loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.19

1.2 Rating 2,253 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

238

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“loveholidays service is absolutley disgraceful. They have refused to give me a refund for flights yet the airline they booked the flights with has refunded them the money and cancelled the flights. They have left me £300 out of pocket. What a scam of a company. Taking peoples money and keeping it.”

Helpful Report

Posted 5 years ago

“I would not book another holiday with Love holidays if they were the last holiday firm on earth. Still owe me more than £1000 for cancelled flights. Check out their Facebook post comments which will give you an idea. Appalling customer service and no longer members of ABTA. They don’t reply to emails either are currently breaching CMA regulations.”

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Posted 5 years ago

“I had booked with Loveholidays for a couple of years prior.. and all was great..until you have a problem and you are fully entitled to a refund. . Then your waiting over 12 months for them to chase the 'finance department' and they are a nightmare ... to the point of NEVER AGAIN”

Helpful Report

Posted 5 years ago

“Awful experience and poor customer service. You pay for a service and you need to keep chasing them. Some of the times that I call them I was on the phone waiting for 1 hour. Extremely rude customer service representatives and one of them is definitely Miss Nicki. I will definitely not recommend this company to my family and friends. Simply the worst!!!”

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Posted 5 years ago

“Nearlly a year to get a refund what a terrible company will never use again.”

Helpful Report

Posted 5 years ago

“Still owed money from last year,ignoring all CMA guidelines,ignoring correspondence”

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Posted 5 years ago

“I would never ever book again with this company...no customer service they lie to you when and if you get to speak to an actual person. At one point only online auto bot chat available 400 people in the queue 4 hours no nearer speaking to anyone. We told them last July that the airline cancelled our flights BUT they waited until 14 days before to say your holiday is cancelled then nothing we finally got our flight money back February 2021. They told us you have to wait until airline refund us ...not true, airline said they’ve not asked for it. Dreadful company avoid at all costs”

Helpful Report

Posted 5 years ago

“An absolute bunch of lieing thieves, they take your money, cancel your holiday and do not refund all you have paid! Either deliver the goods or refund people - simple business practice 🤔”

Helpful Report

Posted 5 years ago

“11 months of chasing a refund or a reschedule of a flight. Their communication has been woeful. What you do get out of them makes no sense. Near the start of the pandemic it was nigh on impossible to get hold of someone. Now when you do get someone it still moves no further on. Thankfully I had paid a little extra and managed to cancel my hotel with 7 days notice before my holiday was due to go. Or I'm guessing I would be chasing that money too. Do not book with them!!! Its a shame as before the pandemic I had never had a problem. They just can't deal with crisis situations and nearly a year on still can't if you read online forums and in the press and my experience. Jet 2 holidays as a comparison - in April 2020 was due to go on holiday. One phone call and a refund for the whole holiday was back in my account in a few days. So some companies seem to be able to deal with the pandemic.”

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Posted 5 years ago

“Love holidays where do I start.never ever boik a holiday with them or any of there sister companies thiefs”

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Posted 5 years ago

“Disgraceful company. Do not book with them. They have taken advantage of the pandemic we are in and have showed no compassion what so ever. They have caused so much stress to so many people. I am furious. Never again will I book with them 🤬”

Helpful Report

Posted 5 years ago

“One star is one too many. Take your money and lie and lie when the holiday is cancelled 10 months and counting. They are getting interest off thousands of customers hard earned money and it is out if money”

Helpful Report

Posted 5 years ago

“Don't bother booking with this company! Holiday cancelled last year and moved it to this year as no cnance of getting a cash refund. April holiday is now cancelled due to covid restrictions and I'll have to fight to get a refund. Can't speak to anyone, chat is useless and won't let me amend/change online. Never, ever will I use these charlatans again! 😡😡”

Helpful Report

Posted 5 years ago

“The worse company I have ever dealt with! Holding onto refunds belonging to people & we can’t do anything about it. Not only do you not get to speak with anyone but the online customer service say talk to credit control & they say it’s nothing to do with them! I would hate to think the amount of money that this company has held onto in refunds. It’s disgraceful in a pandemic that they would treat clients like this & the fact they don’t care is outrageous! DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“Terrible Service! Our holiday got cancelled due to COVID but we didn't receive our hotel refund for months. On top of this they are now refusing to pay us our flight refund, after sitting on a webchat day after day for hours on end!”

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Posted 5 years ago

“Stay well away, they sell package holidays, but if anything goes wrong, don't expect to get the full package refund. Absolutely terrible, never every again will I use Love Holidays or recommend them.”

Helpful Report

Posted 5 years ago

“Dreadful company - refusing to honour refunds. Currently issued a small claim through Courts on Money Claim Online Portal. Let's hope when things get back to normal they go bust, they do not deserve to be in business”

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Posted 5 years ago

“Wow go nowhere near this company they will rob u”

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Posted 5 years ago

“They cancelled my daughters holiday due to covid-19 but are refusing to refund the cost of the flights, even though it was a package holiday, as they say that the flight went ahead so she should have booked a different hotel! They are without doubt the worst company I have ever dealt with. They are sneaky and underhand and I would advise anyone wanting a cheap holiday to look elsewhere and never book with them.”

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Posted 5 years ago

“Absolutely the worst company I have ever dealt with!!! If I could give zero stars then I would! They are mainly uncontactable, unreliable, do not follow up on their promises to customers and three agents have actually lied to me - one of them told me my refund would be issued in the next two weeks (that was 7 months ago!). Many times I have received promises of my refund and requested a copy of the transcript with their promises, and funnily enough they didnt send them! You get fobbed off with excuses and lies and they are not even sorry for their behaviour towards customers. The CMA have filed legal action against them for their broken promises to issue refunds, and thats the only way Im going to get my money back. And before the person replying to this review tells me to reach out to customer services - I have done on a fortnightly basis since last May and I get the same result - fck all. Ive been nothing but polite and understanding but now - a full year after booking, I still dont have my money back and Im p!ssed off. I have never witnessed such a shitshow of a travel agency before. I would recommend to anyone thinking of booking through them to STEER CLEAR!!!!!”

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Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,253 reviews