posted 4 years ago

“Very helpful and professional good customer support”

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Posted 4 years ago

“I can only say that it is so hard to send items back that you don't want because they don't put any papers in with your orders”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25877511, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“I have only ordered a few things initially from LightInTheBox, to see if the sizing and style are right for me. I have been pleasantly surprised by the items I have received, they are true to the pictures and of a reasonable quality for the prices charged. The sizing is generous, so I tend to go for small. I will definitely be shopping here again, there is so much choice.”

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Posted 4 years ago

“Rip off !!!!”

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Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25877321, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“Delivered On time and products were of good quality”

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Posted 4 years ago

“Quick service delivery, very helpful trying to resolve my complaint. I provided photos of my order to help our dialogue and this helped tremendously to come to a refund agreement.”

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Posted 4 years ago

“Even after reading the reviews the items received did not fit. The bottoms were size 14/16 and the top 8/10 both deemed a Large. They are reluctant for you to return items and offer discount from future purchases!”

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Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25877312, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“As everyone is saying, it is impossible to get a refund for a cheap and nasty dress that looks nothing like the quality in the ad. DON’T BUY ANYTHING FROM THIS COMPANY!!!”

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Posted 4 years ago

“Ordered a sheet jacket three 3 sizes too small refusing refund as say made to order! Size is completely wrong. CON DONT BUY”

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Posted 4 years ago

“The clothes were “undersized”. When a requested a return, they said I could get 10% of the value of the goods! My other choice was to pay shipping to China. This is a terrible company. The shirts were also not as pictured.”

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Posted 4 years ago

“Awful company would never order again poor quality shoes nothing like adverised. Tried to get refund as they were to wide and generally not happy with them. No returns label in package and customer service making it very difficult to return. Do not order from these, a waste of money!”

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Posted 4 years ago

“This company is refusing to give my wife a fund for goods she sent to them six weeks ago. The items were the wrong size and did not match the images shown on their website. The items were returned as per their instructions. All follow up emails have been ignored.”

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Posted 4 years ago

“Just trying to send back three awful dresses. They want to only give me 50% of return as they say costs 40 dollars to return to China a complete rip off never use this company”

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Posted 4 years ago

“Worse return process ever! no email or phone to contact. You need to send a picture of the items you ordered or you can't even go through process. $50 on 2 shirts plus $8 s&h. I'm stuck because can't finish return.”

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Posted 4 years ago

“WARNING ! 0 Stars! READ REVIEWS BELOW AND DO NOT USE THIS COMPANY. EVERYTHING IS TRUE ABOUT HOW BAD THIS COMPANY IS. I HAD THE SAME THOUGHTS ABOUT STICKING TO AMAZON ! SHAME ON ME TOO!!! OUT $330.”

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Posted 4 years ago

“I ordered a blue tee-shirt, expecting it to be much like any other blue tee-shirt I've ever bought online. I thought it would be cotton but it was some awful synthetic material, white on the inside, shiny metallic blue on the outside like some faux silk or satin. The printed design was just awful quality too, blurred not sharp. It looked nothing like the example on their website being worn by models. I couldn't be bothered to go through the convoluted returns procedure so I'm just going to write it off. The tee-shirt was so bad it's gone in the trash.”

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Posted 4 years ago

“I suspect I am about to experience the same frustration as previous reviewers here. I just received 2 clothing items of very poor quality and nothing like the photos. There are no contact details on the LITB website - no email or phone number. So how can you make a complaint. Wish I'd researched before ordering - I was seduced by the 'sale' prices - as I suspect I'm going to lose my money. This company is clearly a candidate for Rip Off Britain. I might try threatening them with the small claims court - just to see if I get any response.”

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Posted 4 years ago

“They ship from local satellite depots but if you wish to return an item you have to post it to China 🇨🇳 which is invariably not cost effective. Your refund is swallowed by postage and taxes. The company is dishonest and underhand to be avoided.”

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Posted 4 years ago

“La robe reçue ne correspond pas a la description et le site site ne fonctionne pas POUR LES RETOURS malgré que j'aie suivi les recommandations.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,292 reviews