loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.19

1.2 Rating 2,253 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

238

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We went on holiday in March, they took us to Malta, only to be told when we got there our holiday was cancelled, we had to pay 110 Euros to be locked down in a hotel room, and had to get our own flights back home. I am still trying to get my refund which has been paid in dribs and drabs, last month they refunded my credit card £276.94, only to then take it back again as an unauthorised payment!!!”

Helpful Report

Posted 5 years ago

“The only reason it is 1 star is that there are no negative stars. No information from them and they have removed all means of contacting them. I am not hopeful of getting any refund. Will never book with them again whatever the incentives”

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Posted 5 years ago

“Book holiday was downgraded due to COVID, promised a refund of the difference as paid for all inclusive and got self catering. Been promised refund three times but nothing paid. Every time u finally get to speak to someone they say it will be paid in two weeks been three months still nothing. Would never use this company again”

Helpful Report

Posted 5 years ago

“In January I paid £800+ through Love Holidays website for a holiday in June. Jet2 cancelled my flight and paid me the money they took from my acct in full, they are a good company. This left me still being owed £95.68 from the money that Love Holidays took from my acct. Love Holidays then refunded me £15.00 and so far have given many excuses why they will not pay me the remaining £85.68 they still owe me. The bottom line is they took money for something they cannot give me so by law they owe me that amount in full. They ignored all my Emails I can’t contact them by phone. Chat line was useless and no help. I am going for Chargeback From my Bank. Please do not use this company.”

Helpful Report

Posted 5 years ago

“Had an awful experience with loveholidays, tried to call regarding holiday effected by covid - advised not taking calls by an operator and had to do live chat wasted two hours and got no where, the staff on chat George and Olivia were rude and lacked empathy to the situation - told me they couldn’t issue a credit note or refund or any help at all to amend the holiday most unhelpful and bad experience ever with a travel operator avoid at all costs!”

Helpful Report

Posted 5 years ago

“I had bad experience with this company. This company take our money on time But never give it back when the hiday cancelled. Disgusting company directors.”

Helpful Report

Posted 5 years ago

“I have rebooked a holiday in august 2020 using a credit note refund from Loveholidays. However, the holiday has been cancelled, and to date, I keep chasing this company to give me a cash refund. I am the one always chasing them, and they don't make any effort to communicate at least via email to keep me updated about my refund. They keep saying that they have to wait for the hotel to refund the money. Guess what? That's not my concern. You have to refund my money and not the third party as I have booked through you. I don't want to hear again of Loveholidays, don't even think to book with them at all. They don't have even a phone number to be contacted. Loveholidays are in breach of contract as they have not provided a refund within 14 days of cancellation.”

Helpful Report

Posted 5 years ago

“Loveholidays did not carry out my request to cancel 2 of my party, saying they would have to cancel and rebook the holiday and the hotel may not be available, but we needed it cancelled in order to claim a refund, they said as we never contacted them they assumed we were happy with that, not true I tried contacting them but coukd not, I made the request they should not assume anything, I stand to lose £1000 terrible customer care”

Helpful Report

Posted 5 years ago

“Same as most on here. Waiting for flight money refund. Ryanair transcript says it was sent via chargeback to Loveholidays on 29 Sept, yet Loveholidays deny having it. They trading by using money that is not theirs by holiding on to refunds given back to them and not passing it on. They write their own fake reviews to counterbalance the bad genuine ones. Not a company. Just liars, thieves. The CEO is a crook, spending your money. Scum”

Helpful Report

Posted 5 years ago

“Me and a group of friends booked a trip to Benidorm for the 20/04/2020 which was subsequently cancelled due to Covid-19. We paid approx £2100.00 overall. Love Holidays proved literally impossible to get hold of, their lines have been closed and the only form of contact was via email or live chat (the live chat hasn't once been available and their email responses are just generic and give no indication on when we should expect our refund). After about 5 months we received a refund of approx £490.00 (which i believe was for the flights). It has now been nearly 8 months and we are still owed £1610.00 and are still no closer to receiving this. I appreciate the company will be busy with thousands of customers seeking refunds, but i know plenty of friends and family who booked though other companies and had their holiday cancelled for the same reason and had their refunds within a month or two. The company are a shambles to be honest. Our holiday was booked for April and we're now almost in November with no refund. (apart from flights).”

Helpful Report

Posted 5 years ago

“Like the last review I am exactly the same, ryanair has emailed me the whole transcript of their chat with me saying my money was cleared in LH on 29th Sept, LV chat deny having it, why would ryanair risk sendinding me a transcript if they were not genuine? See transcript. Eszter 12:43:16 pm Hello Keith. As I see the agency requested a chargeback from their bank, and they already received the money. Please contact the agency and ask for your money as it was already sent to them. Is there anything else I can help you with today? Keith Lindsay 12:43:59 pm You have refunded £632.96 & £550.96 to cards ending visa 1047 & visa 2495 to love holidays please confirm when transaction was done LBJHVH & K7ISKD Eszter 12:44:46 pm September 29. Keith Lindsay 12:45:21 pm Can you email me a receipt confirming both refunds were made as I am taken legal proceedings against my agent. Eszter 12:43:16 pm Hello Keith. As I see the agency requested a chargeback from their bank, and they already received the money. Please contact the agency and ask for your money as it was already sent to them. Is there anything else I can help you with today? Keith Lindsay 12:43:59 pm You have refunded £632.96 & £550.96 to cards ending visa 1047 & visa 2495 to love holidays please confirm when transaction was done LBJHVH & K7ISKD Eszter 12:44:46 pm September 29. Keith Lindsay 12:45:21 pm Can you email me a receipt confirming both refunds were made as I am taken legal proceedings against my agent. Will never use this criminal agent again!!!!”

Helpful Report

Posted 5 years ago

“No refund yet for flights been waiting since beginning of june. Ryanair recharged the money back on 29 sep 2020. To love holidays bank. Love holidays deny this. They are asking me to get a receipt from Ryanair who say the cannot provide as money transferred to love holidays. Love holidays are with holding my hard earned cash has anyone else had similar issues? Let's see what the odbusman says? And Martin Lewis in refund. Do not trust this company. Was going to add copy of chat with Ryanair but this function would not allow me to do this I wonder why. Live chat not available for me to get back to them I wonder why. Do not trust love holidays.”

Helpful Report

Posted 5 years ago

“love holidays sent me a e mail 24 /8 /2020 asking me too put in my details to claim refund etc , i put in my details as per there request to be told the details are not reconised even on there e mail to me the details were correct , ref lov1741264U not impressed , des pearson”

Helpful Report

Posted 5 years ago

“Scandalous Company, still waiting for refund after 4 months, live chat not worth anything I was chucked out of live chat. Avoid avoid avoid”

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Posted 5 years ago

“If it was possible I would give no stars whatsoever. TUI emailed me that my flight had been cancelled the day before Loveholiday even tried to contact me. I couldn’t log on to ‘Manage my Booking’ for 2 days to find out what was happening and when contacting the so called live chat I can only assume they were napping between answering me. The refund policy is long winded and dreadful especially in respect to the flight refund as I believe the airlines are returning the money way before loveholidays is passing it on the customers. Lesson learnt - Only book a holiday when you can actually speak to someone by telephone”

Helpful Report

Posted 5 years ago

“Love that Credit Card. In contrast to the numerous complaints of problems getting money back from travel agents for undelivered holiday services I thought my experience might be helpful to others. Love Holidays took my booking for a holiday in Larnaka Cyprus booked for August. In the event the hotel was closed until September. I had paid Love Holidays £530. I encountered a reluctance to refunding my money. Love Holidays website did not seem to have a refund button.(The website was offering some kind of voucher or an opportunity to change dates at the click of a mouse). I wrote to Love Holidays at its Registered Office by Recorded Delivery – twice – each time the Post Office returned the letters unopened, marked ‘return to sender’. At this point, denied the opportunity to discuss the booking with Love Holidays, I used the returned envelopes to demonstrate to the credit-card company the apparent reluctance to refund. The £530 was in my account two days later. It was so easy. Indeed I need hardly have troubled Love Holidays who clearly were very busy and unwilling to receive and answer recorded delivery letters. So my recommendation for speedy refund is: In the first instance for the legal protection always buy with a credit card. Write to the Agent – by Recorded Delivery. After fourteen days if no refund, tell the credit-card company. (Readers will know that like the Agent the credit-card company is jointly and severally liable). It works like this. The debtor (that’s you) claims refund from the creditor (the credit-card company).The credit-card company then simply takes the money from the account of the Merchant (the travel agent) and gives it to you. The Merchant is charged an administration fee and has 45 days to appeal. Be aware that the alternative of accepting vouchers ends the responsibility of the credit card company. Also the vouchers are likely to have an end date, at which point hundreds of customers may be feverishly trying to use their refund voucher, stoking demand and causing prices to rise. Giving the agent an opportunity to discuss matters with us the client should always be the first action, but it is good to know that the credit card company will respond if the agent is reluctant. It works direct with airlines too. It saves a lot of trouble especially to travel agents like Love Holidays who suddenly find their work load is such that everything has to be dealt with on line. It doesn’t.”

Helpful Report

Posted 5 years ago

“Bad company will never use them again no help what so ever Avoid this rubbish holiday firm”

Helpful Report

Posted 5 years ago

“I asked them to cancel for 2 of my party so they can claim insurance they never carried out my request so I stand to lose £1000,I can honestly say this is the worst company ive dealt with, they have no customer care whatsoever”

Helpful Report

Posted 5 years ago

“I asked them to cancel for 2 of my party they did not do it, I did not really want to go but felt pressured into it as I was going to lose £2300 in the end I tried to get a refund of £1000 but they now tell me Its too late”

Helpful Report

Posted 5 years ago

“Absolutely disgrace of a company lost £1200 totally ignored me since July 2020, never went in holiday and they ignored charge back through credit card so can get money back.”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,253 reviews