“Shopped here for nearly 40 years, great clothes for tall girls/women, good quality, true sizing/colours. It's rare to need to return anything but it's no fuss if you do!”
“Ordered a voucher - they sent it to the wrong address - they willingly accepted fault as their's and agreed to send another one. It took 7 days for them to send it and another 2 days to arrive, however I eventually got it.”
“I recently ordered a large amount of clothes for work. Once the clothes arrived I decided to return some. Firstly, my return was lost. Secondly, once highlighting this to the company - it took them a week to respond. Once they were aware of the issue my refund came in two parts. Firstly, half of the refund was processed and then a further two emails were needed to receive the rest of the refund.
I have asked to speak to someone in charge and have been told they will give me a ring.. this was over a week ago.
The poorest customer service I have received in the last 4 years.”
“Long Tall Sally is the best online shopping experience when it comes to clothes and shoes.
Good quality products
Very good prices
Lovely customer service
The delivery was very quick
Overall great service :~)”
“Clothing is always as described/shown on the site, a good fit and are packed well. I have used this company for over 35 years and seen it grow but the personal touch is still there. I don't think I have ever had occasion to return anything, but the option is there and the instructions are clear.”
“I placed by order at about 11pm on a Friday night - the lady on the phone was so helpful and went the extra mile to ensure I got all the available discount codes applied. Thank you!”
