loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,516 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i wouldnt ever book with this company ever again. Still trying to get almost £900 back from flights that were cancelled in June 20. No response to emails what so ever and ive written about 30 . Cannot get to speak to a human always chat with a bot ! giving out false information just to try and keep you sweet. Disgusting treatment from this company. Please stay clear of them as they are an absolute night mare. I hope that the company folds as they seriously deserve to. DO NOT BOOK WITH THIS COMPANY”

Helpful Report

Posted 4 years ago

“Absolutely appalling. Cant get out money back on our holiday due to covid we moved the dates once they wont let us move it again. Only for the flights being now cnacelled we may have hope from the bank now stepping in. The customer service is dreadful and dont respond to our request for an ADR form. AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID,”

Helpful Report

Posted 4 years ago

“Booked a package holiday pre-covid. Gave me the option to cancel during covid. I exercised the option to cancel. The company refunded the hotel accommodation but have since refused to refund the flights, stating that they’re non-refundable and the flight was never cancelled, all after sending numerous emails since August 2020 stating that they would pass on a refund for flights once received from the airline. No doubt these people changed their Tc’s & C’s and removed themselves from ATOL since. I've made complaints to Trading Standards and the CMA. Avoid this company at all costs.”

Helpful Report

Posted 4 years ago

“Do a chargeback and get money back within 30 minutes its quick and easy”

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Posted 4 years ago

“Booked a package holiday but cant go because of pandemic they say we have to contact airline to get flight refunds 2 airlines!! Easyjet there Ryanair coming back, we have to fill a form in attach photo copies of passports, proof of address ect , they ( love holidays) should do this not us!! We have spent 5 hrs trying to sort it still not there yet!! Absolutely disgusting...they was quick enough to take our money and booked the whole package so why not refund in one go?? My daughter who has also booked with them has no idea how to go about it's her 1st time, she has no access to printers or scanner to proceed with this so she is stuck!!! Just an absolute scandalous way to treat customers! Never ever again that's a fact!!!!!!!”

Helpful Report

Posted 4 years ago

“Can't talk to no one tring to con us out of 900 pounds Discusting DO NOT BOOK WITH THEM !!!!!!!!”

Helpful Report

Posted 4 years ago

“Disgraceful company, will NEVER book with them again , hope they go bust. How is it legal that they have refused to refund so many customers for the full package holiday process? Just terrible.”

Helpful Report

Posted 4 years ago

“loveholidays service is absolutley disgraceful. They have refused to give me a refund for flights yet the airline they booked the flights with has refunded them the money and cancelled the flights. They have left me £300 out of pocket. What a scam of a company. Taking peoples money and keeping it.”

Helpful Report

Posted 4 years ago

“I would not book another holiday with Love holidays if they were the last holiday firm on earth. Still owe me more than £1000 for cancelled flights. Check out their Facebook post comments which will give you an idea. Appalling customer service and no longer members of ABTA. They don’t reply to emails either are currently breaching CMA regulations.”

Helpful Report

Posted 4 years ago

“I had booked with Loveholidays for a couple of years prior.. and all was great..until you have a problem and you are fully entitled to a refund. . Then your waiting over 12 months for them to chase the 'finance department' and they are a nightmare ... to the point of NEVER AGAIN”

Helpful Report

Posted 4 years ago

“Awful experience and poor customer service. You pay for a service and you need to keep chasing them. Some of the times that I call them I was on the phone waiting for 1 hour. Extremely rude customer service representatives and one of them is definitely Miss Nicki. I will definitely not recommend this company to my family and friends. Simply the worst!!!”

Helpful Report

Posted 4 years ago

“Nearlly a year to get a refund what a terrible company will never use again.”

Helpful Report

Posted 4 years ago

“11 MONTHS OF TRYING TO OBTAIN A REFUND FROM A PACKAGE HOLIDAY AND THEY LIE AND SAY IVE BEEN REFUNDED DIRECT FROM AIRLINE!! STILL NO REFUND AND WILL NEVER USE AGAIN. ABSOLUTE DISGRACE OF A COMPANY. BY FAR THE WORST CUSTOMER EXPERIENCE IN 40 YEARS OF TRAVELLING!!!!!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Still owed money from last year,ignoring all CMA guidelines,ignoring correspondence”

Helpful Report

Posted 4 years ago

“I would never ever book again with this company...no customer service they lie to you when and if you get to speak to an actual person. At one point only online auto bot chat available 400 people in the queue 4 hours no nearer speaking to anyone. We told them last July that the airline cancelled our flights BUT they waited until 14 days before to say your holiday is cancelled then nothing we finally got our flight money back February 2021. They told us you have to wait until airline refund us ...not true, airline said they’ve not asked for it. Dreadful company avoid at all costs”

Helpful Report

Posted 4 years ago

“An absolute bunch of lieing thieves, they take your money, cancel your holiday and do not refund all you have paid! Either deliver the goods or refund people - simple business practice 🤔”

Helpful Report

Posted 4 years ago

“11 months of chasing a refund or a reschedule of a flight. Their communication has been woeful. What you do get out of them makes no sense. Near the start of the pandemic it was nigh on impossible to get hold of someone. Now when you do get someone it still moves no further on. Thankfully I had paid a little extra and managed to cancel my hotel with 7 days notice before my holiday was due to go. Or I'm guessing I would be chasing that money too. Do not book with them!!! Its a shame as before the pandemic I had never had a problem. They just can't deal with crisis situations and nearly a year on still can't if you read online forums and in the press and my experience. Jet 2 holidays as a comparison - in April 2020 was due to go on holiday. One phone call and a refund for the whole holiday was back in my account in a few days. So some companies seem to be able to deal with the pandemic.”

Helpful Report

Posted 4 years ago

“Love holidays where do I start.never ever boik a holiday with them or any of there sister companies thiefs”

Helpful Report

Posted 4 years ago

“Disgraceful company. Do not book with them. They have taken advantage of the pandemic we are in and have showed no compassion what so ever. They have caused so much stress to so many people. I am furious. Never again will I book with them 🤬”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,516 reviews