loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.19

1.2 Rating 2,253 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

238

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had to cancel a holiday for next year as my wife has covid even after all her jabs and with a new variant around she will not travel out of the country now. I cancelled with Love holidays and they charged me another £40 plus on top of the £500 plus I paid and will now give any back. This company is a disgrace and a bunch of thieves. I am a Pensioner and this is disgraceful way to treat people. DO NOW USE THIS COMPANY AT ANY COST.”

Helpful Report

Posted 4 years ago

“One star as I can't give minus feedback.. DO NOT USE THIS COMPANY... Booked for 2 weeks after the first 3 payments suddenly my hotel was no longer available and the "alternative" was 25 minutes in a different resort.. Cant call them, The chat bot (after waiting for nearly 2 hours) got me through to "someone" I was told they would fix it and to wait for an email. the next email I got was to tell me my change had been accepted. Cant cancel as these FUCKERS cant get the flights back and it doesnt fall under easy jets cancellations. DO NOT USE THEM!!!”

Helpful Report

Posted 4 years ago

“Booked a holiday with them and travel restrictions changed in my destination country afterwards. They refuse to refund me the cost point blank quoting their terms of service denying responsibility. When I informed them those terms completely contradict what they advertise on the website which is that they give full refunds to people if travel restrictions change due to COVID making them unable to travel they did not address the contradiction. First agent on the phone hung up the phone on me and got irate speaking over me when I simply tried to calmly explain the contradiction in their terms as advertised. I have been left having paid for a holiday i cannot legally go on and if I could give them 0 stars I would.”

Helpful Report

Posted 4 years ago

“My wife made the simple mistake of putting her first and sir name the wrong way round. We contacted Loveholidays straight after just to swap the names no problem you'd think but no £60 charge for what 30 seconds work on a computer. We won't be using them again.”

Helpful Report

Posted 4 years ago

“I booked tickets on 18th November. I entered booking reference on Emirates website while advisor on phone as I wanted to make sure it was legit. The passenger details and flight number were on Emirates website, so I made the payment. Later on evening checked Emirates website and all booking had disappeared. Rang numerous times, emailed them, no response. Rang Emirates who advised booking created on 18th, tickets issued but loveflights than voided booking and no other booking created. So we have no tickets, can't get through to loveflights, they have our money. Claiming under section 75 chargeback but they have got away with it. Police won't help, definitely newspaper needs to be told. I will report to watchdog too. Be aware, it's a scam.”

Helpful Report

Posted 4 years ago

“After going to the Grand Hyatt Hotel, Dubai for a 12 day holiday, whilst the hotel, service and staff were of the highest quality, sadly the T's & C's for the 'All Inclusive' package were a joke and a complete letdown. We raised the subject with the hotel and with the local Love Holidays rep, who basically refused to come to the hotel to discuss the issues face to face. I wrote to the company on return home and after one week, I still haven't had an acknowledgement or response. (I know it was delivered and read by the recipient) Very poor service I'm afraid.”

Helpful Report

Posted 4 years ago

“Nightmare of a company, book your own flights and hotel/apartment. Left completely stranded by them in Tenerife in September, the hotel was closed down and they never informed me. It was 10pm at night and had to ring hotels in the area for vacancies.”

Helpful Report

Posted 4 years ago

“I’ve pu a deposit down for a holiday 5days ago haven’t received a lov reference number so no one will talk to me going to contact newspapers about this company I’ve lost 200 pounds and no one can tell me if I have a holiday booked .”

Helpful Report

Posted 4 years ago

“Please be aware that these are not package holidays. We booked an holiday with these guys and later the airline changed our flight date so we contacted Loveholidays and they wanted to charge us an additional £100 to change the date of our hotel by one day to match the new flight dates for no fault of ours. Alternatively they could put us on another flight on the original date from the other end of the country for an additional £137, so cancelled holiday for a full refund. We have absolutely no confidence that this would not happen again in the future so will never book with them again, let's see how long it takes to get the refund!!”

Helpful Report

Posted 4 years ago

“Very poor customer service, won't answer calls. They have the silly chat which is not even a person on the other side.. Rubbish phone service won't recommend it.”

Helpful Report

Posted 4 years ago

“I would give no stars.... Awful company. Lied to us... Make up prices as they go along, took holiday payment when we told them not to as we were thinking about the added costs they came up with that made no sense. Still waiting for money back and they not replying to our emails. AVOID!!!”

Helpful Report

Posted 4 years ago

“Absolutely horrible company, what a joke of a "Customer service" ethos. Accidental booking followed by 0 ways of contacting the company. Stay as far away from this booking platform as you can get.”

Helpful Report

Posted 4 years ago

“one star is too much for this company. they are z nightmare and totally useless. I booked way back in March to go to Rome in Sept. shortly afterwards Ryanair cancelled my flights. love holidays completely washed their hands. they have not been at a helpful in helping me.get2my money back, even although the money WAS PAID TO THEM. the only way to.communicate with them is live chat. I have since found out they are no longer a member ABTA AVOID THIS COMPANY AT ALL COSTS”

Helpful Report

Posted 4 years ago

“MAKE YOU CHECK YOUR BOOKING STRAIGHT… MAKE YOU CHECK YOUR BOOKING STRAIGHT AWAY AS LOVEHOLIDAY HAS Glitchy computer is a scam (asked about the surname of the second guest is exactly the same as the lead passenger? Yes! It turn out the surname of the second guest is THANKS ! Surname in your plane ticket booking a bigtime stressful and hassle ) That is purely and big time scam business, plus a single out using their own email is another scam business guest should be aware of. I will never tolerate and recommend this scambug Loveholiday BEWARE GO STRAIGHT TO AIRLINE BOOKING”

Helpful Report

Posted 4 years ago

“Just returned from our Croatia holiday, there was a -38% discount, jet 2 flight and a 4 star hotel everything was perfect and the price was fantastic, can’t fault loveholidays, 10/10”

Helpful Report

Posted 4 years ago

“Most shocking service I have ever experienced”

Helpful Report

Posted 4 years ago

“Do Not and I am mean DO NOT book a holiday with this company I booked a holiday and paid £300 deposit. A few minutes after I had booked I got and e mail to say I had not completed my booking and to press the green button on the e mail that said go back to booing and I re entered all our details. The next day I got an e mail saying our booking was pending. The next day at 7.30 pm I got an e mail from Love Holidays saying that my booking was conformed followed by an e mail from Ryan Air conforming my flights. All good so I thought. Then the next day I got another e mail from Love holidays confirming exactly the same booking but with a different booking reference again followed by another e mail from Ryan Air conforming the flights again a different booking number I could not for love nor money get hold of Love Holidays and on checking my bank account I saw that they had taken out two deposits!! After there hours on live chat on manage my bookings with three different people and supplying them with copies of the first e mail saying my booking was not complete forcing me to re do it and then e mail saying booking pending they had created a double booking. They still refused to refund any money and to cancel it I had to not only lose the deposit on the double booked holiday but pay extra I then rang Ryan Air who straight away said they could see clearly that it was a mistaken double booking as it was not only a mirror image of the first booking submitted within mins of the first!!!They cancelled the flights and said they would refund Love holidays the full amount and they confirmed this by e mails. So to day again on live chat I requested that they cancel the holiday and showed them the e mail confirming the refund from Ryan Air to them. They still refuse to pay me anything as they say under their terms and conditions there is no refund. I am now taking it as far as it will go as I did not double book and they have illegally and fraudulently taken two deposits for the same Holiday. I now would rather lose the deposit on the first holiday than risk traveling with this despicable and dishonest firm and I will not stop till they are exposed”

Helpful Report

Posted 4 years ago

“We booked a holiday for August 22, but days later after confirmation was told there was an error in the price and they wanted another 2.5k (approx.). They also gave us x3 options available to us 1; "We can look into a different alternative or we can book alternative accommodation", 2; Pay the extra 2.5k or 3;pay the remaining amount for your flights and keep this booking as a flight only booking. NO MENTION OF A FULL REFUND at this point. Eventually they offered us a 15% discount but only if we kept the same flights, and all similar holidays cost at least 1.5k more than the price we had agreed. When I asked to make an official complaint I found out that I would be CHARGED £108 TO COMPLAIN for admin fees.”

Helpful Report

Posted 4 years ago

“Awful. They didn’t even ring the hotel I was staying in. I had to get another hotel.”

Helpful Report

Posted 4 years ago

“I am a loyal loveholidays customer and have spent thousands and thousands on holidays with them. Unfortunately, my latest experience was not great and has prevented me from booking with loveholidays in the future. The best4u transfer was terrible. We arrived into Faro airport and waited almost an hour and 15 minutes for another couple to turn up on our transfer, by then it was almost 1am. The people didn’t turn up so when we finally got on the transfer, the man who didn’t speak any English drove us right to the other side of Portugal instead of our hotel! We managed to get him to turn back around to which it was 2:45am and we arrived to an empty reception and no instructions whatsoever on where to check into. We sat outside on top of our luggage, completely exhausted and had no idea what to do. Eventually, we got hold of a security man who assisted us. We finally got our room at 3:20 in the morning although we should have been there at 1am. The return transfer was a bad experience too. Loveholidays messed up our booking reference so as we tried to arrange our return transfer, best4u kept telling us it was the wrong reference and to contact loveholidays. I tried calling them 5 times and the line kept doing dead. We spent our whole last day stressed, anxious and in tears trying to call loveholidays. We finally got through and the man on the phone said he would contact me once it was sorted. We waited for the whole duration of the day (8 hours) and I still hadn’t be contacted. We spent our last day worrying and staying by the phone, which was really not fair. I sent two messages to loveholidays asking if it was sorted and still not response. Eventually, I rang up and got hold of them and they said they have sorted it yet I had no correspondence and it ruined our day. Overall, I found this experience really disorganised and shambolic. I have usually had good experiences with loveholidays but this time I won’t be booking again. I used Jet2holidays recently and had the most amazing experience and everything ran smoothly and efficiently. It was so good that these will now be my holiday agents from now on! I recommend Jet2holidays.”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,253 reviews