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LiveFit Reviews

3.0 Rating 165 Reviews

45 %

of reviewers recommend LiveFit

Company Reviews

3.0

Based on 165 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Phone:

5194953014

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was told that it would be delivered on Saturday. Got a phone call saying that they couldn’t do Saturday so it would be delivered Tuesday. I asked to cancell it because I wasn’t going to be home and they said someone would call me back. Never heard from anyone, no refund, and no product. Was excited to receive the product but now I’m just out $188.00. Thanks!!”

Posted 5 years ago

“Love the convenience of this service. Love that I can just heat from frozen and it's got everything there, protein, veg, etc. The majority of the meals were tasty. I know now what I like and can ask specifically for those meals when order. Great service over all.”

Posted 5 years ago

“As a single person LiveFit foods are quick and convenient for me. I have never eaten more vegetables in my life, and this is a good thing. I've gravitated towards the keto package as that is how I prefer to eat (meat and vegetables). I'm also trying the prebotics package and like it very much. Keto for lunch and prebotics for dinner. Good food and good for me.”

Posted 5 years ago

“I really enjoy the taste of the meals and the variety of choices. It's quick and easy and takes a lot of stress out of my day.”

Posted 5 years ago

“Delicious fresh food, easy to order, saves my time, helps me lose weight & feel great.”

Posted 5 years ago

“Absolutely disgusting. The meals were low quality foods and very unappetizing warmed up. The volume of food was so small for what I paid for. Completely unacceptable. Will not be recommending this to my friends.”

Posted 5 years ago

“My first order was awesome but my second order I was disappointed since over half the meals I received weren’t listed on the options or the ones I chose. I think it would be beneficial to list other options that may be received under rare circumstances as said on the website.”

Posted 5 years ago

“Quick delivery and service. Personally I think the food is a bit bland. Some of the proteins are overcooked. I like the combination of veggies and proteins. The meals are standard and acceptable, but I wouldn’t say they are amazing.”

Posted 5 years ago

“Taste taste, portion size perfect! Have recommended to my friends!”

Posted 5 years ago

“The food is AMAZING. They have made my life so much easier and so much healthier!”

Posted 5 years ago

“Horrible customer service, no response to my complaints (see below), never order from them. Last week I was very disappointed in my overall experience with Livefit foods. When placing my order line on Sunday the website gave me the option for a Tuesday delivery. Based on that, I had counted the days the meals would cover me for and budgeted accordingly. On Tuesday I received a text message at 11:30am advising my meals would be delivered by 4:38pm. Therefore, which is what I had expected and budgeted for as Tuesday evening would be my first meal of 10. Then I received a notification that it would be delayed until 7:30pm - so I thought ok and I pushed my dinner time out. At 7:30pm when nothing had arrived I checked the app again and it had changed to a 9:30pm delivery time. By this time I was starving and there was no way I could wait and it's a good thing I didn't. So I had to go out and sort out a meal for myself which ended up running me another $20 that I was not expecting to spend. I had received a call from Joey customer service at 9:50PM advising that my order may or may not arrive that night. She was not able to tell me weather it would arrive or not - she was obviously making the call from a third party call centre with no clue about the situation, nor was she able to help me any. This is one of the worst customer service experiences I have ever had. Nevertheless, I checked the status on the deliver one last time via SMS link before going to bed and it had said the item was delivered at 12:48am. So I went to my front door to see if it was there. And of course there was nothing delivered. The next day at 10:18 am I received another call from Joey customer service advising me that the package would be delivered sometime between 11am and 5pm and if I could be home to accept the delivery. This was absolutely ridiculous, the day prior I was left waiting from 4:30pm to 12:30am the next day. And then I was expected to waste another full day for this delivery? I was very disappointed in the service, I advised the rep that I had paid about $20 for delivery charges expecting to receive the package by a certain date and time, which did not happen and now she was asking me to stay home from 11am to 5pm to accept the delivery - that at this point I have no faith will even show up and I was not about to loose a day's worth of wages over this headache. I had asked her to cancel my order if they were unable to fulfill their promise to their customer and refund me in full. She advised that any cancellation of order would have to go through LiveFit foods. As a customer I should not be going back and forth between a business and their vendor to track down my product. What should have been your headache to deal with became mine and for that reason and based on this whole experience I am EXTREMELY reluctant to be a repeat customer of LiveFit foods. Moreover, I had requested to speak to a manager at Joey because the rep on the phone advised she was unable to refund the delivery charges. She said she would put in a request for a manager to call me back. It has been 4 days and no one has called to resolve the issue. Before ordering with Livefit food, I wanted to also ensure that each meal came with a Label detailing the nutritional facts of each meal for tracking purposes because I am following a strict keto diet as I advised in the special instructions in my order. I was very disappointed that two of my meals, the Lemon Pepper Cod in particular, did not have a nutritional label. Again, I had to do additional work to research, weigh the food, and calculate the nutritional information for my dish. I choose your service because it was supposed to make my life easier not create more work. My order cost me $160 in total for 5 days worth of food - if I went to the grocery store that amount would cover me 2 weeks worth of meals. I was willing to pay for convenience instead I've had nothing but headaches. I'd like to know what Livefit foods and Joey are willing to do to correct this poor customer experience and situation. Regards, Kiran Khaira”

Posted 5 years ago

“Shrimp meal is too good crying”

Posted 5 years ago

“Good selection but would benefit with new meals. Quality and quantity per meal has gone slightly down in last year but still flavorful and appetizing.”

Posted 5 years ago

“I like the food. The portions are great! I just didn’t like how there was cauliflower in almost every meal. If you could have a variety of vegetables it would be much better.”

Posted 5 years ago

“Had some glitches with the website but was worth trying to get through as the Delivery was prompt, food was fantastic (better than even my husband and I expected!), price was great, and customer service rocked! Will definitely order again! Love the protein muscle building add ons and Keto packages!”

Posted 5 years ago

“I don’t recommend LiveFit. What I received was poor quality food at a high price. - Mushy vegetables - Dry hard uncooked pasta - Fibrous and hard meat - Subpar taste - Really Small portions”

Posted 5 years ago

“The food does not have flavour”

Posted 5 years ago

“I received my first order on time, however the 9 of 13 arrived broken packaging. I sent an email to your company, and the answer was " you will get deduction from your next order, use this code" . Then I emailed back there will be no next order I would like to have my money back. Than I needed to call in, because the reply from you was not understanding I would like to have my money back. Now I am waiting for passing the 7 business day to receive my money. i hope that will happen otherwise I will call my credit card company.”

Posted 5 years ago

“We just started them - cooking instructions are not on packages and we had 3 packages open from broken plastic - we through them out. Thank you Julia”

Posted 5 years ago

“Already planning my next live fit order found the meal to be very delicious and tasty..., most of all very convenient within 3 mins you can sit down to a delicious meal, With a wide selection of delicious meals you can personalize your order with including yummy snacks.”

Posted 5 years ago

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LiveFit is rated 3.0 based on 165 reviews