Login
Start Free Trial Are you a business?? Click Here

Long Tall Sally Reviews

1.5 Rating 194 Reviews
11 %
of reviewers recommend Long Tall Sally
1.5
Based on 194 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 55%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Write Your review

Long Tall Sally 1 star review on 20th June 2024
Shana Calloway
Long Tall Sally 1 star review on 20th June 2024
Shana Calloway
Long Tall Sally 1 star review on 20th June 2024
Shana Calloway
Long Tall Sally 1 star review on 20th June 2024
Shana Calloway
Long Tall Sally 1 star review on 4th January 2023
Anonymous
Long Tall Sally 1 star review on 30th September 2022
Linda J Thompson
Long Tall Sally 1 star review on 25th June 2022
Anonymous
Anonymous
Anonymous  // 01/01/2019
Do not buy from this company! The products (if you can find anything in stock) are poor quality and trying to return them is a nightmare! I was refunded substantially less than I paid and had to pay $17 in return shipping on top of that. I loved the old LTS but this new company is appalling! Their customer service is non existent with only a contact form and you are lucky if they respond!
Helpful Report
Posted 3 years ago
Absolutely astounded at your sizing shocked at the poor quality and will never buy from you again! At 6ft tall one pair of joggers was a foot to long the other that had strips where did on each side one lower than the other! Their like seconds plz don’t buy these their not what you think!
Helpful Report
Posted 3 years ago
I’ve been shopping with LTS for over 30yrs & never been disappointed, until now. Cheap & nasty polyester loungewear not at all the standard I’ve come to know & love. Sadly ‘YOURS’ has influenced LTS not the other way around. I’ll go elsewhere, sadly.
Helpful Report
Posted 3 years ago
I bought a pair of jeans at the beginning of Feb 2020, I sent them back within the time frame required, you acknowledged you had received the product on the 6th February 2020. You promised you would return my money within 5 days...……...25 days later I still don't have my money. I contacted LTS you want a tracker number, I advised I paid via Royal Mail but sent a copy of the email you sent to me acknowledging you had the product, you still want a tracker number before you return my money. I have been shopping at LTS for over 20 years and returned 2 pairs of jeans (by the way I've not started tracing the 2nd pair yet) Its an absolute disgrace OH and by the way it is also illegal!!!!!!!!!!!!!!
Helpful Report
Posted 4 years ago
The first and last time I will order from LTS. I ordered a sweater as a Christmas present for my daughter-in-law on December 6th, I received an email on the 6th confirming my order. I never received any other notice regarding shipping or tracking. I called today and found out my shipment will not arrive until the 2nd week of January. Horrible shipping, horrible service. According to the shipping service on the website, I should have received this item before Christmas.
Helpful Report
Posted 4 years ago
I'm very disappointed because of the poor quality of the clothing. Personally I had the chance to buy the clothes in a LTS shop (Europe) so I could see the material and try the clothes on. Most of the textiles contain polyacryl or some other synthetic material. And for that they are quite pricy. Despite of that the clothes loose their attractive look very fast. The five shirts/longsleeves I'd bought lost their original shape after washing them in the washing machine for about three/four times. Two of the seams opened after I worn a shirt only a couple of times. And a cardigan begins to unravel after only a couple of months. All this happens usually to fast fashion clothing, like H&M or Zara. I know it's hard to find clothes as a tall woman. There are unfortunately not a lot of options out there. But I think it is worth to search further on Etsy maybe or other fashion lables. LTS is in my opinion a waste of money and ressources. It is fast fashion for at least two times the money.
Helpful Report
Posted 5 years ago
I ordered 2 T shirts on the European website, which cost a lot more than ordering in the UK, but they could deliver to Italy. I was very excited as I had tried my sister's T shirt on & they would have been just perfect for me. The items never arrived, the follow up after there non arrival was not helpful and then nearly a month later they said they could not sent me replacements as they were now out of stock!! I am not going to order through the European site again.
Helpful Report
Posted 5 years ago
Although delivery and returns are ok and had never have any problems with customer service I am only giving one star as the quality of closing is, 9 times out of 10 below acceptable. Being 5'11 I shopped in LTS quite a lot and: my really long leggings got baggy after one wash, three of my tops looked like from charity shop also after just one wash, seam in my summer jacket broke after 3 wears, winter coat got some kind of weird wrinkles and a £80 dress I intended to wear to a wedding turned out to be see through. Although some clothes seem to be ok, my general experience is that Primark is better if I'm lucky enough to get something that is long enough. LTS is also rather frumpy, with aot of blacks, beiges me browns. Lately other retailers introduced tall range with better quality, half of LTS price and my h more on trend and now LTS is closing its as shops. I'm actually surprised they didn't get out of business yet.
Helpful Report
Posted 5 years ago
The jacket I purchased was pictured in a true red. The jacket I received was very close to orange. A purchase return receipt was not included with the order. I am continuing to attempt to receive a return label from LTS via email, no luck, so far. I do not wish to pay to return this jacket. The lack of customer service and poor quality is not indicative of the shop from where I have made previous purchases. I did some digging and now realize that LTS was purchased by another company in 2016. It should also be noted that this $72.46 jacket was made in China. If I had known all of the above, I would not have purchased the jacket. This is no longer a company that sells great quality merchandise. Also, I bought the jacket on 2/25 and it was not sent until 3/11. At the time of purchase, there was no indication of a shipping delay.
Helpful Report
Posted 5 years ago
Great shoe shop, for the larger feet. Kind regards Anne
Helpful Report
Posted 5 years ago
Good quality clothes and wonderful to have clothes made for tall women. Prompt delivery. Can't fault LTS.
Helpful Report
Posted 5 years ago
Paid the extra $15 for an express shipment order to be received within 2 days & after 3 days I received a tracking number that informed me the expected delivery would be another 3 days later! This express shipment order took 6 days....ruining my plans to attend an event that specifically required red attire! UNRELIABLE. VERY UNSATISFIED. RUINED MY PLANS.
Helpful Report
Posted 5 years ago
I was able to buy an item of clothing very quickly and easily
Helpful Report
Posted 5 years ago
Brilliant service and clothes
Helpful Report
Posted 6 years ago
Easy to navigate site with access to sizing guide included.
Helpful Report
Posted 6 years ago
Disgraceful experience. Item ordered on standard delivery, hold placed on the funds in my bank account to cover the order, confirmation email received. Next day, email received acknowledging the order and hoping that I am pleased with my item, however estimated delivery date of 20th August 2018, OVER ONE MONTH!!!! I emailed customer services to say that I had ordered these in what I thought was plenty of time for an outing on 28th July (the order was placed on the 18th July). The response was one that did not give two hoots about the situation and simply stated that the item was no longer available. WHY PLACE THE FUNDS ON HOLD IN MY BANK ACCOUNT SO I CAN'T USE THEM WHEN THE ITEM IS NOT IN STOCK?!?!?!?!? So, I went back onto their website and found another suitable pair of jeans which were only £5 more expensive and replied to the customer service email saying that I thought they should send these instead. The response being that they can't do that!! I have been a loyal customer for years and this is how I am treated. A little bit of understanding and recompense would have done much to ease the situation but all I was offered was a refund of the postage if I ordered the new item. Please do not order online from this company, either call or go into one of the very few stores. I have also emailed customer services to suggest that in future they make 100% sure that the item is available prior to placing a hold on the funds in their customers bank accounts. ATROCIOUS, UNCARING and disgraceful customer service, it used to be so good as well which is a great shame.
Helpful Report
Posted 6 years ago
Fresh ideas. Good service.
Helpful Report
Posted 6 years ago
Shopped here for nearly 40 years, great clothes for tall girls/women, good quality, true sizing/colours. It's rare to need to return anything but it's no fuss if you do!
Helpful Report
Posted 6 years ago
Bought a dress it's a good length and nice light fabric.
Helpful Report
Posted 6 years ago
Very prompt delivery and tracking of parcel.Free returns or exchanges
Helpful Report
Posted 6 years ago
Long Tall Sally is rated 1.5 based on 194 reviews