Long Tall Sally Reviews

Name: Long Tall Sally
Rating: 1.51

1.5 Rating 213 Reviews

10 %

of reviewers recommend Long Tall Sally

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Metrics

1.5

Based on 213 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Long Tall Sally 1 star review on 20th June 2024

Shana Calloway

Long Tall Sally 1 star review on 4th January 2023

Anonymous

Long Tall Sally 1 star review on 30th September 2022

Linda J Thompson

Long Tall Sally 1 star review on 25th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality was awful. The leggings were thin and sheer just awful. I would never purchase from them again”

Helpful Report

Posted 3 years ago

“I am glad everyone posted! Us tall girls dont have a lot of choices and now we are stuck with another exploitive business--boohoo LTS:((( I had a terrible ripoff experience 5 years ago with Alloy (lost $400) which put me on alert. I was about to put in an order with LTS (a long time customer--beacause there is literally no one else who makes a 38"inseam...yaknowhowitis:)) but new web-site seemed fishy. I am so glad I read all these reviews first!! First trap: The size on some items (not all) changed once i put an item in a bag. (this could be converting usa size to uk, but all the toggles were set to usa) and its really hard to get customer service. So this seems like a setup for forcing returns. Second trap: the USA site is pretty darn vague about returns cost. By all the comments it is clearly all going back to the UK and they could say that and give a cost estimate--it does not say anywhere on the USA sight that LTS will be charging international shipping rates for returns! They need to be transparent that our items are coming from the UK and being returned there, because most people would not assume that!! --also to give us a heads up on time. I am so sorry for all us tall girls that lost hard earned $$. It is so hard to find clothes to fit and its disconcerting that LTS (which used to be our supporter) is going down this road. Ugh!”

Helpful Report

Posted 3 years ago

“In order to return a 47$ dress I have to spend $27 to mail it to the UK. Apparently they don’t accept returns in the country where you purchased it.”

Helpful Report

Posted 3 years ago

“Terrible return policy . Ordered boots in November, they were too big returned and still no refunds! It’s now March .,Had an email saying they had received the return over 2 weeks ago . Will NEVER order or recommend them . Completely unsatisfied customer!! Out $200 Canadian $$😰😰”

Helpful Report

Posted 3 years ago

“Before being bought out, this company was a go to for me. The clothes were of good quality, customer service was very accommodating and shipping was often free. My recent experience has been the worst and they clothes mediocre, at best. It takes weeks to get your merchandise, they charge you a foreign transfer fee, it takes damn near a month plus to return merchandise and get a refund, and you cannot speak to customer service EVER. Just a series of links to send emails. I will NEVER order anything from Long Tall Sally again.”

Helpful Report

Posted 3 years ago

“These reviews are completely right. Oh my God. I was going crazy wondering why my stuff hasn't come for so long, trying to contact them, I can't believe this. I'm calling my bank. I hope they can do something. I used to go to their store in the mall and buy from them offline. I stopped for a few years now I've come back to this? What the heck....”

Helpful Report

Posted 3 years ago

“Can't believe how much and how fast the quality and design/style of LTS clothes has gone down since the take over. U.G.L.Y. The majority of my wardrobe is LTS and I wanted more. Devastated by the brand's decline. Where to now for clothes for a 6' lass? Cant stay here.”

Helpful Report

Posted 3 years ago

“I returned a coat to the exact address it came from, no refund… out $182.00 Canadian dollars… I will never ever wear their clothing again… this is fraud at its finest. Fair warning to everyone🙁”

Helpful Report

Posted 3 years ago

“Nobody is going back to LTS. I hope their sales drop drastically because of the switch. I knew the decline was coming when I saw the site sell ugly ass clown pants and matching dress in the same pattern. I’m sad and disappointed that now I have to scramble to find clothes that fit me properly.”

Helpful Report

Posted 3 years ago

“I had no idea the sizes on the site defaulted to UK. As I’d indicated my shopping was destined for Canada, it never occurred to me the sizing would be for the UK. Now I’m stuck with $150 worth of clothing and my daughter doesn’t get the birthday gift I ordered more than a month ago.”

Helpful Report

Posted 3 years ago

“I bought (4) pull over sweaters and am really disappointed with the sizing. Without exaggeration, two people could fit in each of the sweaters. Unfortunate too, that LTS eliminated customer item reviews because the cost of the return is high. Sad to see the decline. LTS was my source of clothing for decades.”

Helpful Report

Posted 3 years ago

“Paid $70 (US) for a pair of jeans that took over two weeks to get to me, and weren’t even denim; but some sort of cheap poly-blend fabric that you could read the newspaper through. On a positive note, they were true to size, but are more like leggings than jeans. Save your money, and go to the Wal Mart, or bargain barn, you can get the same pants, made of the same paper thin material for $20 a pair. Way overpriced and shipping time is way too long!”

Helpful Report

Posted 3 years ago

“This is not a review, but a regret that I just placed an order without reading these comments first! Keeping my fingers crossed they don't let me down. Heard only good things about LTS many years ago. Sad if the company taking over seeks to disappoint the thousands of satisfied customers that have been loyal to Long Tall Sally for so long!”

Helpful Report

Posted 3 years ago

“This is not only the worse experience and service, it should go to the ombudsman. I ordered several items in November only 2 items fit or were anything like what I ordered. I returned all the rest of the items on Dec 12/21 and it cost me $89 to return the parcel. I still have not received the credit for the over $300 credit and today is Jan 31/22. The sweater that did fit, I kept, was an $80 sweater and it is the cheapest quality sweater I have ever owned, it is pilling under the arms and after gentle washes (only item in washer) it is now pilling all over. Totally disappointing.”

Helpful Report

Posted 3 years ago

“More than a month ago I ordered a trousers but I have not received anything, even after several emails. I keep getting the same answer and that seems like a computerized answer The old LTS was much better in all respects!”

Helpful Report

Posted 3 years ago

“LTS has declined significantly since having been bought out. There are no reviews of the individual products on the website so it is difficult to assess what an item is actually like. Plus, after having purchased 6 items, I can say that the pictures do not fairly represent the products. All 4 dresses were HUGE and all 6 items were very cheaply made. In addition, I was charged a foreign transaction fee by my bank - this fee was not described/disclosed by LTS, my purchase was confirmed in US $'s, and my many other purchases from non-US companies have never incurred this fee. Customer Service does not respond to my inquiry about this. I am still waiting on a refund after 25 days for items returned. Sadly, I will no longer be buying from LTS. It is also puzzling how different review sites can have such drastically different reviews (e.g. trustpilot, vs. review.io vs. sitejabber).”

Helpful Report

Posted 3 years ago

“I have not ordered from them since the change over because the clothes are not the same caliber at all. I just went to the site and thought, what is going on here. It is such a hodgepodge of cheap stuff. I looked and found that they are owned by AK Retail Holding and have only made $144. million dollars and only have 8 employees. It sounds like one of those scam companies. It may not be but after reading the reviews below, it kind of sounds like it. I am so sorry that you all have had such a bad time of it but I thank you for your reviews. I will stay away. I gave it 2 stars just because I haven't actually bought anything but looking at the clothing styles is enough or a bad review. You all know that there are a lot of other clothing companies out there who cater to tall women, right? Just do a search for tall women clothing and different ones come up. TM Where is AK RETAIL HOLDINGS LIMITED's headquarters? AK RETAIL HOLDINGS LIMITED's headquarters is located at Newcombe House Bakewell Road, Orton Southgate PETERBOROUGH, PE2 6XU United Kingdom What is AK RETAIL HOLDINGS LIMITED's industry? AK RETAIL HOLDINGS LIMITED is in the industry of Clothing Stores How many employees does AK RETAIL HOLDINGS LIMITED have? AK RETAIL HOLDINGS LIMITED has 8 employees Who is AK RETAIL HOLDINGS LIMITED's key principal? AK RETAIL HOLDINGS LIMITED's key principal is Andrew Robert Killingsworth What year was AK RETAIL HOLDINGS LIMITED started? AK RETAIL HOLDINGS LIMITED was started in 2004 What year was AK RETAIL HOLDINGS LIMITED incorporated? AK RETAIL HOLDINGS LIMITED was incorporated in 2004 What is AK RETAIL HOLDINGS LIMITED's revenue? AK RETAIL HOLDINGS LIMITED's revenue is $144.28 million”

Helpful Report

Posted 3 years ago

“Same as other reviewers. Size charts really far off. A nightmare when trying to return a few items. When attempting to return said items-they gave me a UK address which I live in the United States. I told them that I sent a return back 2 months ago to a US address for Long Tall Sally and there was not a problem. They will not give me that address again-and insist that they are a UK company and that all returns have to be sent to the UK. It will cost $90 to send back the clothes…I’m sure this is how they get out of doing returns for United States customers at all. Buyer beware.”

Helpful Report

Posted 3 years ago

“I have shopped at long tall sally for over 30 years, but since they have been online only, the quality of the clothing and styling is very poor. So sad that a great company has let their standards fall so far. Sadly they have lost my loyalty.”

Helpful Report

Posted 3 years ago

“Customer service is awful. They don't respond. And are completely unhelpful when they finally do after 5 emails and messages. Maybe like me you did not realize that ALL their stores in the US closed down. So if you have returns you cannot go to the store. You will have to mail it. Oh, and they fail to tell you that despite having a NY clearing house, they require you to send it to UIK, and to send such a package was going to be $80, half of what I paid for the clothing. I was going to do it anyway just because I am so angry that they are deceptive, but the rep at the shipping store said the address supplied by the company is not even valid. I have repeatedly asked to send the package to their NY address which would cost maybe $10 but they don't respond. And I am quite sure they would not allow it since their shipping information indicates it has to go to UK Why am I returning the items? Because everything is huge- much larger than they should be. So exasperating. Buyer beware. You will eat anything you can't wear.”

Helpful Report

Posted 3 years ago

Long Tall Sally is rated 1.5 based on 213 reviews