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Long Tall Sally Reviews

1.6 Rating 189 Reviews

11 %

of reviewers recommend Long Tall Sally

Company Reviews

1.6

Based on 189 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of Long Tall Sally has gone down so drastically. They don't seem to want to see suits anymore and everything is long. We don't need dresses to our feet. We simply want stylish clothes that fit. Everything that I've ordered since the ownership change is just sitting in my closet as the fit is just off and the make feels cheap.”

Posted 2 years ago

“I wish we still had stores in Canada. Purchased online. I ordered my usual sizes in shirts/styles that I've purchased before and they were too big (definitely haven't lost weight). Then I paid to ship it back, which is ridiculous when you spend hundreds of dollars (free returns should be offered after a certain amount) and it took forever. Finally after almost 2 months, I got an email saying your refund will be processed but it can take up to 21 days. What?????? So 3-4 later after shipping an item, I get my refund - okay. If shipping is this much hassle, just don't offer shipping overseas. And their customer service department is awful. You contact them, then get an email saying you have to go through a third party to find out information, which they couldn't help me with. All I got was "use your tracking number to locate your package". So when I replied "it says delivered" - I got "sorry you will have to wait for someone from the refund department to get back to you". Thanks. Such a shame because I love their long tops.”

Posted 2 years ago

“I wish I'd looked on here before I ordered. LTS always used to be a brand to trust, but seemingly no more. This was my first online order having only ever bought in-store previously. I returned 2 orders - £35 + £148 of clothing - had an acknowledgement that the returned items had been received on the 30th June and the money would be in my account within 5 working days. The £35 was refunded, the £148 not. 5 weeks later, despite numerous phone calls, emails and Facebook messages, the money has not yet been returned. I have been told countless times that it is being 'processed' and will be in my account within 48hrs. I was told this morning it was definitely going through (but I was told that on the 23rd July, too!). The messages on Facebook are rude and unprofessional beyond belief - spelling errors, incoherent sentences, generally impolite, no sign off. I have used LTS for years. I won't ever be returning. You would also be advised to steer clear. Next, and a few other stores, now do XXLong. They will order items in store for free, you can try it on and get immediate refunds. A lot less hassle.”

Posted 2 years ago

“This company is no longer a fantastic place to shop for tall women. Since its changed hands of ownership, the quality of clothing and accessories has diminished drastically, the pricing is outrageously high, while customer service has nose dived. I sent an email inquiry over a week ago, and have not yet heard back. There’s no customer service phone number should you have pressing matters to sort, you need to send an email and just wait around for a reply that may or may not be coming to you. Just terrible customer service all around. Shame, I was a customer for 20 years and was ecstatic to initially learn the company was saved from insolvency, however , if this new company will not change or adapt to customer’s needs, it will inevitably go insolvent.”

Posted 2 years ago

“Still waiting on my refund since june 4th!!! You should run away from those thieves! They've messaged me twice to say my refund is done and still almost 2 months later, I don't have it! RUNNNNNN”

Posted 2 years ago

“I was a loyal customer for 30 years but since Yours Clothing took over they have ruined the brand. Poor quality and diabolical customer service. They received my returns on 21 June and as at 17 July I’m still waiting for my refund. There no telephone number to call them on and despite numerous emails and assurances my money is on its way, it never comes. They are thieves. I will have to put a court claim in.”

Posted 2 years ago

“Not the same company anymore. I have placed an order on the 27th of June and I haven’t received it yet. I understand that delay can occur. But no one answer me. I asked for the tracking number as the link on the website doesn’t work. They never sent it. Their phone number doesn’t work and they told me on Facebook that they emailed me witch is not true. I don’t know IF I’ll receive my clothes but I know that I will never order again.”

Posted 2 years ago

“I placed an order for 4 items recently and sent everything on the order back. They only refunded 3 items. I argued that I had sent all 4 items back and they wouldn't investigate my complaint. Therefore my money and goods are with them! I had been a LTS customer for over 30 years - no more.”

Posted 2 years ago

“New store is only in the UK. Quality has gone down hill significantly. Two shirts developed small holes at seams, pair of leggings see through and hole in butt seam. Sad, the clothes are so on trend. I am done with them.”

Posted 2 years ago

“Never received my order! The customer service # is not even in service and so I used the online chat/submission form they provide on their website and no one has ever answered! I am now forced to dispute this with my bank. Years ago I ordered from LTS and had no problems but from what I’ve been reading the new parent company that has taken them over is horrible! Buyer beware! You will likely be ripped off as I was! Horribly disappointed!”

Posted 2 years ago

“I ordered jeans months ago. They came in 4 sizes too big as well as the wrong length. Their customer service line for America is disconnected. I sent them back in perfect shape which cost me and additional 17. 00. The tracking. Umber shows they have the item but refuse to answer my email and it has been 2 months waiti. G ony refund. I recommend that you think very carefully before ordering fr here. They cannot even get a single item correct and will do nothing but lie to you afterwards Tomorrow I will disputey order from Paypal, my bank, and I will do a little research to find out who handles fraud over international borders. I have had enough of this scam. Avoid at all costs.”

Posted 2 years ago

“I ordered nine items, all shoes. I had to return two of them I need to pay for my own shipping label to get them back to the UK. I received an email saying that the two pairs of shoes I was returning head reach the “end of their journey“ and that A credit would be applied to the same credit card which I used to purchase the shoes. It’s been a month since the shoes have successfully arrived to the UK and there was a link attached to the email, in the event that I needed to contact their customer service. When you click on the link it gives you an error message and that this link doesn’t exist. Still no money back on my credit card after a month of them acknowledging they’ve received the shoes at their returns warehouse. Trying to contact someone is an absolute nightmare! There is no phone number that you can call and the “contact us“ intake form that I found online didn’t even allow me to type in the entire order reference number. To say that Long Tall Sally—Customer Service customer service is an understatement and would actually imply that they had a customer service point of contact! I don’t even know how this is allowed! Beyond disappointed!”

Posted 2 years ago

“20 years I've been forced to by my footwear from LTS What annoys me the most is not the limited amount of trendy footwear, or how overpriced they are, its the fact that they never have any size 10/11s available in any of the half decent shoes, I mean come on!!!! Size 7 and 8s can be brought anywhere, why not have these sizes available?!?!?”

Posted 2 years ago

“Ordered from the previous owner of long tall Sally last year around June 2020. The new owner keeps telling me they can't help, the address for the old owner is not working. Paid for two shoes, returned them and they never sent me the money. Oh sorry Pablo the old contact said he will refund but he never did. I feel as a customer should not be dealing with any of this. They took over the company so they took over everything, right? Pay me back then!”

Posted 3 years ago

“Horrible Horrible Horrible the company is a joke. The sizes and quality are not the same. Trying to return a item is a nightmare and they want you to pay for it. I paid 70$ +tax+shipping 100$ for a 65$shoe and to return the item I have now pay 17USD. @USPS. THEY never include shipping label and LTD suggest you insure to package for 80$. I going to give these shoes to my sister and I will never ever order again .. Im in the USA and if you go on UK site the price is 20 bucks less.”

Posted 3 years ago

“Do not buy from this company! The products (if you can find anything in stock) are poor quality and trying to return them is a nightmare! I was refunded substantially less than I paid and had to pay $17 in return shipping on top of that. I loved the old LTS but this new company is appalling! Their customer service is non existent with only a contact form and you are lucky if they respond!”

Posted 3 years ago

“Absolutely astounded at your sizing shocked at the poor quality and will never buy from you again! At 6ft tall one pair of joggers was a foot to long the other that had strips where did on each side one lower than the other! Their like seconds plz don’t buy these their not what you think!”

Posted 3 years ago

“I’ve been shopping with LTS for over 30yrs & never been disappointed, until now. Cheap & nasty polyester loungewear not at all the standard I’ve come to know & love. Sadly ‘YOURS’ has influenced LTS not the other way around. I’ll go elsewhere, sadly.”

Posted 3 years ago

“I bought a pair of jeans at the beginning of Feb 2020, I sent them back within the time frame required, you acknowledged you had received the product on the 6th February 2020. You promised you would return my money within 5 days...……...25 days later I still don't have my money. I contacted LTS you want a tracker number, I advised I paid via Royal Mail but sent a copy of the email you sent to me acknowledging you had the product, you still want a tracker number before you return my money. I have been shopping at LTS for over 20 years and returned 2 pairs of jeans (by the way I've not started tracing the 2nd pair yet) Its an absolute disgrace OH and by the way it is also illegal!!!!!!!!!!!!!!”

Posted 4 years ago

“The first and last time I will order from LTS. I ordered a sweater as a Christmas present for my daughter-in-law on December 6th, I received an email on the 6th confirming my order. I never received any other notice regarding shipping or tracking. I called today and found out my shipment will not arrive until the 2nd week of January. Horrible shipping, horrible service. According to the shipping service on the website, I should have received this item before Christmas.”

Posted 4 years ago

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Long Tall Sally is rated 1.6 based on 189 reviews