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Long Tall Sally Reviews

1.6 Rating 189 Reviews

11 %

of reviewers recommend Long Tall Sally

Company Reviews

1.6

Based on 189 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Long Tall Sally 1 star review on 4th January 2023

Long Tall Sally 1 star review on 30th September 2022

Linda J Thompson

Long Tall Sally 1 star review on 25th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very disappointed because of the poor quality of the clothing. Personally I had the chance to buy the clothes in a LTS shop (Europe) so I could see the material and try the clothes on. Most of the textiles contain polyacryl or some other synthetic material. And for that they are quite pricy. Despite of that the clothes loose their attractive look very fast. The five shirts/longsleeves I'd bought lost their original shape after washing them in the washing machine for about three/four times. Two of the seams opened after I worn a shirt only a couple of times. And a cardigan begins to unravel after only a couple of months. All this happens usually to fast fashion clothing, like H&M or Zara. I know it's hard to find clothes as a tall woman. There are unfortunately not a lot of options out there. But I think it is worth to search further on Etsy maybe or other fashion lables. LTS is in my opinion a waste of money and ressources. It is fast fashion for at least two times the money.”

Posted 4 years ago

“I ordered 2 T shirts on the European website, which cost a lot more than ordering in the UK, but they could deliver to Italy. I was very excited as I had tried my sister's T shirt on & they would have been just perfect for me. The items never arrived, the follow up after there non arrival was not helpful and then nearly a month later they said they could not sent me replacements as they were now out of stock!! I am not going to order through the European site again.”

Posted 4 years ago

“Although delivery and returns are ok and had never have any problems with customer service I am only giving one star as the quality of closing is, 9 times out of 10 below acceptable. Being 5'11 I shopped in LTS quite a lot and: my really long leggings got baggy after one wash, three of my tops looked like from charity shop also after just one wash, seam in my summer jacket broke after 3 wears, winter coat got some kind of weird wrinkles and a £80 dress I intended to wear to a wedding turned out to be see through. Although some clothes seem to be ok, my general experience is that Primark is better if I'm lucky enough to get something that is long enough. LTS is also rather frumpy, with aot of blacks, beiges me browns. Lately other retailers introduced tall range with better quality, half of LTS price and my h more on trend and now LTS is closing its as shops. I'm actually surprised they didn't get out of business yet.”

Posted 4 years ago

“The jacket I purchased was pictured in a true red. The jacket I received was very close to orange. A purchase return receipt was not included with the order. I am continuing to attempt to receive a return label from LTS via email, no luck, so far. I do not wish to pay to return this jacket. The lack of customer service and poor quality is not indicative of the shop from where I have made previous purchases. I did some digging and now realize that LTS was purchased by another company in 2016. It should also be noted that this $72.46 jacket was made in China. If I had known all of the above, I would not have purchased the jacket. This is no longer a company that sells great quality merchandise. Also, I bought the jacket on 2/25 and it was not sent until 3/11. At the time of purchase, there was no indication of a shipping delay.”

Posted 5 years ago

“Great shoe shop, for the larger feet. Kind regards Anne”

Posted 5 years ago

“Good quality clothes and wonderful to have clothes made for tall women. Prompt delivery. Can't fault LTS.”

Posted 5 years ago

“Paid the extra $15 for an express shipment order to be received within 2 days & after 3 days I received a tracking number that informed me the expected delivery would be another 3 days later! This express shipment order took 6 days....ruining my plans to attend an event that specifically required red attire! UNRELIABLE. VERY UNSATISFIED. RUINED MY PLANS.”

Posted 5 years ago

“I was able to buy an item of clothing very quickly and easily”

Posted 5 years ago

“Brilliant service and clothes”

Posted 5 years ago

“Easy to navigate site with access to sizing guide included.”

Posted 5 years ago

“Disgraceful experience. Item ordered on standard delivery, hold placed on the funds in my bank account to cover the order, confirmation email received. Next day, email received acknowledging the order and hoping that I am pleased with my item, however estimated delivery date of 20th August 2018, OVER ONE MONTH!!!! I emailed customer services to say that I had ordered these in what I thought was plenty of time for an outing on 28th July (the order was placed on the 18th July). The response was one that did not give two hoots about the situation and simply stated that the item was no longer available. WHY PLACE THE FUNDS ON HOLD IN MY BANK ACCOUNT SO I CAN'T USE THEM WHEN THE ITEM IS NOT IN STOCK?!?!?!?!? So, I went back onto their website and found another suitable pair of jeans which were only £5 more expensive and replied to the customer service email saying that I thought they should send these instead. The response being that they can't do that!! I have been a loyal customer for years and this is how I am treated. A little bit of understanding and recompense would have done much to ease the situation but all I was offered was a refund of the postage if I ordered the new item. Please do not order online from this company, either call or go into one of the very few stores. I have also emailed customer services to suggest that in future they make 100% sure that the item is available prior to placing a hold on the funds in their customers bank accounts. ATROCIOUS, UNCARING and disgraceful customer service, it used to be so good as well which is a great shame.”

Posted 5 years ago

“Fresh ideas. Good service.”

Posted 5 years ago

“Shopped here for nearly 40 years, great clothes for tall girls/women, good quality, true sizing/colours. It's rare to need to return anything but it's no fuss if you do!”

Posted 5 years ago

“Bought a dress it's a good length and nice light fabric.”

Posted 6 years ago

“Very prompt delivery and tracking of parcel.Free returns or exchanges”

Posted 6 years ago

“So pleased. Amazing quality. A bit expensive but worth buying in sale especially if there is 30% off sale prices!”

Posted 6 years ago

“Ordered a voucher - they sent it to the wrong address - they willingly accepted fault as their's and agreed to send another one. It took 7 days for them to send it and another 2 days to arrive, however I eventually got it.”

Posted 6 years ago

“I recently ordered a large amount of clothes for work. Once the clothes arrived I decided to return some. Firstly, my return was lost. Secondly, once highlighting this to the company - it took them a week to respond. Once they were aware of the issue my refund came in two parts. Firstly, half of the refund was processed and then a further two emails were needed to receive the rest of the refund. I have asked to speak to someone in charge and have been told they will give me a ring.. this was over a week ago. The poorest customer service I have received in the last 4 years.”

Posted 6 years ago

“I ordered a skirt which was just as described and was delivered very quickly.”

Posted 6 years ago

“Good discount code. Free postage and free returns. Speedy service”

Posted 6 years ago

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Long Tall Sally is rated 1.6 based on 189 reviews