LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Excellent service and good quality goods”

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Posted 4 years ago

“They would not let me return the shirts (which did not fit), unless I paid for the postage to China. They were the worst company that I e ever dealt with.”

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Posted 4 years ago

“Avoid at all costs...disgusting lying company who will overcharge you once you realise products nowhere near what it should be”

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Posted 4 years ago

“I ordered 2 dresses, the colors does not match the pictures shown. I haven’t opened the bags. I tried to contact by Email but they send back the mail -Undelivered- they do not exist!!! Simply I would like to EXCHANGE those items for other ones… looks “the company is just fake” MaraEugenia”

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Posted 4 years ago

“So happy with this purchase definitely recommend be buying again from lightinthebox”

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Posted 4 years ago

“Took 4 weeks to be delivered. Tried returning only to find the cost to China would be greater than the garment itself. No worth the hassle so keeping them. Offered a discount off future purchases but that won't be happening. WIsh I had read reviews before I purchased.”

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Posted 4 years ago

“Ordered a dress. Photo looked great. Quality very poor indeed. Size much too big. Then you find returns have to be sent to China at your expense. Will never use again 😒”

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Posted 4 years ago

“Very prompt delivery , and excellent product”

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Posted 4 years ago

“As excellent as always. I’ll be back for more.”

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Posted 4 years ago

“I'm always a bit sceptic about shopping clothes online as I had bad experience with many websites, but LightInTheBox is a 5 star website...clothes looks exactly as shown on pics, material and quality much better than I expected and delivery perfect...I got my order 2 days before expected date. All in all I'm one very satisfied customer who will definitely continue to shop from you 😊👍⭐⭐⭐⭐⭐”

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Posted 4 years ago

“5 days already passed and stil processing the order. Costumer service doesn’t reply to the messages either. They probably have 1 employee doing several jobs. Very disappointed with this company.”

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Posted 4 years ago

“all the goods i received were very good”

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Posted 4 years ago

“First time buying and I am so happy I recommend and will buy again.”

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Posted 4 years ago

“WORST customer service I have ever dealt with. They messed up my address, sent it to a post office without informing me, and I've been now waiting 3 months for a refund. They lie continuously and never fix anything.”

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Posted 4 years ago

“I received a dress that doesn't fit me, doesn't even look like the site shows, the company refused to refund my money, they offer to give me 20 % credit in my future orders or 10% refund after 30 to 40 days. Horrible, I would never buy anything from this company again.”

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Posted 4 years ago

“Good quality items fast delivery”

LightInTheBox 5 star review on 10th May 2022

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Posted 4 years ago

“Some lovely items and can be a really good price most of the time. I have spent a lot with light in the box so they must be doing something right. I just wish the good prices you see stay that way and stop changing. Sizing charts can be a little hit and miss of which I wouldn’t mind as I don’t buy expensive . Communication is always very good and I have had some good bargains. Thanks”

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Posted 4 years ago

“Good selection of clothes but the sizes are a bit inconsistent and the colours not always as illustrated but value for money”

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Posted 4 years ago

“The clothes I ordered were really good quality and very soft if you have problems with clothes my husband said the look beautiful on me. I been looking again on the internet and I have quite a few items so me and go throw and choose together.”

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Posted 4 years ago

“Scam. The received t-shirt looks nothing like on the pictures. The fabric and print quality is terribly bad. Sizing is wrong, but even if it wasn't, I wouldn't want to wear this piece of garbage. Refund procedure is non existent. Wondering how can get away with this for so long.”

LightInTheBox 1 star review on 10th May 2022

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews