Name: loveholidays.com
Rating: 1.18

“Don't use them. Nightmare company. Pose as a holiday company and they are only booking agents in reality. Lots of monkies behind computers. My trip was cancelled so waiting until the end of time to sort it. Had a first refund then told the final balance would be refunded in order of departure date. Fair enough. Buy why did the monkies take the final payment for the trip even though it was cancelled and I had already received part of a refund. Spoke to the credit control monkies only to be told I have to wait up to 28 days for that refund. When I said this was unacceptable as I would incur interest charges on my credit card she asked why I would be charged interest. I'll leave that one there. I've had to go to Mastercard to set up a retrieval of funds with these thieves”

Helpful Report

Posted 4 years ago

“I am still struggling to get the money for the flight element part of my holiday, even though it was booked as a package, my June holiday 2020, was cancelled last year. I am now trying to get my refund back through Ryanair. Avoid at all costs, I won’t ever use or recommend this company to anyone. The customer service is appalling, no help whatsoever”

Helpful Report

Posted 4 years ago

“I've been going with Love Holidays for years ,never had a problem until now. Booked a holiday to Lanzarote for 31st Oct last year to a hotel my elderly parents love. I found out the hotel was closed .not Love Holidays..I had to inform them about it .. It took many online chats all being different. One said I had to wait for the team to sort out another hotel I told them we didn't want another hotel and we could nt go anyway due to the pandemic . We did finally receive an email stating the the holiday couldn't go ahead due to the pandemic... no mention of the hotel being closed... They refunded the hotel money but said we had get in touch with Ryanair for flight refund which I did but they said as the flight was going ahead I was nt entitled to refund off them and to get back in touch with Love Holidays. I had done loads of online chats and have emailed their accounts . I asked the agents on the chats this... If we could nt go cause of government advise and the hotel was closed then why would the 4 of us got on a plane with no where to stay???I've lost over £600 but I'm still fighting for this. Also £100 was for 2 suitcases to go in the hold .. I'm fuming still. I've contacted the CMA because they have got involved with Love Holidays and making them pay back over 18 million customers.. they are investigating suspected breaches of Consumer Protection Law in the package holiday sector. On my ATOL it stated package holiday yet Love Holidays still that i won't be getting my money back and said that decision is final. Waiting to see if I hear from the CMA. DO NOT BOOK WITH THEM”

Helpful Report

Posted 4 years ago

“My experience of my booking LOV1851275U: Booked flights, hotel, hotel transfer, car hire with them way back start of 2020 and when the flight got cancelled they disabled their phone lines and manage my booking failed to work. It appeared deliberate by them to avoid contact. I only got through to them weeks later by lying and saying I wanted to book a holiday. The agent despite have my booking code had all the wrong info and thought I had paid much more than I had, he incorrectly refunded me with wrong paperwork which ultimately came £75.50 short. Again love holidays turned off their phone lines etc and only had there Internet chat which didn’t work. I only managed to contact them last month March 2021 and after getting push back over how much I had paid they finally conceded under threat of further action that they were due me a refund. I’ve still not got it but will hopefully gain it soon. AVOID THIS COMPANY they tried to scam me out of my money if I hadnt chased them they would have kept all my money. It’s my opinion that all the 5 start reviews on multiple sites are fake as well. I don’t know a single person who will ever trust them (they used to before COVID be good) please take my advise and do not use them do not trust them. If you have booked screenshot every conversation and save every email, as recently they have been sneakily altering contracts/T+Cs, but your rights are for what contract you booked under.”

Helpful Report

Posted 4 years ago

“My experience of my booking LOV1851275U: Booked flights, hotel, hotel transfer, car hire with them way back start of 2020 and when the flight got cancelled they disabled their phone lines and manage my booking failed to work. It appeared deliberate by them to avoid contact. I only got through to them weeks later by lying and saying I wanted to book a holiday. The agent despite have my booking code had all the wrong info and thought I had paid much more than I had, he incorrectly refunded me with wrong paperwork which ultimately came £75.50 short. Again love holidays turned off their phone lines etc and only had there Internet chat which didn’t work. I only managed to contact them last month March 2021 and after getting push back over how much I had paid they finally conceded under threat of further action that they were due me a refund. I’ve still not got it but will hopefully gain it soon. AVOID THIS COMPANY they tried to scam me out of my money if I hadnt chased them they would have kept all my money. It’s my opinion that all the 5 start reviews on multiple sites are fake as well. I don’t know a single person who will ever trust them (they used to before COVID be good) please take my advise and do not use them do not trust them. If you have booked screenshot every conversation and save every email, as recently they have been sneakily altering contracts/T+Cs, but your rights are for what contract you booked under.”

Helpful Report

Posted 4 years ago

“Would give 0 stars if possible always used this company then covid hit yes not there fault but the way they handled it was disgusting my hotel was closed I couldn't get though on the phone took hours to get though on live chat I eventually did a charge back I then incorrect got told loveholidays had won the charge back and were waiting for a refund it took 10 long months in total for them to say charge back closed and ruled in my favour never ever again with this company”

Helpful Report

Posted 4 years ago

“We booked a holiday with this hotel but after written and verbal confirmation they would not honour the price they agreed and we had already paid in full. They asked for more money and then cancelled our booking. Very unprofessional”

Helpful Report

Posted 4 years ago

“The last person who put the last review A co worker from loveconholidays . What is the need putting a silly review go on trustpilot like your other work collaegues do putting fake reviews disgusting behaviour yet again form this disgusting company”

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Posted 4 years ago

“Shocking service, with unhelpful and incompetent staff. Who are just reading from a script. Now 2 months and no refund and like blaming the airlines. Won't use again.”

Helpful Report

Posted 4 years ago

“They hang in to your money, don’t give refunds inside of 14 days. No longer with ABTA as still advertised. Chat line can’t help, reply’s scripted. Shamble of a company. Don’t use or trust!”

Helpful Report

Posted 4 years ago

“Absolute shower of shiite. Booked our holiday last year to one hotel only to realise that THEY had booked us into a different hotel and not told us!! Customer service is non existent !!! PLEASE AVOID AVOID AVOID !!!!!”

Helpful Report

Posted 4 years ago

“Please save your money!!! They are a cheating, lying disgrace. No refund since last August. Now started court proceedings. Save the stress and your hard earned money book else where, or put it down the nearest drain at least it won’t line their pockets”

Helpful Report

Posted 4 years ago

“This company is a bad, foul untrustworthy, no credibility whatsoever. AVOID”

Helpful Report

Posted 4 years ago

“LOV 173117OU Holiday booked 31-08-20 Hotel closed. Refused to move holiday to next year and refund still not received. The holiday was not ABTA protected as I thought as unbeknown to me the hotel and flights were not a package deal so not protected even though I had the certificate Do not use this company”

Helpful Report

Posted 4 years ago

“Even staff members are at on here putting fake reviews carrie 75 get a grip disgusting behaviour from a co worker from loveconholidays . Do give this disgusting out fit your hard earned money they will steal it and rob you. They staff on line chat tell you lies and cut you off ,if anyone books with it's your loss avoid avoid avoid avoid avoid”

Helpful Report

Posted 4 years ago

“Terrible can’t get in touch,then don’t refund suddenly on date meant to refund by they pay a small amount back saying you made alternative arrangements when u haven’t so it looks like they have made payment so they don’t get taken to court DO NOT USE holiday was meant to be last year still no refund”

Helpful Report

Posted 4 years ago

“Bad service, overall mixed messages with emails saying no additional covid fees. Ended up cancelling and paying extra to do so”

Helpful Report

Posted 4 years ago

“Appalling company! I’ll never book with them again!!! Dreadful experience with them!!”

Helpful Report

Posted 4 years ago

“No one answers your queries or gets back to you . Hopeless company with no customer servuce”

Helpful Report

Posted 4 years ago

“Got to be the most unprofessional company I have even dealt with. Canceled my booking without informing me. I requested to change dates but they ignored questions asked. Very rude on chat. Closed chats on me. No way to contact them by phone. Don’t call you back. The list goes on... I will be taking legal action as my money has not be returned or holiday amended as I had requested. Avoid at all costs!”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

loveholidays.com Reviews