loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,529 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,529 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“abousoulte joke of a company do not go with love holidays you can never get in touch , they rip you off ant the customer service is disgusting”

Helpful Report

Posted 3 years ago

“They Have not booked our flights!!! I am due to go on holiday in 12 days! I changed the designation back in March with no concerns and recieved confirmation of the booking and changes. A few days ago I logged onto my Ryan air account to see we are still booked to fly to the first location !!! I have tried to contact love holidays constantly for 4 days now with no luck! I contacted Ryan air with no problems and was told my family and I are not booked to travel to the new location and we must contact love holidays asap! ….. I can not get through to them. They have took the final payment for my holiday so we can not cancel now …. We are so frustrated my anxiety is so highly and I don’t know what to do!!!!! If I didn’t check to add baggage we would of gone to the airport and not had flights thanks to love holidays …. We still may not have a holiday if I can not in contact with them!!! It’s disgusting and having a terrible affect on my mental health! Never again will I be booking with love holiday. I have a much easier experience with travel republic! Terrible customer service / after care!”

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Posted 3 years ago

“Cannot rate no one star!! It's terrible!! People you need to be carefully with this company!!”

Helpful Report

Posted 3 years ago

“NEVER AGAIN WILL I TRY TO DEAL WITH THIS COMPANY. IT IS IMPOSSIBLE TO CONTACT THEM, THEY FAILED TO CONFIRM MY BOOKING WITHIN THE 48 HOURS AND THEN 72 HOURS AS PROMISED AND THERE IS NO WAY I CAN FIND OUT WHY. ITS A CATCH 22 SITUATION, YOU NEED A BOOKING REFERENCE TO MAKE CONTACT BUT YOU DONT GET A BOOKING REFERENCE UNTIL THE BOOKING IS CONFIRMED. AS THEY HAVE TAKEN A DEPOSIT AND NOT CONFIRMED MY BOOKING I CANT CONTACT THEM. NEVER AGAIN.”

Helpful Report

Posted 3 years ago

“I feel they are more interested in taking your money without looking at the customers needs. Odd hour flights with lots of added extras. I will not be using them again. Their customer services are awful and totally unhelpful.”

Helpful Report

Posted 3 years ago

“Be WARNED - Stay away from booking with love holidays. You can never speak with anyone about changes. no one picks the phone up and the online chat well you no one wants to help and just ends the chat, DISGRACEFUL customer service!!!!!”

Helpful Report

Posted 3 years ago

“We booked an all inclusive holiday to Greece, we got the flight conformation but nothing about the hotel or any reference numbers. We do not know if the booking has been accepted or not. You CANNOT get in contact with them at all, which is a big worry! Its been a week and we have heard nothing. Very stressful, NEVER using love holidays again. How do i know if my holiday will happen? Only was to get a response from them seems to be writing a review. JUST SHOCKING.”

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Posted 3 years ago

“Can't get through 😕”

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Posted 3 years ago

“Booked a holiday with flights hotel transfer...flight was great got to the hotel at 2am only to be told we couldn't check in to our room until 2pm 12 hours later. Called Love Holidays emergency resort number to be told nothing they would do and to get a room earlier I had to pay another £150.00...so if you are booking with Love Holidays (I never will again!) Check what time you expect to get to the hotel and what time they will actually have a room for you...What company puts a package together that your flight arrives 12 hours before you will have a room...that'll be Love Hoidays....dont touch them with a barge pole!!!!!”

Helpful Report

Posted 3 years ago

“Have used loveholidays for almost ten years but now have to say will not use again. 22 of my party went to turkey for family birthday. On arrival in Turkey found out that transfer express taxi firm went bust. Love holidays did not even know about this. We had to pay for own taxis to and from samara hotel turkey. On getting back home we have all tried to talk to love holidays regarding what happened. All you get is Sandy chat bot you cannot speak to anyone as they say they are too busy. Yes with complaints. You have let yourself down. Beware if you are going with LoveHolidays.”

Helpful Report

Posted 3 years ago

“My flight, transfer and hotel accommodation was perfect on the way over but for the journey back my flight was a horrendous mess. I only wish I'd read reviews about LH before I booked with them (the reviews on Trustpilot differ significantly from reviews on IO). My flight was cancelled from Marrakech to London Heathrow in the afternoon within hours before travel and I not informed by LH or British Airways (had to find out when I tried to check in and was advised by the information desk about the cancellation at Marrakech Airport). Luckily, I had internet and got through to a customer service representative who advised a separate team would arrange for the next suitable flights and that I wouldn’t be left stranded but guess what? I was! No update from arrived and British Airways advised me only my travel agent (Love Holidays) could rebook and reissue new tickets as they issued the original. In the end I had to take an alternative flight to London Gatwick in the evening and then transfer myself to London Heathrow (cost £104!) plus book a hotel as my connecting flight was 9 hours later from London Heathrow to Glasgow. I have still not received any email correspondence from Love Holidays but I will be pursuing this further ASAP.”

loveholidays.com 1 star review on 7th May 2022

Helpful Report

Posted 3 years ago

“This company is a disgrace, they made a mess of my return flight as to which I had to rebook and pay for extra baggage, tried to contact them for 2 days while in Spain no answer, if I was anyone looking to go book directly with the hotel and airline keep away from this company you've be warned”

Helpful Report

Posted 3 years ago

“If I could give 0 stars, I would. Avoid this company like the plague: I only wish I'd read reviews about LH before I booked with them. Absolutely terrible service. Change of flight 24 hours before travel - not informed by LH (had to find out when I tried to check in and realised it had been moved back 9 hours. Lost a day of our holiday. Had we booked directly with Ryanair, we could have amended flights for free, instead we had to buy new flights. LH did not answer phone, nor was live chat available. I'd go as far as saying their service is almost criminal: taking money for a service they don't provide. Please, whatever you do, DO NOT USE THIS COMPANY. They might be slightly cheaper, but if anything goes wrong, you will get absolutely no help from them. Even answering their phone is clearly too much for them.”

Helpful Report

Posted 3 years ago

“zero customer service, It's been 4months since I applied for my refunds, and has not been paid. They are always unreachable except you are making a booking, sent several emails but no response but they keep sending updates about new places to travel to. The flight company has company has confirmed money has been refunded to Love holiday but to call and speak to their team is impossible. They only collect your money and runaway”

Helpful Report

Posted 3 years ago

“Just booked the exact same holiday from on the beach cost me £50 more each thanks to llove holidays mucking are booking up and cost us 5 day delay to book our holiday which cost us money.. Explain why you kept us waiting 5 days to confirm only to bump the price by £650. Luckily on the beach came to the rescue. I wont be using your travel company every again. I will be posting my experience on social media. You tried to rip me off and nearly missed my holidays for myself and 4 other family members. Communication poor and your dont support your customers. Miss selling on holiday description even on my last holiday 2 weeks ago to Turkey but I thought I'd give you another try and now this, Disgraceful also I want my deposit of £200 ASAP. How about a call instead of hiiding behind emails. You failed me and you do t really care Mr john kewley”

Helpful Report

Posted 3 years ago

“This company is a complete joke. You can never get to talk to anyone from the team. There is absolutely no way of communicating with them. They do not help with anything. They take the money for the booking & run, afterwards no communication or assistance. Avoid, avoid, avoid!!”

Helpful Report

Posted 3 years ago

“They say they’re open between 9-5. Yet they don’t let you get through to anyone. They say to do everything online however the options are unavailable. You literally can’t amend or change anything they’re absolutely trash.”

Helpful Report

Posted 3 years ago

“Avoid this company at all costs you have been warned. It's a joke can't even speak to anyone from there place is a joke”

Helpful Report

Posted 3 years ago

“No customer service - if you have any issues no chance of resolving! I have booked two holidays with this company. First one was very simple and easy to book, easy payment plan etc. Our circumstances changed and we needed to cancel the holiday for financial reasons. The lack of customer service was so bad and shocking we were never able to contact an actual human, was on hold for pretty much every lunch break for about 4 weeks and ended up not being able to cancel because of this. The most recent booking has been even worse. The first issue was we needed to book for me, my fiancée and our expectant baby (who does not have a D.O.B for obvious reasons) so that we can attend a family wedding. Again, trying to explain this to a robot or seek advice on an FAQ page is impossible. No response to emails, calls cut you off as the robot “cannot help”. I then managed to find a number through google for new bookings and after 2 hours of being on hold managed to speak to an actual person who resolved the baby D.O.B dilemma, which in total took around 5 days. Once we had managed to do this we could then inform other family members that it has been confirmed and to also book the same hotel & flights. The newest issue is now the initial confirmation and then cancellation of our accommodation! We booked a specific hotel as parents and grandparents can be together and with us to help with child care etc. The again automated email us gave us 5 days to either choose the new suggested accommodation or have our holiday cancelled automatically. I have tried to call but get cut off as I’m not making a new booking and recognises my number. I have emailed and had no response. Being told constantly to head to the “manage my booking” by robots where again that is no use for the issue. I then decided to message on twitter… and you guessed it, an automated robot where you can only select multiple choice options and get told to go the manage my booking page. On the contact us, there is no number, no email, no contact form, only live chat. I’m now on around the 20th time trying to start a live chat, only to be told by another robot that they are too busy. After sending a public tweet to Love Holidays I received a reply saying they have responded to my DM, which reads: “ Hello, I have passed your query to the relevant department who will be in touch however please note they are working in departure date order”. Could be a robot but who knows?! Not the response we were hoping for as we have only 2 days to speak to someone before our holiday is cancelled, which in turn will mess up a lot of other family members plans! I should of learned the first time but stupidly gave them the benefit of the doubt! Avoid and go with a company with a customer service department or at least a contact phone number!!!”

Helpful Report

Posted 3 years ago

“Completely outrageous rubbish company, been trying to contact loveholidays for over 3 weeks to cancel my holiday or make changes. Totally unreliable, unable to speak to anyone, they never reply back on chat or so cut you off. AVOID”

Helpful Report

Posted 3 years ago

loveholidays.com is rated 1.2 based on 2,529 reviews