loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,529 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,529 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They only refunded few elements of holiday package which was canceled by loveholiday. Terrible and ignorant customer service, very hard to get through to them. I will never ever book with this company again. Worst ever company I've ever dealt with.”

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Posted 5 years ago

“Waiting on a refund for a cancelled holiday since july ... never again!”

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Posted 5 years ago

“I will never book a holiday with these crooks whilst i have a cavity in my rectom - that is putting it politely.”

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Posted 5 years ago

“Refusal to pay back monies owed through cancellation of a package holiday!”

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Posted 5 years ago

“Poor customer service and little thought given to customers too!”

Helpful Report

Posted 5 years ago

“NEVER book with Loveholidays. Horrendous holiday company, still waiting on refunds from July last year...atrocious customer service and communication.”

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Posted 5 years ago

“Do not use this company, Still waiting for a refund, Keep being told to contact the airline and the airline saying contact love holidays,”

Helpful Report

Posted 5 years ago

“I live in US, my booking for hotel in Puerto Vallarta in May of 2020 was cancelled due to Covid 19. I received travel credit (voucher) that I can't use, because company isn't making booking for US customers. No reply to my e-mails, chat doesn't really work, phone doesn't work!”

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Posted 5 years ago

“Booked many holidays with Love Holidays with a satisfactory result. Sometimes the apts were not up to scratch but overall not too bad. But never again. Contact cannot be made apart from giving them money. DO NOT book a Ryanair flight as they do not recognise love holidays as a legit travel agent. STAY AWAY. YOU HAVE BEEN WARNED”

Helpful Report

Posted 5 years ago

“Never Ever again would i book with love holiday's, still waiting for a refund from april 2020, They don't even deserve 1 star!, Ive also just found out that they are not even a member of ABTA now. What a disgraceful company, need to go bust.”

Helpful Report

Posted 5 years ago

“don't use them! they took our money in august and still no flight refund, we have been pushed from pillar to post! from easy jet to love holidays! disgrace, how do you sleep at night!!!!”

Helpful Report

Posted 5 years ago

“Even my bank cannot get my money back! Booked January 2020! Never, never use this company.”

Helpful Report

Posted 5 years ago

“Do a chargeback with your bank and get your money back within hours lets make this company go bust.”

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Posted 5 years ago

“Absolutely dispicable company. Robbed is of 900 euros. Told us we were booking a holiday that coukd be rescheduled and booking confirmation said the same. Now told we cannot and it's non refundable. Can't talk to anyone. They just ignore you. They will only speak on the phone to new holiday bookings to take your card details, after that you're on your own. They are unlawful, untrustworthy and complete gangsters. I don't know how they're operating. Please do not trust”

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Posted 5 years ago

“They promised to credit my trip if I needed to postpone due to Covid-19 with just having to pay the difference in airfare and hotel fee for a different date. However, they only gave me a voucher for $1400 when I paid $2600. This site has terrible customer service and is not trustworthy.”

Helpful Report

Posted 5 years ago

“Before anyone considers booking with Love holidays please take a look at the various Facebook sites that have been set up by disgruntled customers. This company is a joke ran by crooks, there are no phone lines live to speak with anyone, they have been taken to court on numerous occasions and hundreds of CCJ's against them. They now refuse accept recorded delivery letters, customers are still awaiting refunds from March, the CMA have made rulings on them which LH are ignoring and they resigned ABTA. Don't take my word, do your research. Crooks of he worst kind!”

Helpful Report

Posted 5 years ago

“bad company, only there to rio you off”

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Posted 5 years ago

“I hope the company shuts down, they don’t deserve to trade or else they continue to rip off customers! It’s a fraud company! Even after CMA regulators ordered Loveholidays, they are refusing to refund the customers and continuing with unfair practices where our travel is impacted by coronavirus. Apparently I booked a special flight which is non refundable even if I cannot travel and impacted by covid. What a big lie!”

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Posted 5 years ago

“Still waiting for a refund since March I hope the company shuts down they don’t deserve to be selling tickets unprofessional”

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Posted 5 years ago

“I booked 3 holidays thru them first one was fine. Holiday 2 & 3. Not so good! Right at the start of the pandemic had a weekend booked then cancelled a few days before I also had a family holiday booked in August, what I shifted too next year same dates..flights,transfers but hotel same 2020 date!! Where you can’t speak to a human I wasted endless hours on live chat and they gave all the speech it’s in hand check in your manage bookings up until the holiday date came and went then I was advised the hotel hadn’t been cancelled and there was nearly £1800 to pay.. All they could say was have you got travel insurance...Fortunately I have with my bank..I’m currently waiting for them too send me a demand letter? I get the constant reminder email each morning.. Once that arrives and it’s set out I have all live chats screenshotted. Then I’ll consult my travel insurance to get back the £1100 they still have of mine.. Shocking Company Lip Service not Good Service!!!!”

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Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,529 reviews